Siteimprove

General

• Conduct thorough accessibility tests on individual pages, adhering to Siteimprove’s testing standards.
• Utilize the Siteimprove platform to identify trends in accessibility compliance and provide in-depth analyses of clients' digital properties.
• Stay current with and master accessibility guidelines, including Web Content Accessibility Guidelines 2.2, Section 508, and Accessibility Conformance Testing rules.
• Generate user-centric and easy-to-understand documentation, ensuring its paramount role in maintaining our competitive advantage and contributing to clients’ success.
• Collaborate with clients to define accurate Scopes of Work for manual accessibility testing projects.
• Contribute to group efforts to deliver accessible websites, mobile apps, and content through quality assurance evaluations.
• Identify and explain trends across various test cases to senior leadership.
• Facilitate discussions and present testing results to clients’ multi-disciplinary teams.
• Review artifacts and deliverables from peers, ensuring accuracy and continuous improvement of processes and procedures.
• Work concurrently on multiple projects, balancing competing deadlines in an agile environment.
• Consult with customers to align priorities with business objectives.
• Advise Customer Success Executives on corresponding consulting sessions for customer impact.
• Support Sales in customer scoping exercises.
• Perform other duties as assigned.

Digital Accessibility Specialist

Account Executive

• Own the full sales cycle for named accounts—driving both new logo acquisition and growth within your territory
• Build strong relationships with decision-makers across Marketing, Communications, Accessibility, Procurement, and Executive functions
• Engage in multi-threaded selling to navigate complex purchasing processes and meet the unique needs of public institutions
• Identify business challenges and match them to Siteimprove’s accessibility, analytics, SEO, and content effectiveness solutions
• Partner closely with internal stakeholders—Marketing, Solutions Engineering, Value Consulting, and Customer Success—to deliver tailored customer experiences
• Accurately forecast and manage your pipeline using Salesforce and follow a clear opportunity management process
• Stay informed on government digital accessibility mandates, procurement frameworks, and compliance standards
• Represent Siteimprove at relevant industry events, tradeshows, and public sector forums
• Contribute to knowledge-sharing, team development, and continuous improvement initiatives across the sales organization

Product Marketing

• Establish clear, differentiated positioning for Siteimprove in Accessibility that reinforces market leadership and reduces compliance risk for commercial enterprises
• Enable consistent, high-impact messaging across personas from Directors of Digital Accessibility to Web Platform Leads and Marketing leaders that improves engagement and conversion
• Translate complex regulatory frameworks (ADA Title III, WCAG, EAA) and AI-driven accessibility capabilities into compelling value propositions that drive customer understanding and demand
• Build and operationalize a scalable messaging framework that aligns all GTM teams and accelerates execution across segments
• Elevate Siteimprove’s perception as a market leader in Accessibility moving the narrative from compliance tool to strategic revenue driver
• Deliver successful quarterly launches of new Accessibility and agentic governance capabilities that drive adoption and revenue growth
• Identify and prioritize high-value segments, ICPs, and use cases with a focus on highly regulated industries such as government, higher education to commercial verticals such as financial services, healthcare, and others to maximize pipeline and market penetration
• Drive measurable pipeline generation and customer acquisition through integrated campaigns with Growth and Field Marketing
• Own expansion and upsell motions, partnering with Customer Success to move customers up the accessibility maturity curve
• Increase Siteimprove’s visibility and credibility as a category leader in digital accessibility and AI-powered governance
• Generate high-impact thought leadership that shapes market perception, advances the conversation beyond compliance, and drives inbound demand
• Expand industry influence through events, analyst engagement, and external representation including engagement around ADA Title III, EAA, and WCAG developments
• Improve sales effectiveness, win rates, and average selling price (ASP) through high-quality enablement assets and clear value narratives including competitive differentiation against overlay tools and point solutions
• Equip GTM teams with the knowledge and confidence to position Siteimprove’s Accessibility capabilities across personas and competitive scenarios
• Influence product roadmap decisions with market and regulatory insights that align innovation to customer needs and revenue opportunities
• Drive measurable business impact by embedding agentic workflows that improve efficiency, scalability, and outcomes across GTM
• Shape product direction to deliver agentic accessibility capabilities including continuous monitoring, AI-powered remediation guidance, and human-in-the-loop workflows that improve customer outcomes and competitive differentiation
• Institutionalize AI-first thinking across product marketing to enhance speed, quality, and innovation in execution
• Anticipate and respond to shifts in the regulatory landscape and AI-driven search to maintain Siteimprove’s leadership in an evolving accessibility market
• FedRAMP classification notice: This role is designated as a Standard access position with additional identity verification requirements.

