Siteimprove

Customer Support Engineer

Siteimprove

full-time

Posted on:

Location Type: Hybrid

Location: Copenhagen • Denmark

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Job Level

Junior

About the role

  • Managing tickets in line with Siteimprove’s Service Level Agreement and with the quality that provides high customer satisfaction
  • Problem-solving issues with the product interface and reporting capabilities
  • Providing customer support through email and chat
  • Escalating to Level 2 support and/or the Development team
  • Creating product troubleshooting guides to assist customers and fellow teammates
  • Maintaining practitioner-level knowledge of product features, advantages, benefits, and selling points for effective communication
  • Collaborating with teammates and other departments to ensure a great customer experience and technical setup for every user
  • Being an advocate for the customer to other departments to ensure customer needs are met
  • Providing recommendations and best practices for emerging opportunities that assist in achieving Siteimprove organizational goals
  • Attending meetings and other company functions as necessary
  • Perform other duties as assigned

Requirements

  • Bachelor’s degree in computer and information sciences, communications, or related field, or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
  • Understand the concept of Content Management Systems and HTML, CSS, and JavaScript
  • Highly motivated, self-starter, able to thrive in fast-paced environments
  • Strong collaboration and teambuilding skills
  • Minimum 1+ year of experience in technical support regarding web-oriented services, website management, or customer service function
  • Excellent written & verbal communication skills in English
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLCSSJavaScriptContent Management Systemstechnical supportweb-oriented serviceswebsite management
Soft Skills
problem-solvingcustomer supportcollaborationteambuildingcommunicationself-starterhighly motivated
Certifications
Bachelor’s degree in computer and information sciencesBachelor’s degree in communications