Siteimprove

Program Manager

• Translate customer experience strategy into clearly defined, executable programs that support adoption, retention, and long-term customer success
• Establish program charters with clear goals, scope, milestones, ownership, success metrics, and dependencies
• Lead end to end execution of cross-functional CX programs, serving as the primary point of accountability for planning, vendor selection, coordination, decision-making, and communication across Customer Success, Product, Marketing, Sales, and Operations
• Identify risks, dependencies, and gaps early; proactively surface trade-offs and recommend solutions to keep programs on track
• Partner with Customer Success Operations, RevOps, and Analytics to define and track KPIs tied to adoption, retention, expansion, and customer health, ensuring data quality, consistency, and executive trust in reporting, including improving data hygiene and workflows
• Own the operational execution of CX programs within core systems (Salesforce, CX platforms), partnering with RevOps to ensure accurate tracking, campaign execution, and stakeholder communication
• Continuously improve CX program frameworks, processes, and operating cadence to increase efficiency, accountability, and impact
• Own and manage Customer Success-led pipeline and expansion programs, including scalable plays and enablement assets that enable Customer Success Managers to consistently identify opportunities
• Performs other related duties as assigned.

CX Program Manager

Learning and Development

• Lead end-to-end development of online learning experiences (needs analysis through evaluation), ensuring alignment to business goals and learner performance outcomes.
• Apply design thinking practices (empathize, define, ideate, prototype, test) to create learner-centered solutions that improve adoption, proficiency, and behavior change.
• Translate complex concepts into clear, engaging instruction using effective information architecture, storytelling, scenario design, and assessment strategy.
• Design for application by building practice-forward learning (workflows, simulations, scenarios, guided exercises, challenge-based tasks) that supports on-the-job transfer.
• Partner with SMEs and stakeholders to define learning objectives, success criteria, and measurement plans (knowledge checks, skill demonstrations, and outcomes).
• Contribute to adaptive learning experiences (e.g., branching pathways, recommendations, modular progression) to personalize instruction and reduce time-to-proficiency.
• Use learner and business insights (completion data, feedback, support trends, etc.) to continuously iterate and improve learning effectiveness.
• Embrace AI tools responsibly to improve efficiency and quality in tasks such as prototyping, drafting, editing, accessibility checks, media scripting, and localization, and assess the output for accuracy, brand consistency, and more.
• Help develop internal guidelines and repeatable workflows for AI-assisted design and content creation.
• Develop high-end e-learning and multimedia assets, including interactive modules, video-based learning, microlearning, and digital job aids.
• Build, test, and publish courses in the LMS; manage basic course structure, quizzes, completion rules, and basic reporting.
• Actively participate in multiple simultaneous projects using basic-to-intermediate project management practices (timelines, risk identification, status reporting, and stakeholder coordination).

Instructional Designer – Contract

General Counsel

• Reporting directly to the General Counsel, a substantial part of this role is working with Data Privacy matters together with the Senior Privacy Counsel. You will be responsible for keeping both Siteimprove, our Partners, and our services compliant with global privacy laws and handling various customer requests and DPA negotiations. In this role, you will also work closely with our GTM teams to expand our customer base by negotiating various commercial contracts and public tenders.
• Serve as a primary legal authority on global data privacy matters, partnering closely with the Senior Privacy Counsel to interpret, apply, and operationalize global regulatory requirements (GDPR, CCPA, and emerging frameworks).
• Lead end to end management of complex DPA negotiations, high risk customer escalations, and cross border data transfer strategies.
• Shape and maintain Siteimprove’s privacy governance model, ensuring scalable processes and compliance frameworks across global operations.
• Independently lead and negotiate complex, high value commercial agreements, enterprise SaaS contracts, partner frameworks, procurement agreements, and public tenders.
• Act as a strategic business partner to GTM leadership, advising on deal structure, risk allocation, and commercial opportunities to support growth targets.
• Develop contracting playbooks, risk guidelines, and negotiation strategies to enable more efficient and consistent commercial outcomes.
• Lead cross departmental legal and compliance initiatives involving Finance, Customer Support, Marketing, IT, Product, and Security.
• Assess legal and operational risks across functions and design practical, business aligned solutions to mitigate them.
• Drive legal enablement efforts, including training, policy development, and process optimization initiatives that improve organizational maturity.
• Oversee aspects of corporate governance and global compliance programs related to privacy, security, and regulatory requirements.
• Support M&A activities by conducting due diligence, evaluating risk, and contributing to integration planning.

