Smart Care

Technician

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

Commercial Kitchen Service Technician

Commercial Service Technician

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for the customer in a timely and professional manner
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

Service Technician

• Service, maintain, and repair commercial refrigeration equipment
• Learn and support supermarket rack refrigeration systems, including parallel compressors, refrigeration circuits, and controls
• Diagnose electrical and mechanical refrigeration issues
• Work alongside experienced technicians to build advanced rack refrigeration skills
• Provide dependable, professional service to customers
• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Maintain productivity levels in accordance with company standards

Refrigeration Technician – Supermarket Rack Refrigeration

Events

• Deliver performance check programs by providing pro-active maintenance to keep customers’ kitchen equipment running at optimum efficiency
• Be the primary service technician for the beverage business by completing installations, removals, preventative maintenance, and emergency repairs
• Complete performance checks on commercial foodservice equipment, including refrigerators, ice machines, ovens, fryers, and beverage equipment
• Complete in-service training of the customer’s staff on proper cleaning and daily maintenance of equipment
• Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments
• Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers
• Attend appropriate technical and manufacturer training to obtain additional licenses and certifications

Preventative Maintenance Service Technician

• Deliver customer service in the field to define service problems, collect data and diagnose repair work
• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while on-site
• Install all parts ordered for the customer in a timely and professional manner
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

Master Service Technician

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Commercial Appliance Repair Technician

Field Engineer

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Field Service Technician – Coffee/Espresso

• Troubleshoot, diagnose, and repair commercial refrigeration systems and kitchen equipment
• Service equipment including refrigeration, cooking, and ware-washing systems
• Read and interpret schematics, wiring diagrams, and service manuals
• Communicate with manufacturers for technical support and parts identification
• Install replacement parts and complete repairs efficiently
• Complete service documentation including work orders and inventory tracking
• Maintain a clean and organized service vehicle and tool inventory
• Follow all safety procedures and company standards
• Identify and recommend preventative maintenance or additional services

Hot Side Technician

• Servicing commercial and supermarket refrigeration systems—walk‑ins, freezers, reach‑ins, rack systems, and more.
• Performing preventative maintenance to ensure peak equipment performance.
• Troubleshooting and repairing systems with confidence and minimal supervision.
• Providing excellent customer service while representing Five Star Refrigeration in the field.
• Following all safety protocols and maintaining a safe work environment.
• Participating in on‑call rotations in a 24/7 service environment (with premium pay for on‑call shifts).
• Maintaining accurate service and maintenance records.
• Assisting in other service areas when needed to support the team.

Commercial Rack Refrigeration Technician

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment.
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Technical Assistance Group for technical support while onsite.
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy.
• Promote and recommend other services provided by Smart Care to customers when needed.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.

Commercial Kitchen Equipment Service Technician

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment including cooking, refrigeration, ware-washing and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while onsite
• Install all parts ordered for customers in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards

• Diagnose, troubleshoot, and repair commercial food service equipment including: Cooking equipment, Refrigeration systems, Ware-washing equipment, Specialty kitchen equipment
• Read and interpret schematics, diagrams, and technical documentation
• Communicate with manufacturers and technical support teams for troubleshooting assistance
• Complete installations, repairs, service documentation, and inventory management
• Provide excellent customer service while partnering with restaurant and hospitality managers

Commercial Kitchen Service Technician

Commercial Service Technician

Service Technician

Refrigeration Technician – Supermarket Rack Refrigeration

Preventative Maintenance Service Technician

Master Service Technician

Commercial Appliance Repair Technician

Field Service Technician – Coffee/Espresso

Commercial Kitchen Service Technician

Hot Side Technician

Commercial Rack Refrigeration Technician

Commercial Kitchen Equipment Service Technician

Service Technician

Master Technician – Commercial Kitchen Service

Commercial Kitchen Service Technician