SnappyCX

Bilingual

• Answer inbound patient calls professionally in both English and Spanish.
• Respond to patient inquiries with empathy and excellent customer service.
• Coordinate communication between patients, providers, and office staff.
• Schedule, confirm, reschedule, and manage patient appointments.
• Verify dental insurance eligibility and benefits.
• Maintain accurate patient records within Dentrix Ascend.
• Perform general administrative and front-office duties as assigned.

Bilingual Virtual Dental Receptionist

• Answer inbound patient calls professionally and courteously
• Schedule, reschedule, and confirm patient appointments
• Follow up with patients regarding intake forms and outstanding documentation
• Maintain accurate patient records within the EMR system (Tebra)
• Respond to general patient inquiries and provide excellent customer service
• Communicate scheduling updates and documentation requirements to patients
• Perform general administrative and clerical duties as needed
• Ensure HIPAA compliance and maintain patient confidentiality at all times

Bilingual Medical Receptionist – Tebra Proficiency

Marketing

• Own day-to-day ad buying and campaign strategy across Meta Ads and Google Ads
• Build, launch, and manage paid campaigns for multiple brands
• Evaluate budget and targeting recommendations critically
• Develop a monthly and quarterly paid media strategy
• Provide direction on ad creatives based on performance data

Digital Media Buyer

Patient Care

• Conduct Chronic Care Management (CCM) follow-up calls with eligible patients
• Build positive relationships with patients and encourage ongoing engagement in their care plans
• Accurately document all patient interactions and care activities within established timelines
• Maintain and update CCM tracking logs using Google Drive and Google Sheets
• Utilize Office Ally as the primary Electronic Health Record (EHR) system
• Coordinate patient care activities and ensure all required documentation is complete and compliant
• Monitor patient progress and escalate concerns to the appropriate clinical team when necessary
• Collaborate with providers and other healthcare professionals to support continuity of care
• Maintain strict HIPAA compliance and protect patient confidentiality at all times
• Perform additional administrative and care coordination duties as assigned

Chronic Care Management Specialist – Patient Ally, English & Spanish

• Build, launch, and manage paid campaigns across Meta Ads (Facebook and Instagram) for all three brands
• Manage Google Ads campaigns and maintain Google Merchant Center product feed health
• Execute campaigns across multiple objectives: awareness, traffic, conversions, and retargeting
• Apply incremental budget scaling rather than aggressive jumps that destabilize delivery
• Provide direction on ad creative based on performance data, not personal preference
• Provide regular performance reporting in plain language, not just raw platform metrics

Medical Billing and Coding

• Manage the end-to-end medical billing and revenue cycle process for home healthcare services
• Process and submit medical claims accurately and efficiently
• Verify patient insurance eligibility and benefits
• Track, monitor, and follow up on submitted insurance claims
• Investigate and resolve claim denials, billing discrepancies, and reimbursement issues
• Coordinate with Massachusetts insurance carriers regarding claims processing and payments
• Maintain accurate billing records and documentation within CollaborateMD
• Ensure billing practices remain compliant with HIPAA standards and regulations
• Provide administrative support related to billing and reimbursement operations
• Support inbound and outbound communication with patients and insurance providers as operational needs expand

Medical Billing Specialist, Home Healthcare, Massachusetts Insurance Experience Required

Backend Engineer

• Build, modify, and maintain multi-step lead-capture flows and web experiences
• Develop backend functionality using PHP and MySQL
• Integrate and troubleshoot third-party APIs
• Create and maintain logging, reporting, and analytics solutions
• Improve conversion performance through iteration and optimization
• Write maintainable, reusable, and production-safe code
• Collaborate asynchronously with the engineering team

PHP Backend Developer – AI-Assisted Development

• Rapid Digital Product Development: Build repeatable systems for creating AI-powered digital products (e.g., "sleep better" course/tool)
• Leverage existing platforms and APIs to automate: content aggregation, website generation, payment processing, AI chatbot integration
• Create product templates that can be replicated across different topics/verticals
• Integrate affiliate product recommendations and monetization flows
• Review, understand, and deploy third-party AI projects (example: deploying open-source AI marketing tools for campaign generation)
• Integrate AI capabilities with our existing tech stack
• Build end-to-end flows from product creation to payment processing
• Deploy successful products across our affiliate network for publisher promotion
• Iterate based on conversion performance
• Maintain and improve existing implementations

Senior Software Engineer, Python – LLM, Claude/OpenAI

• Build, test, and maintain robust, scalable web applications and microservices using PHP, Go, JavaScript, and MySQL
• Work closely with cross-functional teams to define, design, and ship new features that bridge our PHP and Go ecosystems
• Optimize application performance, security, and scalability, specifically leveraging Go for high-concurrency tasks
• Proactively troubleshoot and debug complex issues across different language environments to ensure smooth functionality

Experienced PHP Engineer, PHP, Go

Insurance

• Answer inbound and outbound patient calls professionally
• Schedule and coordinate patient appointments and follow-up visits
• Verify insurance eligibility and benefits
• Assist with prior authorizations and referral coordination
• Follow up with patients regarding appointments, treatment plans, and outstanding requirements
• Communicate with insurance companies regarding eligibility, coverage, and authorizations
• Maintain accurate patient records and documentation within the EMR
• Coordinate communication between providers, patients, and external healthcare partners
• Ensure HIPAA compliance and patient confidentiality at all times
• Deliver exceptional customer service and support patient retention

Bilingual Virtual Dental Receptionist

Bilingual Medical Receptionist – Tebra Proficiency

Digital Media Buyer

Chronic Care Management Specialist – Patient Ally, English & Spanish

Digital Media Buyer

Medical Billing Specialist, Home Healthcare, Massachusetts Insurance Experience Required

PHP Backend Developer – AI-Assisted Development

Senior Software Engineer, Python – LLM, Claude/OpenAI

Experienced PHP Engineer, PHP, Go

Bilingual Care Coordinator – Insurance, SimplePractice Experience Required