Field Service Technician – Coffee/Espresso

Smart Care

Field Service Technician repairing coffee and espresso machines at various commercial locations. Providing high-value service and maintaining customer relationships.

Posted 7/14/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, testing, and repairing commercial restaurant equipment while ensuring superior customer service and maintaining accurate documentation. Possesses strong organizational skills and the ability to adapt to changing workplace environments.

Highest-signal resume keywords

Troubleshooting Technical EquipmentBasic Electricity KnowledgeMultimeter UtilizationCustomer Service ExcellenceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment TroubleshootingRepair and ServicePreventive MaintenanceReading Equipment SchematicsMicrosoft Office Proficiency

Soft Skills

Attention to DetailSense of UrgencyReliabilityDependabilityAdaptability

Tools & Technologies

MultimeterBasic Tools

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Commercial Restaurant EquipmentCustomer SatisfactionWork Order DocumentationInventory ManagementService Vehicle Maintenance

About the role

Key responsibilities & impact

Professional, courteous, and motivated to deliver the highest value service.
Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
Order and schedule delivery of repair parts and maintain inventory.
Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
Effective interaction with internal dispatch, management, warehouse, and technician teams.
Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Requirements

What you’ll need

Ability to troubleshoot, test, repair, and service technical equipment.
Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics.
Ability to understand, read, and utilize a multimeter.
Ability to work flexible shifts.
Familiar with basic tools and multimeter.
Basic understanding and skill-set of Microsoft Office.
Valid Driver’s license.
Organizational Skills, Attention to Detail, Sense of urgency in responsiveness.
Ability to Adapt to Workplace Environment & Organizational Change.
Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance.
Able to lift and move heavy restaurant equipment when needed.

Benefits

Comp & perks

401K Company Match
3 Weeks of PTO
Holidays and Floating Holidays
Benefits (Medical, Dental, Vision)
Company Vehicle and Fuel card
Repair/Service Tools
Supplies
Cellphone
Training Provided
Over Time Opportunities