Senior Principal Product Marketing Manager

Customer Success Manager

• Serve as the primary relationship owner for Siteimprove’s most strategic and high-value customers
• Build and maintain trusted advisor relationships with executive stakeholders, aligning solutions to customer business priorities
• Develop and execute account strategies that drive long-term retention, expansion, and customer value
• Own gross and net retention performance across an enterprise portfolio
• Identify, shape, and execute expansion opportunities aligned to customer goals and business outcomes
• Lead Executive Business Reviews (EBRs) that clearly communicate value, progress against KPIs, and future opportunities
• Navigate high-risk and high-impact situations, including escalations, renewals, and churn mitigation
• Guide customers through organizational change, digital transformation, and evolving priorities
• Partner cross-functionally to ensure alignment and successful outcomes across complex customer environments
• Define and drive best practices for managing strategic accounts within Customer Success
• Act as a mentor, thought leader, and escalation point for Senior Customer Success Executives and the broader team
• Lead or contribute to initiatives that improve customer engagement models, processes, and retention strategies
• Partner with Product, Marketing, and Sales to bring forward customer insights and influence roadmap direction
• Identify trends across customer segments and industries to inform broader strategy
• Support strategic opportunities in partnership with GTM teams to drive alignment, value realization, and growth

Principal Customer Success Executive

Architect

• Develop and maintain the enterprise architecture framework, principles, and standards.
• Ensure alignment of IT architecture with Siteimprove’s business goals and compliance requirements.
• Establish governance processes for technology adoption and lifecycle management.
• Apply architectural standards consistently across the application lifecycle.
• Collaborate with business and IT stakeholders to design end-to-end solutions that meet functional and non-functional requirements.
• Oversee integration of applications, data, and infrastructure across hybrid environments (cloud and on-premises).
• Define and maintain technology roadmaps for applications, platforms, and infrastructure.
• Evaluate emerging technologies and recommend adoption strategies to improve efficiency and security.
• Enable safe adoption of Data and AI capabilities, applying privacy and AI governance principles.
• Partner with Information Security to ensure architecture meets regulatory and security standards (e.g., GDPR, FedRAMP, ISO 27001).
• Embed security-by-design principles into all architectural decisions.
• Champion Zero Trust Architecture across the organization.
• Act as a trusted advisor to senior leadership on technology strategy.
• Mentor and support technical leads to ensure adherence to architectural standards.
• Prepare and support M&A activities, including technology due diligence and integration planning.

Senior Technology Architect

Artificial Intelligence

• Assist with defining and executing the organization’s AI adoption roadmap, aligning with business objectives.
• Lead development of AI agents, workflows, and prompt engineering to automate and optimize processes.
• Establish governance for responsible AI use, ensuring compliance, security, and ethical standards.
• Evaluate emerging AI technologies (Copilot, Azure AI, AI Foundry) and integrate them into enterprise solutions as agreed.
• Lead in establishing a Centre of Excellence. Promote best practices, reusable components, and knowledge sharing.
• Support teams by leading discovery workshops, requirements gathering, and solution design sessions.
• Create reusable AI components and frameworks to accelerate delivery across teams.
• Design, develop, and implement end-to-end solutions using Power Apps, Power Automate, Power BI, and Dataverse.
• Manage and enhance governance tools like the CoE Toolkit.
• Integrate Power Platform with Microsoft 365, Salesforce, NetSuite, GTM systems, and other business tools.
• Develop a community to support AI adoption across the business to enable knowledge sharing and effective delivery.
• Partner with business units to identify opportunities for AI-driven transformation.
• Support UAT, deployment, training, and post-go-live troubleshooting for AI and Power Platform solutions.
• Document AI architecture, workflows, security roles, and governance models.
• Ensure all solutions meet accessibility, security, and compliance standards.

AI Lead – Power Platform

• Own the full sales cycle for services-led engagements, from discovery and scoping through proposal and close
• Position and sell professional services, consulting, and program-based solutions that complement Siteimprove’s platform
• Build strong, trust-based relationships with stakeholders across marketing, digital, IT, accessibility, and executive leadership
• Lead deep discovery and needs analysis, translating business challenges into tailored services solutions and statements of work (SOWs)
• Partner closely with Services, Sales Engineering, Value Consulting, and Customer Success to design and deliver high-impact engagements
• Develop and execute strategic territory and account plans focused on expanding services penetration and account value
• Accurately forecast services pipeline and manage opportunities within Salesforce
• Navigate procurement, legal, and contracting processes, including services agreements and SOWs
• Represent Siteimprove at industry events, workshops, and customer engagements
• Bring a learning mindset—actively participate in development, training, and knowledge sharing
• Travel may be required; a valid passport is required