Service Technician

Smart Care

Service Technician partnering with restaurant managers to provide comprehensive solutions for kitchen equipment. Demonstrating mechanical skills and troubleshooting for commercial cooking and refrigeration equipment repairs.

Posted 7/10/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment including cooking, refrigeration, ware-washing and other specialty food service equipment
Communicate with manufacturers as needed to help with diagnoses and parts identification
Consult with the Technical Assistance Group for technical support while onsite
Install all parts ordered for customers in a timely and professional manner and in line with company policy
Promote and recommend other services provided by Smart Care to customers when needed
Produce accurate and timely administrative documents such as work orders, time reporting, receipts, and truck stock inventory
Follow safe work practices and accident prevention procedures
Maintain a neat and orderly service vehicle along with accurate parts and tool inventory
Maintain productivity levels in accordance with company standards

Requirements

What you’ll need

High School diploma or equivalent
1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
Availability for occasional overnight travel as assigned

Benefits

Comp & perks

On-the-job training with on-demand technical support
Ongoing formal hands-on and classroom training at our National Training Kitchen
Professional CFESA certifications with potential for advancement
Company service vehicle, fuel card, tablet and cell phone for business use
Market-leading benefits program including 401k and paid time off
Growth opportunities including advanced technician and management positions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mechanical AptitudeTroubleshooting SkillsReading DiagramsDiagnosing Equipment IssuesRepairing Kitchen EquipmentInstalling PartsAdministrative DocumentationTime ReportingInventory ManagementSafety Practices

Soft Skills

Communication SkillsCustomer Service OrientationProfessionalism