Corporate Counsel, Data Privacy

Support Engineer

• Managing tickets in line with Siteimprove’s Service Level Agreement and with the quality that provides high customer satisfaction
• Problem-solving issues with the product interface and reporting capabilities
• Providing customer support through email and chat
• Escalating to Level 2 support and/or the Development team
• Creating product troubleshooting guides to assist customers and fellow teammates
• Maintaining practitioner-level knowledge of product features, advantages, benefits, and selling points for effective communication
• Collaborating with teammates and other departments to ensure a great customer experience and technical setup for every user
• Being an advocate for the customer to other departments to ensure customer needs are met
• Providing recommendations and best practices for emerging opportunities that assist in achieving Siteimprove organizational goals
• Attending meetings and other company functions as necessary
• Perform other duties as assigned

Customer Support Engineer

Analyst

• Perform advanced compensation analysis using Excel, including complex formulas, modeling, validation checks, and scenario analysis
• Support market pricing, range analysis, and compa-ratio reviews as needed
• Prepare clear, accurate data outputs and summaries for HR and leadership partners
• Support implementation activities for a new equity software platform, including data preparation, validation, testing, and troubleshooting
• Assist with ongoing equity program maintenance, including grant tracking, audit support, and reporting
• Partner with internal stakeholders and vendors to ensure accuracy and timely execution
• Maintain day-to-day compensation and equity processes during the contract period
• Support documentation, process updates, and data integrity checks
• Respond to ad hoc compensation and equity-related requests as needed

Senior Compensation Analyst

Account Executive

• Own the full sales cycle for named accounts—driving both new logo acquisition and growth within your territory
• Build strong relationships with decision-makers across Marketing, Communications, Accessibility, Procurement, and Executive functions
• Engage in multi-threaded selling to navigate complex purchasing processes and meet the unique needs of public institutions
• Identify business challenges and match them to Siteimprove’s accessibility, analytics, SEO, and content effectiveness solutions
• Partner closely with internal stakeholders—Marketing, Solutions Engineering, Value Consulting, and Customer Success—to deliver tailored customer experiences
• Accurately forecast and manage your pipeline using Salesforce and follow a clear opportunity management process
• Stay informed on government digital accessibility mandates, procurement frameworks, and compliance standards
• Represent Siteimprove at relevant industry events, tradeshows, and public sector forums
• Contribute to knowledge-sharing, team development, and continuous improvement initiatives across the sales organization

Artificial Intelligence

• Assist with defining and executing the organization’s AI adoption roadmap, aligning with business objectives.
• Lead development of AI agents, workflows, and prompt engineering to automate and optimize processes.
• Establish governance for responsible AI use, ensuring compliance, security, and ethical standards.
• Evaluate emerging AI technologies (Copilot, Azure AI, AI Foundry) and integrate them into enterprise solutions as agreed.
• Lead in establishing a Centre of Excellence. Promote best practices, reusable components, and knowledge sharing
• Support teams by leading discovery workshops, requirements gathering, and solution design sessions.
• Create reusable AI components and frameworks to accelerate delivery across teams.
• Design, develop, and implement end-to-end solutions using Power Apps, Power Automate, Power BI, and Dataverse.
• Manage and enhance governance tools like the CoE Toolkit.
• Integrate Power Platform with Microsoft 365, Salesforce, NetSuite, GTM systems, and other business tools.
• Build custom Canvas and Model-Driven apps; configure connectors and automation flows.
• Develop a community to support AI adoption across the business to enable knowledge sharing and effective delivery.
• Partner with business units to identify opportunities for AI-driven transformation.
• Support UAT, deployment, training, and post-go-live troubleshooting for AI and Power Platform solutions.
• Document AI architecture, workflows, security roles, and governance models.
• Ensure all solutions meet accessibility, security, and compliance standards.

AI & Power Platform Lead

Compliance

• Responding to requests from customers for information on our security measures
• Reviewing security clauses in customer and vendor contracts
• Supporting the business with customer engagements, including attending customer calls and supporting our sales teams
• Maintaining corporate customer question and answer database
• Coordinating responses to customers (monthly/quarterly updates) as required by contract
• Producing and maintaining customer security reference materials
• Completing vendor security reviews
• Coordinating audit responses and evidence with key stakeholders
• Producing internal security reports including gathering key statistics
• Performing other related duties as assigned

Governance, Risk and Compliance Analyst

Architect

• Designing, implementing, and maintaining secure, scalable architectures across Siteimprove’s data centers, cloud platforms, and services
• Ensuring that business applications, data, software, and network designs follow architectural best practices throughout the application lifecycle
• Shaping technical decisions across teams and championing Zero Trust Architecture
• Establishing architectural processes and frameworks, designing and implementing master data models, data flows, and reporting systems
• Enabling the safe adoption of emerging Data and AI capabilities, applying Privacy by Design principles and AI governance frameworks
• Defining and maintaining Siteimprove’s enterprise architecture strategy and ensuring alignment between business objectives and IT capabilities
• Supporting efficient delivery of digital solutions and long-term growth, including M&A activities

Senior Technology Architect

Security Engineer

• Define and maintain security architecture for Siteimprove’s SaaS platforms, ensuring compliance with industry standards (ISO 27001, SOC 2, GDPR, HIPAA, FedRAMP).
• Establish and enforce secure coding, software design, and network architecture best practices across the SDLC.
• Champion Zero Trust Architecture principles for identity, access, and data protection.
• Conduct threat modeling, risk assessments, and architecture reviews for new and existing products.
• Collaborate with engineering and product teams to influence design decisions and embed security early in development.
• Apply Privacy by Design principles to all product features and ensure compliance with global data protection regulations.
• Develop strategies for securing AI features within Siteimprove’s products, including adherence to AI governance frameworks and responsible AI usage.
• Drive innovation in security practices, ensuring scalable and future-ready architectures as the platform evolves.
• Stay ahead of emerging technologies and evolving threat landscapes, advising leadership on strategic security initiatives.

