Siteimprove

Compliance

• Responding to requests from customers for information on our security measures
• Reviewing security clauses in customer and vendor contracts
• Supporting the business with customer engagements, including attending customer calls and supporting our sales teams
• Maintaining security customer question and answer database
• Coordinating responses to customers (monthly/quarterly updates) as required by contract
• Producing and maintaining customer security reference materials
• Completing vendor security reviews
• Coordinating audit responses and evidence with key stakeholders
• Providing, reviewing and enhancing security training and awareness programmes
• Maintaining elements of Siteimprove’s information security management system (ISMS), including customer friendly security overviews
• Supporting maintaining and obtaining of certifications such as ISO 27001, FedRAMP etc.
• Producing internal security reports including gathering key statistics
• Performing other related duties as assigned

Governance, Risk and Compliance Analyst

Implementation Specialist

• Own and manage multiple customer implementations from kickoff through go-live
• Translate customer goals into effective platform configurations aligned to best practices
• Configure, test, and validate solutions to ensure accuracy and quality of delivery
• Partner with Sales and Customer Success to ensure a smooth handoff and consistent customer experience
• Guide customers on setup decisions, workflows, and adoption best practices
• Proactively manage timelines, identify risks, and resolve issues with minimal oversight
• Communicate clearly and consistently with customer stakeholders throughout the implementation lifecycle
• Contribute to documentation, templates, and playbooks to improve team efficiency and scalability
• Share structured customer feedback with Product and internal teams

Product Manager

• Own the Analytics pillar strategy and roadmap spanning web analytics, digital experience analytics, marketing analytics, and app (product) analytics within Siteimprove’s agentic content intelligence platform.
• Define Siteimprove’s differentiated analytics position: who we serve best, what jobs we do better than incumbents, and how we win in a crowded market.
• Drive a unified, simple UX that consolidates insights across analytics disciplines, with consistent entities, navigation, and workflows that reduce fragmentation and improve adoption.
• Establish an ecosystem integration strategy across key partner categories (tag management, BI, CDP/CRM, ad platforms, experimentation, consent/privacy, data warehouses) including build vs buy vs partner recommendations.
• Build proactive insight systems: anomaly detection, opportunity surfacing, segmentation, attribution-informed signals, and “next best actions” that guide teams to outcomes.
• Ensure Analytics actively powers other pillars by providing actionable signals and segmentation that improve Search and Accessibility prioritization, measurement, and executive reporting.
• Partner with Engineering and Data Science to define data pipelines, identity/consent approaches (as applicable), event and content schemas, governance controls, and reliability SLAs.
• Define and operate a metrics and quality program: instrumentation, adoption funnels, data completeness, latency, accuracy, and customer outcome measurement.
• Lead cross-functional execution from discovery through launch, ensuring high-quality delivery, clear stakeholder alignment, and pragmatic tradeoffs for time-to-market.
• Represent the Analytics pillar internally and externally through customer briefings, roadmap narratives, executive updates, and enablement for Sales and Customer Success.

Principal Product Manager, Analytics

Solutions Engineer

• Present Siteimprove’s Platform to marketing leaders and technical teams
• Communicate the value of Siteimprove throughout the sales cycle
• Maintain a deep understanding of industry technologies
• Collaborate with Product Management and Marketing

Principal Solutions Consultant, German Speaking

• Lead product strategy & outcomes
• Own the product strategy for your domain: vision → bets → roadmap → results.
• Define and drive metrics (e.g., activation, retention, remediation throughput, issue recurrence, compliance readiness, customer retention influence).
• Make smart tradeoffs across customer value, time-to-impact, technical feasibility, and go-to-market leverage.
• Run continuous discovery with customers and users (accessibility leaders, developers, marketers, compliance teams).
• Use qualitative + quantitative insights to identify the highest-leverage problems.
• Write crisp problem definitions, success metrics, and decision docs; socialize them early and often.
• Partner tightly with Design and Engineering in a true “trio” model.
• Break big bets into shippable increments; deliver value continuously.
• Ensure solutions are usable, accessible, secure, and enterprise-ready.
• Align with GTM (Sales, CS, Marketing), Support, and Enablement to ensure successful launches and adoption.
• Build clear product narratives: positioning, value props, packaging implications, and customer-facing messaging.
• Influence executive and stakeholder decisions with data, clarity, and strong product judgment.
• Coach PMs and cross-functional peers on product craft: discovery habits, strategy clarity, writing, prioritization, and decision-making.
• Establish reusable frameworks, templates, and operating cadence for your domain (PRDs, opportunity canvases, experiment plans, launch checklists).

