Smart Care

Director

• Generate >$7M annually in service and project business, paired with service agreements, through strategic and collaborative selling.
• Develop and execute annual strategic account plans, including growth targets and performance reviews.
• Proactive and ongoing communication with customers to understand their needs and review existing and new services
• Navigate complex organizations to build champions and increase internal visibility.
• Develop trusted relationships across customer organizations, embedding Smart Care into their daily decision-making.
• Maintain and grow a robust sales pipeline, delivering monthly and annual sales forecasts.
• Collaborate with Smart Care Operations and Customer Excellence to ensure seamless execution, adherence to customer requirements and service-level agreements.
• Resolve customer issues through cross-functional coordination and continuous process improvement.
• Analyze customer maintenance and repair data to uncover insights and growth opportunities.
• Lead quarterly business reviews to present performance metrics and identify strategic initiatives.

National Accounts Director – HVAC/R

Manager

• Provide mechanical services for commercial foodservice, refrigeration, and cold storage equipment
• Collaborate with technicians to ensure high-quality service
• Address customer needs and inquiries regarding equipment

Construction Manager

Events

• Start your day from home and service customer sites independently
• Perform maintenance and repairs on refrigeration, ice machines, ovens, fryers & beverage equipment
• Train customer staff on proper equipment care
• Manage your time efficiently while delivering top-tier service
• Identify issues before they become costly breakdowns
• Continue growing your skills through ongoing technical training

Preventative Maintenance Service Technician

Account Manager

• The Strategic Account Manager (SAM) is the primary Smart Care contact for key Food Service Aggregators and Facility Service Aggregators and is responsible for making sure customer needs are being met driving retention and growth
• Build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services which best fit the needs of the customer
• Excels at proactive communication with internal departments and external customers
• Works cross-functionally across Smart Care and its affiliate companies to ensure customer issues are being addressed and new opportunities are capitalized upon
• Combines client relationship management with a focus on driving long-term business growth, managing multi-functional teams, and contributing to the development of company-wide strategies
• Account strategy and execution through leading the development of long-term strategic account plans, focusing on growth, profitability and client retention
• Build relationships with national customers based on trust and respect seeking to be a ‘trusted advisor’
• Navigate portals and partner with internal teams for support and needs
• Navigate customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders
• Work cross-functionally internally to resolve customer complaints / escalations and improve processes and communications to prevent future issues
• Provide real-time guidance to the operations team ensuring adherence to customer requirements and service-level agreements
• Analyze customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas
• Assist Directors of Strategic Accounts with creating and conducting quarterly business reviews on Smart Care service performance
• Collaborate with sales and marketing teams to deliver comprehensive programs

Strategic Account Manager

Operations

• Own and manage the end-to-end new customer setup process for major accounts, ensuring all necessary internal and external systems, contracts, portals, and services are correctly configured.
• Serve as the primary operational liaison and point of contact for the Major Accounts team, facilitating communication and issue resolution between customer-facing teams and internal departments.
• Proactively monitor and track all open operational issues and requests for major accounts, driving them to timely and satisfactory resolution.
• Coordinate and manage specific customer projects
• Identify, document, and recommend improvements to existing operational procedures to enhance efficiency and the major account customer experience.
• Maintain comprehensive knowledge of our service offerings and supporting internal systems.

National Accounts Director – HVAC/R

Construction Manager

Preventative Maintenance Service Technician

Strategic Account Manager

Director, Customer Operations