Sinch

Customer Success Manager

• Cultivate strong, trusted relationships within the assigned account base, acting as the primary point of contact for commercial and success-related matters
• Collaborate with Account Executives (AEs) to develop and maintain a strategic account plan aligned with customer objectives, with quarterly revisions
• Own the target quota for the assigned customer portfolio. Proactively work with AEs for expansion opportunities, including cross-sell of new products, expansion into new use cases/departments/geographies, plan and pricing reviews, and win-backs/reactivations
• Lead commercial conversations and negotiations for upsells, renewals, and plan changes, working with CS + Sales Leadership where needed for larger or more complex deals
• Monitor customer satisfaction via business reviews, adoption, and CSAT/NPS scores to prevent or mitigate churn risk
• Actively retain and renew customers, securing commercial renewal terms and ensuring a positive experience throughout the lifecycle
• Maintain and protect baseline GP across the portfolio, adjusting commercial levers as needed based on customer interactions and proactively resolving margin erosion
• Work with Account Executives on stakeholder mapping to support deeper departmental penetration within strategic accounts
• Lead Executive Business Reviews (EBRs) at least annually for top strategic accounts, and Quarterly Business Reviews (QBRs), to uncover upsell, cross-sell, and retention opportunities
• Gather customer feedback and facilitate timely issue resolution, liaising with Support, Billing, and TAM functions as required

Customer Success Manager III

Account Manager

• Take full, end-to-end ownership of the Contact Pro sales cycle
• Drive the Contact Pro sale while collaborating seamlessly with Sinch sales colleagues
• Lead client discovery and build strong relationships with key decision-makers
• Act as the primary commercial relationship owner for regional partners
• Drive joint go-to-market activities and co-sell alongside partner sales reps
• Build and maintain a healthy pipeline of Contact Pro opportunities

Senior Account Manager – Contact Pro

Analyst

• The Implementation Analyst is responsible for end-to-end onboarding, compliance vetting, and activation of SMS messaging services for customers across Sinch brands
• Validate submitted business information, use cases, campaign details, and supporting documentation
• Ensure all customer applications for 10DLC and Toll-Free messaging meet carrier, regulatory, and internal compliance requirements prior to activation
• Conduct enhanced vetting requests when additional validation is required
• Open and manage technical support tickets for provisioning, number activation, import issues, and messaging failures
• Monitor and enforce adherence to SMS messaging policies and carrier regulations
• Respond to internal and external requests via designated operational Slack channel

Implementation Analyst I

Onboarding Specialist

• Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.
• Own and manage customer relationships from the point of sale through successful implementation.
• Take ownership of the onboarding process: Clearly communicate account setup requirements and expectations with customers.
• Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
• Record customer implementation needs, requests, and questions.
• Develop a deep understanding of customers' business and operational objectives.
• Act as central point of contact for the customer and as a customer advocate internally throughout the onboard process.
• Collaborate with the sales, operations, product and engineering teams.
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
• Assist in developing measurements to help understand the impact of successful implementation.
• Create initiatives that help to drive successful product implementation.
• Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
• Successfully transfer your customer relationships to a customer success manager after onboarding.

Customer Onboarding Manager

Marketing

• Own marketing strategy across Mailjet and Sinch Engage, with accountability for growth across all GTM motions including self-serve, sales-assisted or sales-led, as well as via our ecosystem partners & integrations
• Build clear growth plans that connect positioning, demand generation, lifecycle, product adoption, customer expansion, and revenue impact
• Partner with Product, Engineering, Sales, Customer Success, regional marketing, Analytics, and Marketing Operations to turn growth priorities into executable plans
• Identify and scale reusable playbooks across lifecycle marketing, performance marketing, website infrastructure, launch motions, customer expansion, and cross-sell
• Strengthen positioning and messaging for multiple audiences, including marketers, business users, developers, SMBs, and enterprise buyers
• Partner with Product and Engineering to improve onboarding, activation, in-product engagement, upgrade journeys, feature adoption, packaging, and monetization
• Support regional marketing and sales teams with the programs, assets, and strategic guidance needed to create pipeline and accelerate opportunity creation
• Lead and develop the marketing leads and contributors supporting the application businesses, raising the bar for strategy, execution, commercial discipline, and AI-enabled ways of working