Principal Product Manager, Accessibility

• Lead product strategy & outcomes
• Own the product strategy for your domain: vision → bets → roadmap → results.
• Define and drive metrics (e.g., activation, retention, remediation throughput, issue recurrence, compliance readiness, customer retention influence).
• Make smart tradeoffs across customer value, time-to-impact, technical feasibility, and go-to-market leverage.
• Run continuous discovery with customers and users (accessibility leaders, developers, marketers, compliance teams).
• Use qualitative + quantitative insights to identify the highest-leverage problems.
• Partner tightly with Design and Engineering in a true “trio” model.
• Break big bets into shippable increments; deliver value continuously.
• Align with GTM (Sales, CS, Marketing), Support, and Enablement to ensure successful launches and adoption.
• Coach PMs and cross-functional peers on product craft: discovery habits, strategy clarity, writing, prioritization, and decision-making.

• Lead product strategy & outcomes
• Own the product strategy for your domain: vision → bets → roadmap → results.
• Define and drive metrics (e.g., activation, retention, remediation throughput, issue recurrence, compliance readiness, customer retention influence).
• Make smart tradeoffs across customer value, time-to-impact, technical feasibility, and go-to-market leverage.
• Run continuous discovery with customers and users (accessibility leaders, developers, marketers, compliance teams).
• Use qualitative + quantitative insights to identify the highest-leverage problems.
• Write crisp problem definitions, success metrics, and decision docs; socialize them early and often.
• Partner tightly with Design and Engineering.
• Break big bets into shippable increments; deliver value continuously.
• Ensure solutions are usable, accessible, secure, and enterprise-ready.
• Align with GTM (Sales, CS, Marketing), Support, and Enablement to ensure successful launches and adoption.
• Influence executive and stakeholder decisions with data, clarity, and strong product judgment.
• Coach PMs and cross-functional peers on product craft.

Analyst

• Serve as a trusted advisor and primary point of contact to account teams throughout the Q2C (Quote‑to‑Cash) process.
• Generate accurate, compliant, and high‑quality sales quotations aligned with internal policies and commercial guidelines.
• Ensure contract compliance across new business, renewals, upsells, and cross‑sell opportunities.
• Apply strong commercial judgment to assess deal risks, anticipate issues, and proactively drive solutions.
• Partner with Legal, Finance, Information Security, and Operations to address customer inquiries and support complex or strategic deal structures.
• Contribute to pricing and packaging discussions, providing insights that support competitive positioning and commercial strategy.
• Lead and implement process improvements to increase efficiency, scalability, and accuracy throughout the deal lifecycle.
• Deliver training and sales enablement on pricing, packaging, deal structures, policies, and tools.
• Lead end‑to‑end management of multiple RFP submissions, balancing timelines, quality, and internal governance.
• Analyze tender documents, identifying key requirements and coordinating internal stakeholders accordingly.
• Manage cross‑functional contributors to ensure timely, compliant, and compelling RFP responses.
• Develop, maintain, and enhance the RFP/proposal content library and standardized response materials (e.g., RFP.io).
• Research and leverage previous proposals to create high‑quality responses that align with customer requirements.
• Ensure all proposal materials are accurately archived within content management systems.
• Handle portal-based documentation uploads and submissions when required.
• Conduct post‑bid win/loss reviews to identify opportunities for process, product, and strategic improvements.
• Manage and maintain Deal Desk tools and resources, including pricing handbooks, proposal libraries, and RFP systems.
• Ensure all tools and documentation remain accurate, current, and aligned with internal policies.
• Assist in system and tool enhancement initiatives, including testing, documentation, rollout, and user adoption activities.
• Support cross‑functional projects focused on improving processes, systems, and commercial operations.
• Act as a key coordination point between Sales, Product, Marketing, Legal, Finance, and Security teams.
• Influence internal partners to ensure alignment on deal strategy, proposal messaging, pricing considerations, and governance compliance.
• Collaborate on proposal strategies that enhance customer outcomes and improve the sales cycle.

Senior Deal Desk Analyst

Business Operations

• The Business Operations Analyst plays a critical role in driving data-informed decision-making across Commercial Operations and the broader organization.
• Responsible for transforming complex, multi-source data into actionable insights that improve go-to-market performance, customer retention, operational efficiency, and compensation accuracy.
• Manage and optimize data flows across systems including Salesforce.com, Totango, Pendo, and Zuora.
• Contribute to getting data into and out of the company’s data warehouse and translate it into scalable Power BI reporting solutions.
• Lead process automation initiatives particularly around Sales & CS compensation operations, compensation data validation, and performance tracking ensuring accuracy, transparency, and operational efficiency.
• Act as a trusted advisor, delivering insights and building systems that enable smarter, faster business decisions.

