Chronic Care Management Specialist – Patient Ally, English & Spanish

SnappyCX

Chronic Care Management Specialist dedicated to patient coordination through follow-up in a fully remote environment. Seeking bilingual professionals to enhance care engagement and documentation.

Posted 7/2/2026contractRemote • 🇵🇪 PeruJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Chronic Care Management (CCM) by effectively conducting patient follow-up calls, coordinating care activities, and maintaining compliance with healthcare documentation standards. Proficient in utilizing Google Drive, Google Sheets, and Office Ally EHR to enhance patient tracking and workflow management.

Highest-signal resume keywords

Chronic Care Management (CCM)Patient Follow-Up CallsGoogle DriveOffice Ally EHRBilingual Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chronic Care Management (CCM)Patient Follow-Up CallsGoogle DriveGoogle SheetsOffice Ally EHRHealthcare Documentation StandardsPatient Communication

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Organizational SkillsAttention to DetailAbility to Work Independently

Industry Keywords

HIPAA CompliancePatient Care CoordinationU.S. Healthcare WorkflowsCare PlansPatient Engagement

About the role

Key responsibilities & impact

Conduct Chronic Care Management (CCM) follow-up calls with eligible patients
Build positive relationships with patients and encourage ongoing engagement in their care plans
Accurately document all patient interactions and care activities within established timelines
Maintain and update CCM tracking logs using Google Drive and Google Sheets
Utilize Office Ally as the primary Electronic Health Record (EHR) system
Coordinate patient care activities and ensure all required documentation is complete and compliant
Monitor patient progress and escalate concerns to the appropriate clinical team when necessary
Collaborate with providers and other healthcare professionals to support continuity of care
Maintain strict HIPAA compliance and protect patient confidentiality at all times
Perform additional administrative and care coordination duties as assigned

Requirements

What you’ll need

1–2+ years of recent hands-on experience in U.S. Chronic Care Management (CCM)
Experience conducting patient follow-up calls and coordinating ongoing patient care
Proficiency with Google Drive and Google Sheets for patient tracking and workflow management
Experience using Office Ally EHR
Strong understanding of U.S. healthcare workflows, documentation standards, and patient communication
Excellent verbal and written English communication skills
Strong organizational skills with exceptional attention to detail
Ability to work independently, manage priorities effectively, and thrive in a remote environment
Bilingual proficiency is required

Benefits

Comp & perks

Reliable high-speed internet connection
Quiet, professional home office environment
Flexible work hours