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Chronic Care Management Specialist – Patient Ally, English & Spanish
SnappyCXChronic Care Management Specialist dedicated to patient coordination through follow-up in a fully remote environment. Seeking bilingual professionals to enhance care engagement and documentation.
About the role
Key responsibilities & impact- Conduct Chronic Care Management (CCM) follow-up calls with eligible patients
- Build positive relationships with patients and encourage ongoing engagement in their care plans
- Accurately document all patient interactions and care activities within established timelines
- Maintain and update CCM tracking logs using Google Drive and Google Sheets
- Utilize Office Ally as the primary Electronic Health Record (EHR) system
- Coordinate patient care activities and ensure all required documentation is complete and compliant
- Monitor patient progress and escalate concerns to the appropriate clinical team when necessary
- Collaborate with providers and other healthcare professionals to support continuity of care
- Maintain strict HIPAA compliance and protect patient confidentiality at all times
- Perform additional administrative and care coordination duties as assigned
Requirements
What you’ll need- 1–2+ years of recent hands-on experience in U.S. Chronic Care Management (CCM)
- Experience conducting patient follow-up calls and coordinating ongoing patient care
- Proficiency with Google Drive and Google Sheets for patient tracking and workflow management
- Experience using Office Ally EHR
- Strong understanding of U.S. healthcare workflows, documentation standards, and patient communication
- Excellent verbal and written English communication skills
- Strong organizational skills with exceptional attention to detail
- Ability to work independently, manage priorities effectively, and thrive in a remote environment
- Bilingual proficiency is required
Benefits
Comp & perks- Reliable high-speed internet connection
- Quiet, professional home office environment
- Flexible work hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Chronic Care Management (CCM)Patient Follow-Up CallsGoogle DriveGoogle SheetsOffice Ally EHRHealthcare Documentation StandardsPatient Communication
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationStrong Organizational SkillsAttention to DetailAbility to Work Independently