Master Service Technician

Smart Care

Master Service Technician delivering exceptional customer service to diagnose and repair commercial kitchen equipment. Partnering with hospitality managers for comprehensive service solutions at Smart Care.

Posted 7/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, diagnosing, and repairing Commercial Kitchen Equipment, with a strong focus on customer service and technical support. Maintains compliance with safety practices and ensures timely installation and documentation of services.

Highest-signal resume keywords

Commercial Kitchen Equipment RepairRefrigeration TroubleshootingTechnical Support ConsultationEPA CertificationCFESA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnosisRepairInstallationTechnical Experience

Soft Skills

Customer ServiceCommunicationProblem Solving

Tools & Technologies

Service VehicleParts Inventory Management

Certifications & Qualifications

EPA CertificationCFESA Certification

Industry Keywords

Commercial Cooking EquipmentRefrigerationAppliance RepairHVACEmergency On-Call Rotation

About the role

Key responsibilities & impact

Deliver customer service in the field to define service problems, collect data and diagnose repair work
Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment
Communicate with manufacturers as needed to help with diagnoses and parts identification
Consult with the Technical Assistance Group for technical support while on-site
Install all parts ordered for the customer in a timely and professional manner
Promote and recommend other services provided by Smart Care to customers when needed
Produce accurate and timely administrative documents
Follow safe work practices and accident prevention procedures
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
Maintain productivity levels in accordance with company standards

Requirements

What you’ll need

High School Diploma or equivalent
2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends
Availability for occasional overnight travel as assigned
Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience

Benefits

Comp & perks

On-the-job training with available on-demand technical support
Professional CFESA certifications with potential for advancement
Receive a company service vehicle, fuel card, tablet, and cell phone for business use
Market-leading benefits program, including 401k and paid time off
Extensive training and technician support to help you achieve your goals