VP of Applications Marketing

• As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers.
• You’ll lead the charge in long-term success planning, aligning product capabilities with business outcomes to drive adoption, deliver value, and ensure sustained retention and growth.
• With a deep understanding of customer goals and a data-driven approach, you’ll proactively manage account health and uncover opportunities that directly influence renewal and expansion strategies.
• In this role, you’ll own executive-level relationships, lead strategic business reviews and roadmap discussions, and navigate multi-stakeholder environments to maintain alignment and momentum.
• You’ll collaborate cross-functionally with Sales, Product, Marketing, Implementation, and Support to deliver a seamless, high-impact customer experience, while continuously surfacing customer insights that shape internal priorities and improvements.

Customer Success Manager – III

• As a Customer Success Manager II, you will take ownership of a portfolio of customers with increasing complexity and strategic value, acting as a key partner in their long-term success.
• Through proactive engagement, strategic planning, and a deep understanding of customer goals, you’ll drive product adoption, enable value realization, and foster strong, trust-based relationships that support retention and growth.
• In this role, you’ll collaborate cross-functionally with Sales, Product, Support, and Implementation teams to deliver a seamless and outcomes-focused customer experience.
• You’ll guide customers through best messaging practices and tailored use cases, lead onboarding transitions and business reviews, and maintain strategic success plans that align our solutions with their evolving needs.
• You’ll also play a critical role in identifying and mitigating churn risks, surfacing customer feedback to influence internal strategy, and supporting expansion opportunities through thoughtful, consultative engagement.

Full-stack Engineer

• Build reliable systems - develop graphical user interfaces for portals, using React, TypeScript, and GraphQL.
• Build high-quality solutions that are maintainable over the long term.
• Operate in the cloud - deploy and maintain services in AWS, using Docker and Kubernetes.
• Participate in code reviews, lead technical discussions, and mentor peers to help continuously improve our engineering standards.
• Drive features from the initial whiteboard sketch through to deployment, monitoring, and iteration.

Senior Full-Stack Developer

Backend Engineer

• Collaborate closely with Developers, Product Managers and Tech Leads to translate product needs into effective, high-quality technical solutions.
• Build and maintain clean, efficient, and scalable code that enhances system performance and user experience.
• Own your work end-to-end - proactively identify and resolve issues and take responsibility for monitoring and maintaining your software in production.
• Participate actively in code reviews and share your knowledge to help elevate team standards.
• Take initiative to lead projects or features, driving them from early concept through to successful delivery.

Senior Backend Developer

• Work with external suppliers to interpret messaging protocols.
• Work with internal teams to integrate and support applications.
• Build, configure, and deploy applications using existing processes.
• Contribute new ideas and concepts to the team.

Senior Software Engineer

Recruitment

• Lead end-to-end recruiting for complex roles with a focus on quality, efficiency, and candidate experience
• Develop and execute sourcing strategies aligned to business needs and talent markets
• Partner with hiring managers on structured interviews, candidate assessment, and decision-making
• Collaborate with HRBPs, Compensation, and TA peers to ensure alignment on leveling and process
• Use recruiting data to inform decisions and improve hiring outcomes
• Advocate for inclusive hiring practices and equitable candidate experiences