Senior Security Architect

Marketing

• Strategic Planning and Execution: Develop and implement targeted marketing strategies tailored to regional markets to drive lead generation and enhance brand visibility.
• Event Management: Plan, deliver, and manage high-impact regional events such as conferences, trade shows, webinars, and roadshows to engage key audiences and support sales opportunities.
• Campaign Localisation: Adapt and localise global marketing campaigns to align with regional market needs, enhancing brand relevance and resonance.
• Lead Generation and Nurturing: Design and execute comprehensive lead generation programmes, nurturing prospects through the sales funnel with tailored strategies.
• Marketing and Sales Collaboration: Work closely with sales teams to ensure marketing efforts are aligned with business objectives, improving lead quality and conversion rates.
• Data-Driven Strategy: Leverage data and market trend analysis to guide decision-making and optimise marketing effectiveness.
• Multi-Channel Campaign Development: Manage campaigns across multiple channels, including email, social media, and digital advertising, ensuring seamless integration from planning to execution.
• Brand Awareness and Positioning: Strengthen brand positioning within target regions, delivering a consistent and localised brand experience across all channels.
• Budget Management: Manage marketing budgets efficiently to maximise return on investment and ensure effective resource allocation.
• Technology Expertise: Use marketing automation platforms (e.g., Pardot, HubSpot, 6Sense) and CRM systems to streamline campaign execution and performance tracking.
• Additional Responsibilities: Undertake other duties as required, contributing to team and organisational success.

Field Marketing Manager

• Own the full sales cycle from prospecting to close across your assigned territory within EMEA
• Acquire new logos and expand strategic relationships within named accounts
• Engage key decision-makers in Marketing, Digital, Communications, Accessibility, and Procurement
• Lead high-impact, value-based sales conversations aligned with customer goals and KPIs
• Partner closely with Pre-Sales, Marketing, Value Consulting, and Customer Success to deliver tailored solutions
• Maintain strong pipeline management and accurate forecasting in Salesforce
• Attend customer meetings, industry events, and regional trade shows (travel up to 25%)
• Stay current on digital experience trends, accessibility legislation (such as EN 301 549), and MarTech innovations
• Contribute to a high-performance sales culture centred around learning, feedback, and team collaboration

Account Executive – Benelux

• Develop and implement targeted marketing strategies tailored to regional markets to drive lead generation and enhance brand visibility.
• Plan, deliver, and manage high-impact regional events such as conferences, trade shows, webinars, and roadshows to engage key audiences and support sales opportunities.
• Adapt and localise global marketing campaigns to align with regional market needs, enhancing brand relevance and resonance.
• Design and execute comprehensive lead generation programmes, nurturing prospects through the sales funnel with tailored strategies.
• Work closely with sales teams to ensure marketing efforts are aligned with business objectives, improving lead quality and conversion rates.
• Leverage data and market trend analysis to guide decision-making and optimise marketing effectiveness.
• Manage campaigns across multiple channels, including email, social media, and digital advertising, ensuring seamless integration from planning to execution.
• Strengthen brand positioning within target regions, delivering a consistent and localised brand experience across all channels.
• Manage marketing budgets efficiently to maximise return on investment and ensure effective resource allocation.
• Use marketing automation platforms (e.g., Pardot, HubSpot, 6Sense) and CRM systems to streamline campaign execution and performance tracking.
• Undertake other duties as required, contributing to team and organisational success.

Customer Success Manager

• Manage the entire customer lifecycle from post-implementation to retention & expansion
• Manage a scaled portfolio & identify key industry trends and opportunities to impact customers at scale
• Meet and exceed overall Customer gross and net retention goals with assigned customers.
• Work with Customers to understand business objectives, or other key performance indicators, and aid the Customer in achieving their definition of success.
• Utilize all available methods and tools for indications of improving or failing Customer health and respond accordingly. Examples include employing risk mitigation tactics or providing expansion leads to the Sales team
• Work cross-functionally with key stakeholders in sales, renewals management, services, and marketing
• Actively participate in knowledge-sharing activities, including but not limited to process improvements and Customer and industry trends. Provide feedback that will improve how Siteimprove works with our Customers.
• Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, contract details, and selling points for effective communication.
• Advocate on behalf of the Customer to other departments to ensure Customer needs are met
• Keep up-to-date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove’s Customer Success tool.
• Attend meetings and other company functions necessary to perform duties
• Performs other related duties as assigned

CX Program Manager

Instructional Designer – Contract

Corporate Counsel, Data Privacy

Customer Support Engineer

Senior Compensation Analyst

Account Executive

AI & Power Platform Lead

Governance, Risk and Compliance Analyst

Senior Technology Architect

Senior Security Architect

Field Marketing Manager

Account Executive – Benelux

Account Executive – Benelux

Field Marketing Manager

Customer Success Executive