Smart Care

Field Engineer

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Field Service Technician – Coffee, Espresso, Combi Ovens

Human Resources

• Serve as a trusted advisor to operations leaders, providing strategic guidance on organizational effectiveness, workforce planning, and people-related decisions
• Own and drive the execution of people strategies that directly support business goals, including performance, engagement, and retention outcomes
• Establish and maintain a strong rhythm of business with leaders, including regular operational check-ins, talent reviews, and workforce planning discussions
• Own execution of core HR processes (performance management, talent reviews, workforce planning), ensuring consistency, quality, and timeliness across the business
• Monitor and act on key workforce metrics (e.g., turnover, vacancy, engagement), partnering with leaders to drive accountability and improve outcomes
• Partner with leaders to assess organizational health, using data and insights to diagnose challenges and implement targeted solutions
• Provide strategic HR support across a multi-site technician workforce, including both union and non-union team members, ensuring alignment with collective bargaining agreements and consistent application of policies
• Provide hands-on support and guidance on employee relations matters, ensuring timely resolution, fairness, and alignment with company policies and labor agreements
• Ensure compliance with employment laws, company policies, and collective bargaining agreements, minimizing organizational risk
• Coach leaders to strengthen leadership capability, accountability, and decision-making
• Identify root causes of organizational challenges and design solutions that are simple, scalable, and effective, avoiding unnecessary complexity or bureaucracy
• Deliver solutions with a focus on speed, practicality, and ease of adoption within the business
• Partner cross-functionally to implement programs and initiatives that enhance the overall Team Member experience

Human Resources Business Partner

Controller

• This position is responsible for managing the Smart Care financial accounting processes and is a key partner to the Corporate Controller.
• The responsibilities include reporting financial results in accordance with generally accepted accounting principles and Smart Care’s policies.
• The position is responsible for the maintenance and development of accounting policies and controls; and company adherence of such.
• This position is a primary functional contact for their designated segment, in conjunction with other Smart Care departments: Operations, IT, HR, and Fleet.
• The position will be the segment’s lead point of contact with external service providers such as auditors and tax accountants.
• Lead the segment’s financial statement process monthly and ensure financial statements are presented in accordance with generally accepted accounting principles.
• Recruit, train, lead, and develop the accounting teams.
• Provide ongoing leadership to all accounting personnel.
• Ensure integrity of the financial results through regular reconciliations of all permanent accounts and underlying ledgers.
• Technical expert of POC accounting, capable of training and reviewing POC accounting with segment entities.
• Cost accounting for inventory and inventory control oversite for all segment entities.
• Oversight of all segments intercompany accounting and reconciliations.
• Maintain accrual and reporting of all employee and management contingent pay plans.
• Address entity inquiries related to payroll, accounts payable, accounts receivable, or other accounting functions.
• Lead the segment’s annual external audit in compliance with external requirements.
• Develop and maintain segment level and cost center reporting.
• Partner with the segment president to meet the needs of the business and the leaders.
• Ensure functional expertise of primary front-end and back-end ERP systems that exist in the segment.
• Partner with the FPA team as an active participant in the annual operating plan process.
• Coordinate with the FPA department on the segment consolidation and account mapping, for both reporting and forecasting activities.

Events

• Deliver performance check programs by providing pro-active maintenance to keep kitchen equipment running at optimum efficiency and limit breakdowns.
• Be the primary service technician for beverage business by completing installations, removals, preventative maintenance, and emergency repairs.
• Complete in-service training of customer’s staff on proper cleaning and daily maintenance of equipment.
• Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments.
• Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers.
• Attend appropriate technical and manufacturer training to obtain additional licenses and certifications to progress in your career.

Preventive Maintenance Technician – Commercial Kitchen Equipment

• Service and support commercial customer accounts in the field
• Troubleshoot, repair, and maintain mechanical, electrical, and electronic systems
• Work on supermarket and food-processing equipment including: Scales, Meat wrapping and labeling machines, Beverage systems, Related commercial food equipment
• Perform equipment installations and upgrades as needed
• Document service work and communicate effectively with customers and internal teams