Business Operations Analyst

Program Manager

• Translate customer experience strategy into clearly defined, executable programs that support adoption, retention, and long-term customer success
• Establish program charters with clear goals, scope, milestones, ownership, success metrics, and dependencies
• Lead end to end execution of cross-functional CX programs, serving as the primary point of accountability for planning, vendor selection, coordination, decision-making, and communication across Customer Success, Product, Marketing, Sales, and Operations
• Identify risks, dependencies, and gaps early; proactively surface trade-offs and recommend solutions to keep programs on track
• Partner with Customer Success Operations, RevOps, and Analytics to define and track KPIs tied to adoption, retention, expansion, and customer health, ensuring data quality, consistency, and executive trust in reporting, including improving data hygiene and workflows
• Own the operational execution of CX programs within core systems (Salesforce, CX platforms), partnering with RevOps to ensure accurate tracking, campaign execution, and stakeholder communication
• Continuously improve CX program frameworks, processes, and operating cadence to increase efficiency, accountability, and impact
• Own and manage Customer Success-led pipeline and expansion programs, including scalable plays and enablement assets that enable Customer Success Managers to consistently identify opportunities
• Performs other related duties as assigned.

CX Program Manager

Learning and Development

• Lead end-to-end development of online learning experiences (needs analysis through evaluation), ensuring alignment to business goals and learner performance outcomes.
• Apply design thinking practices (empathize, define, ideate, prototype, test) to create learner-centered solutions that improve adoption, proficiency, and behavior change.
• Translate complex concepts into clear, engaging instruction using effective information architecture, storytelling, scenario design, and assessment strategy.
• Design for application by building practice-forward learning (workflows, simulations, scenarios, guided exercises, challenge-based tasks) that supports on-the-job transfer.
• Partner with SMEs and stakeholders to define learning objectives, success criteria, and measurement plans (knowledge checks, skill demonstrations, and outcomes).
• Contribute to adaptive learning experiences (e.g., branching pathways, recommendations, modular progression) to personalize instruction and reduce time-to-proficiency.
• Use learner and business insights (completion data, feedback, support trends, etc.) to continuously iterate and improve learning effectiveness.
• Embrace AI tools responsibly to improve efficiency and quality in tasks such as prototyping, drafting, editing, accessibility checks, media scripting, and localization, and assess the output for accuracy, brand consistency, and more.
• Help develop internal guidelines and repeatable workflows for AI-assisted design and content creation.
• Develop high-end e-learning and multimedia assets, including interactive modules, video-based learning, microlearning, and digital job aids.
• Build, test, and publish courses in the LMS; manage basic course structure, quizzes, completion rules, and basic reporting.
• Actively participate in multiple simultaneous projects using basic-to-intermediate project management practices (timelines, risk identification, status reporting, and stakeholder coordination).

Instructional Designer – Contract

General Counsel

• Reporting directly to the General Counsel, a substantial part of this role is working with Data Privacy matters together with the Senior Privacy Counsel. You will be responsible for keeping both Siteimprove, our Partners, and our services compliant with global privacy laws and handling various customer requests and DPA negotiations. In this role, you will also work closely with our GTM teams to expand our customer base by negotiating various commercial contracts and public tenders.
• Serve as a primary legal authority on global data privacy matters, partnering closely with the Senior Privacy Counsel to interpret, apply, and operationalize global regulatory requirements (GDPR, CCPA, and emerging frameworks).
• Lead end to end management of complex DPA negotiations, high risk customer escalations, and cross border data transfer strategies.
• Shape and maintain Siteimprove’s privacy governance model, ensuring scalable processes and compliance frameworks across global operations.
• Independently lead and negotiate complex, high value commercial agreements, enterprise SaaS contracts, partner frameworks, procurement agreements, and public tenders.
• Act as a strategic business partner to GTM leadership, advising on deal structure, risk allocation, and commercial opportunities to support growth targets.
• Develop contracting playbooks, risk guidelines, and negotiation strategies to enable more efficient and consistent commercial outcomes.
• Lead cross departmental legal and compliance initiatives involving Finance, Customer Support, Marketing, IT, Product, and Security.
• Assess legal and operational risks across functions and design practical, business aligned solutions to mitigate them.
• Drive legal enablement efforts, including training, policy development, and process optimization initiatives that improve organizational maturity.
• Oversee aspects of corporate governance and global compliance programs related to privacy, security, and regulatory requirements.
• Support M&A activities by conducting due diligence, evaluating risk, and contributing to integration planning.

Governance, Risk and Compliance Analyst

Implementation Specialist

Implementation Specialist

Principal Product Manager, Analytics

Principal Solutions Consultant, German Speaking

Principal Product Manager, Accessibility

Principal Product Manager, Accessibility

Principal Product Manager, Accessibility

Principal Product Manager, Accessibility

Senior Deal Desk Analyst

Business Operations Analyst

CX Program Manager

Instructional Designer – Contract

Corporate Counsel, Data Privacy