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Bilingual Care Coordinator – Insurance, SimplePractice Experience Required
SnappyCXBilingual Care Coordinator supporting patient care, scheduling, and insurance coordination. Ensuring a positive experience for patients while managing communications with providers and insurance companies.
ATS Keywords
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Hard Skills
Care CoordinationPatient ServicesMedical SchedulingInsurance VerificationHealthcare WorkflowsPatient Coordination ProcessesEMR DocumentationPrior AuthorizationsReferral CoordinationPatient Records Management
Soft Skills
Customer ServiceVerbal CommunicationWritten CommunicationProfessional Phone PresenceAttention to DetailOrganizational SkillsInterpersonal SkillsAbility to Work in Fast-Paced EnvironmentProblem-SolvingTeam Collaboration
Tools & Technologies
SimplePractice EHREMR Systems
Certifications & Qualifications
HIPAA Compliance Certificate
Industry Keywords
Insurance EligibilityPatient ConfidentialityIllinois-based Insurance PlansHealthcare AdministrationPatient Retention
About the role
Key responsibilities & impact- Answer inbound and outbound patient calls professionally
- Schedule and coordinate patient appointments and follow-up visits
- Verify insurance eligibility and benefits
- Assist with prior authorizations and referral coordination
- Follow up with patients regarding appointments, treatment plans, and outstanding requirements
- Communicate with insurance companies regarding eligibility, coverage, and authorizations
- Maintain accurate patient records and documentation within the EMR
- Coordinate communication between providers, patients, and external healthcare partners
- Ensure HIPAA compliance and patient confidentiality at all times
- Deliver exceptional customer service and support patient retention
Requirements
What you’ll need- Minimum 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a related healthcare administrative role
- Previous experience working with Illinois-based insurance plans
- Excellent verbal and written English communication skills with a professional phone presence
- Strong understanding of healthcare workflows and patient coordination processes
- Must have a HIPAA compliance certificate
- Ability to work in a fast-paced healthcare environment while maintaining accuracy
- Must have a experience with SimplePractice EHR
Benefits
Comp & perks- Fully Remote
- Flexible schedule