Smart Care

Billing Specialist

• Answer inbound phone calls from service techs closing out of service calls
• Ensure proper checklists and paperwork are attached to service tickets after work is complete
• Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
• Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
• Create quotes and email to customers for approval for follow-up service calls
• Coordinate with parts department to order necessary parts for follow-up calls
• Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
• Assist with emergency service requests by being a part of the evening and weekend on-call rotation

Accountant

• Prepare and record monthly journal entries by compiling and analyzing financial data.
• Support the Accounting Manager with monthly, quarterly, and annual closing activities.
• Complete balance sheet reconciliations for assigned accounts.
• Analyze financial statements to identify discrepancies, trends, and issues requiring management review.
• Assist in preparing accurate and timely financial statements in line with the month-end close schedule.
• Calculate and file sales tax returns across multiple states.
• Provide support during internal and external audit processes.
• Maintain the fixed asset system, ensuring timely processing of additions, disposals, and transfers, and reconciling activity to the general ledger.
• Review job costing analysis reports to support commission calculations and related reviews.
• Assist with payroll processing to ensure timely, accurate, and compliant payroll for both salaried and hourly employees.
• Perform additional duties and projects as assigned by leadership.

Staff Accountant

Project Manager

• Develop and manage detailed project plans, budgets, and timelines.
• Assign tasks, coordinate resources, and clearly define project roles.
• Lead communication and risk management across all phases of each project.
• Conduct client and internal meetings to track progress and resolve issues.
• Prepare and maintain all project documentation, including change orders and reports.
• Visit job sites to monitor progress, quality, and safety standards.
• Serve as the main point of contact for clients, building strong, long-term relationships.
• Identify opportunities for additional services and collaborate with sales to drive growth.
• Negotiate terms, draft contracts, and secure permits as needed.
• Estimate large refrigeration projects and support the bidding process.

Field Engineer

• Partner with restaurant and hospitality managers to deliver tailored solutions for commercial cooking, refrigeration, ware washing, and specialty foodservice equipment.
• Use your mechanical skills and troubleshooting expertise to diagnose and repair equipment efficiently.
• Communicate with manufacturers and technical support teams to resolve complex issues.
• Install replacement parts promptly and professionally.
• Recommend additional services to customers to ensure optimal performance.
• Maintain accurate records of work orders, time, receipts, and inventory.
• Follow safety protocols and maintain a clean, organized service vehicle.
• Consistently meet productivity standards set by the company.

Commercial Kitchen Equipment Field Service Technician

Events

• Deliver performance check programs by providing pro-active maintenance on kitchen equipment.
• Be the primary service technician for beverage business by completing installations, removals, preventative maintenance, and emergency repairs.
• Complete in-service training of customer’s staff on proper cleaning and daily maintenance of equipment.
• Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments.
• Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers.
• Attend appropriate technical and manufacturer training to obtain additional licenses and certifications.

Preventative Maintenance Technician

Accounts Payable

• Produce reports and manage Excel documents for data/tracking.
• Verify invoices against purchase orders in BuildOps and reconcile receipts with vendor bills.
• Ensure goods/services were received before issuing payments to vendors and confirm amounts to safeguard profitability.
• Confirm/verify vendor bill discrepancies and verify item prices in inventory database.
• Assist with tracking asset transactions for monthly asset reconciliation and track company certificates of insurance (COIs).
• Assist with year-end audit process and support month-end preparation and truing up of accounts.
• Reconcile credit card statements, secure receipts, and clarify questionable invoice items or approvals.
• Assemble and review vendor and subcontractor invoices; process bi-weekly check runs and maintain payment records.
• Track early pay discounts, manage larger accounts’ credit programs, and secure vendor credits for returns/core charge refunds.
• Support ERP system process refinement and ensure contiguous flow of information from operations to accounting.
• Cross-train and support Accounts Receivable: invoicing, collections, cash application/deposits; process customer credit card payments and customer portal backup/support.

Billing Specialist

Staff Accountant

Project Manager

Commercial Kitchen Equipment Field Service Technician

Preventative Maintenance Technician

Accounts Payable Specialist