Talent Acquisition Partner III

Product Marketing

• Translate the overall product strategy and roadmap into a clear value proposition, articulating the unique benefits and advantages of Sinch's solutions by both product area and customer segment.
• Work closely with product management to align marketing strategies with the evolving product landscape, ensuring a cohesive narrative that resonates with target audiences.
• Lead the global revenue enablement strategy, ensuring all customer-facing teams are equipped with the messaging, content, tools, and training needed to accelerate revenue growth.
• Design and implement comprehensive onboarding and continuous learning programs tailored to different GTM roles and market segments.
• Partner cross-functionally with sales leadership and operations to define metrics for enablement success, tracking improvements in sales velocity, win rates, time-to-productivity, and overall GTM effectiveness.
• Drive the development and communication of compelling, customer-centric positioning and messaging strategies tailored to the unique needs of our diverse routes to market.
• Collaborate closely with technical teams to translate complex product features into clear, customer-centric benefits for each segment.
• Lead the development and execution of comprehensive go-to-market plans, ensuring consistency across communication channels.
• Collaborate with cross-functional teams to create and implement marketing campaigns that resonate with target audiences across various touchpoints and segments.
• Embrace an AI-first mindset to figure out how to scale our product marketing efforts more effectively.
• Conduct market research to identify industry trends, customer needs, and competitive landscapes across all CPaaS segments.
• Regularly analyze key performance indicators to measure the effectiveness of marketing campaigns and adjust strategies accordingly.
• Work closely with product management, sales, and other cross-functional teams to ensure alignment between product development, marketing strategies, and revenue goals.
• Interact with industry analysts from organizations such as Gartner, IDC, Forrester, and others, ensuring Sinch is positively positioned within industry reports and evaluations.
• Represent Sinch at leading industry events, conferences, and tradeshows showcasing our products and thought leadership.

SVP, Product Marketing – Enablement

Performance Marketing

• Own end-to-end digital performance across paid media, website conversion, analytics, and funnels.
• Manage all digital ad accounts and implement measurement frameworks.
• Maintain dashboards and scorecards, delivering actionable insights for sustainable growth.
• Own GA4 implementation and Manage Google Tag Manager (GTM).
• Conduct recurring Search Console deep dives, evaluate queries, impressions, CTR trends.
• Build and maintain advanced pivot tables for ad and funnel performance evaluation.
• Produce recurring Website Conversion Reports and Performance & CVR insights.
• Deliver scorecard updates Weekly (WoW), Monthly (MoM), and Quarterly (QoQ).
• Fully own, pace, manage, and optimize all Google Ads and Meta Ads accounts.
• Evaluate and optimize inbound funnels including channel-to-lead-to-opportunity flow.

Performance Marketing Manager

Affiliate Manager

• Lead the design, implementation, and continuous improvement of compensation programs, including base salary, incentive plans and bonuses.
• Partner with HR leadership and business stakeholders to align compensation programs with organizational goals.
• Conduct advanced market pricing, benchmarking, and competitive analysis using survey data and internal insights.
• Maintain and enhance job architecture, leveling frameworks, and salary structures.
• Perform complex analyses such as pay equity, internal parity, and cost modeling to support decision-making.
• Develop dashboards, reports, training and presentations to communicate compensation insights to leadership.
• Support annual compensation cycles (merit and bonus planning).
• Ensure compliance with all applicable compensation regulations and support audits, reporting, and policy documentation.
• Serve as a trusted advisor to HRBPs and business leaders, providing guidance on offers, promotions, and complex compensation scenarios.

Senior Compensation Partner

• Oversee daily operations for PSAP Representatives, Data Collection Specialists, and GIS Specialist.
• Lead, coach, and develop the 9-1-1 PSAP Team to ensure high performance and operational excellence.
• Manage team priorities and workflows to meet short- and long-term objectives related to:
• Data collection
• Shapefile management
• NRF/ALI discrepancy referrals
• 9-1-1 ticket queue KPIs
• VoIP deployment activities
• Respond promptly to internal and external requests for information and support.
• Maintain accurate records and documentation related to PSAP data collection activities.
• Establish measurable team goals and drive consistent achievement of performance targets.
• Monitor, analyze, and report on KPIs while identifying opportunities for process improvement and operational efficiency.
• Serve as an escalation point for complex issues and provide guidance and support to team members.
• Develop, maintain, and improve operational processes and documentation.
• Collaborate with Emergency Services Operations, Network Planning, and Project Management teams to support deployment of 9-1-1 solutions.