Smart Care

Account Executive

• Providing customers with customized programs to keep their kitchens up and running
• Touring and developing new business for unique properties and their foodservice operations such as, universities, stadiums, arenas, restaurants, and hospitals
• Providing world-class kitchen equipment repair solutions to help customers continue to serve great food

District Sales Representative

Communications

• Shape and execute cohesive internal and external communications strategy
• Drive thought leadership, employee engagement, and consistent storytelling across the organization
• Ensure communications support key business priorities and cultural objectives
• Develop and execute integrated internal and external communications strategies aligned to business goals
• Partner with executive leadership to translate company priorities into clear, compelling messaging
• Lead internal communications strategy to drive employee awareness, alignment, and engagement
• Develop content for executive communications (town halls, leadership updates, organizational announcements)

Senior Manager – Corporate Communications

Marketing

• Execute and optimize marketing programs driving brand awareness, lead generation, and customer engagement
• Collaborate cross-functionally with sales, product, operations, and leadership teams
• Plan, execute, and optimize multi-channel marketing campaigns
• Develop and manage marketing content including emails, website pages, case studies, and blogs
• Plan and support industry trade shows, conferences, and customer events
• Manage and optimize digital channels including website, SEO/SEM, and social media
• Track and analyze key performance indicators (KPIs) and prepare reports

Marketing Manager

• Build relationships with key decision‑makers through integrated outreach (phone, email, and digital channels).
• Qualify inbound and outbound leads within assigned target segments, lists, or accounts.
• Develop a deep understanding of target markets, buyer personas, and customer pain points.
• Conduct proactive lead generation activities to maximize market exposure and identify new opportunities.
• Assess prospect needs, budget, timeline, and business challenges to ensure a smooth hand‑off to field sales.
• Communicate Smart Care’s value proposition and effectively address objections.
• Prepare and deliver detailed hand‑off materials to field sales representatives.
• Meet or exceed SQL generation goals, measured by appointments set and opportunities won.
• Track all outreach activity, notes, and qualification details in CRM and related tools.
• Learn and utilize the sales and marketing technology stack to support outreach, nurturing, and retention.
• Support customer retention and same‑customer sales initiatives when needed.
• Provide feedback to improve scripts, templates, and outreach processes.
• Participate in developing new strategies for customer acquisition, nurturing, and retention.

Inside Sales Representative

Manager

• Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
• Coach and empower Technicians to own their results and provide the tools and resources to achieve them
• Identifies the potential in an individual and aligns development activities to their abilities and talents
• Manage technician performance through coaching and direction under the guidance of the District Manager
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery
• Actively builds strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

Regional Service Manager

Director

• Develop a national strategic account plan (SAP) in support of executing the objectives
• Use CRM to sell new customers and identify customer needs
• Develop strong advocates and relationships across decision-makers for assigned accounts
• Deliver effective sales and business review presentations to key decision makers
• Collaborate with Sales and Marketing teams to execute selling strategies
• Consistently achieve monthly, quarterly, and annual goals
• Conduct research, create sales presentations, develop business cases

Director, National Accounts – QSR/FSR

People Operations

• Partner closely with the CEO and executive team on organizational design, workforce strategy, and business transformation initiatives
• Drive organizational effectiveness and productivity to support revenue growth, operational scale, and long-term business performance
• Lead enterprise change initiatives to support growth, scaling complexity, and evolving business needs
• Shape and embed a high-performance culture aligned with business objectives, reinforcing accountability, ownership, and results
• Lead and continuously optimize compensation, benefits, and performance frameworks
• Align Team Member experience with company performance
• Own the end-to-end talent lifecycle from workforce planning and recruiting through development, retention, and exit
• Lead strategic workforce planning, aligning headcount, capabilities, and organizational structure to business growth
• Sustain talent acquisition as a competitive advantage
• Build leadership capability across all levels and establish succession pipelines for critical roles
• Ensure scalable HR infrastructure, policies, and systems are in place to support a high-growth organization
• Implement data-driven people analytics to inform decision-making
• Ensure compliance with all federal, state, and local labor laws
• Lead and develop the People function across HR, Talent Acquisition, L&D, and Total Rewards.