Sinch

Recruitment

• Lead end-to-end recruiting for complex roles with a focus on quality, efficiency, and candidate experience
• Develop and execute sourcing strategies aligned to business needs and talent markets
• Partner with hiring managers on structured interviews, candidate assessment, and decision-making
• Collaborate with HRBPs, Compensation, and TA peers to ensure alignment on leveling and process
• Use recruiting data to inform decisions and improve hiring outcomes
• Advocate for inclusive hiring practices and equitable candidate experiences

Talent Acquisition Partner III

Product Marketing

• Translate the overall product strategy and roadmap into a clear value proposition, articulating the unique benefits and advantages of Sinch's solutions by both product area and customer segment.
• Work closely with product management to align marketing strategies with the evolving product landscape, ensuring a cohesive narrative that resonates with target audiences.
• Lead the global revenue enablement strategy, ensuring all customer-facing teams are equipped with the messaging, content, tools, and training needed to accelerate revenue growth.
• Design and implement comprehensive onboarding and continuous learning programs tailored to different GTM roles and market segments.
• Partner cross-functionally with sales leadership and operations to define metrics for enablement success, tracking improvements in sales velocity, win rates, time-to-productivity, and overall GTM effectiveness.
• Drive the development and communication of compelling, customer-centric positioning and messaging strategies tailored to the unique needs of our diverse routes to market.
• Collaborate closely with technical teams to translate complex product features into clear, customer-centric benefits for each segment.
• Lead the development and execution of comprehensive go-to-market plans, ensuring consistency across communication channels.
• Collaborate with cross-functional teams to create and implement marketing campaigns that resonate with target audiences across various touchpoints and segments.
• Embrace an AI-first mindset to figure out how to scale our product marketing efforts more effectively.
• Conduct market research to identify industry trends, customer needs, and competitive landscapes across all CPaaS segments.
• Regularly analyze key performance indicators to measure the effectiveness of marketing campaigns and adjust strategies accordingly.
• Work closely with product management, sales, and other cross-functional teams to ensure alignment between product development, marketing strategies, and revenue goals.
• Interact with industry analysts from organizations such as Gartner, IDC, Forrester, and others, ensuring Sinch is positively positioned within industry reports and evaluations.
• Represent Sinch at leading industry events, conferences, and tradeshows showcasing our products and thought leadership.

SVP, Product Marketing – Enablement

Performance Marketing

• Own end-to-end digital performance across paid media, website conversion, analytics, and funnels.
• Manage all digital ad accounts and implement measurement frameworks.
• Maintain dashboards and scorecards, delivering actionable insights for sustainable growth.
• Own GA4 implementation and Manage Google Tag Manager (GTM).
• Conduct recurring Search Console deep dives, evaluate queries, impressions, CTR trends.
• Build and maintain advanced pivot tables for ad and funnel performance evaluation.
• Produce recurring Website Conversion Reports and Performance & CVR insights.
• Deliver scorecard updates Weekly (WoW), Monthly (MoM), and Quarterly (QoQ).
• Fully own, pace, manage, and optimize all Google Ads and Meta Ads accounts.
• Evaluate and optimize inbound funnels including channel-to-lead-to-opportunity flow.

Performance Marketing Manager

Affiliate Manager

• Lead the design, implementation, and continuous improvement of compensation programs, including base salary, incentive plans and bonuses.
• Partner with HR leadership and business stakeholders to align compensation programs with organizational goals.
• Conduct advanced market pricing, benchmarking, and competitive analysis using survey data and internal insights.
• Maintain and enhance job architecture, leveling frameworks, and salary structures.
• Perform complex analyses such as pay equity, internal parity, and cost modeling to support decision-making.
• Develop dashboards, reports, training and presentations to communicate compensation insights to leadership.
• Support annual compensation cycles (merit and bonus planning).
• Ensure compliance with all applicable compensation regulations and support audits, reporting, and policy documentation.
• Serve as a trusted advisor to HRBPs and business leaders, providing guidance on offers, promotions, and complex compensation scenarios.

Senior Compensation Partner

• Oversee daily operations for PSAP Representatives, Data Collection Specialists, and GIS Specialist.
• Lead, coach, and develop the 9-1-1 PSAP Team to ensure high performance and operational excellence.
• Manage team priorities and workflows to meet short- and long-term objectives related to:
• Data collection
• Shapefile management
• NRF/ALI discrepancy referrals
• 9-1-1 ticket queue KPIs
• VoIP deployment activities
• Respond promptly to internal and external requests for information and support.
• Maintain accurate records and documentation related to PSAP data collection activities.
• Establish measurable team goals and drive consistent achievement of performance targets.
• Monitor, analyze, and report on KPIs while identifying opportunities for process improvement and operational efficiency.
• Serve as an escalation point for complex issues and provide guidance and support to team members.
• Develop, maintain, and improve operational processes and documentation.
• Collaborate with Emergency Services Operations, Network Planning, and Project Management teams to support deployment of 9-1-1 solutions.

Manager, 911 PSAP Team

Customer Support

• Respond to inquiries and issues via online chat, email, and phone calls
• Clarify the customer’s needs and determine the cause
• Select and explain the best solution, then follow-up
• Ensure compliance and responsible texting for customers
• Write excellent help documentation
• Escalate bugs to the technical support team
• Work on specialized projects
• Become a SimpleTexting power user

Customer Support Representative III

Product Designer

• Drive UI/UX Refinements: Take the lead on making UI/UX improvements to our existing SimpleTexting flows, collaborating closely with Product Managers and Engineers to deliver incremental enhancements.
• Design for Self-Serve Funnels: Design simple and effective UI and user flows for our new self-serve discounts feature, ensuring clear eligibility and application processes.
• Own the end-to-end journey design for self-serve cancellations, balancing business needs with a positive, customer-centric experience.
• Lead Discovery and Research: Conduct light user research and testing to inform the UX for new upsell opportunities, such as user seats and add-ons. You will design modular and scalable patterns that can be extended over time.
• Collaborate Cross-Functionally: Work as a key partner with Product, Engineering, Support, Sales, and Marketing teams, translating ideas from wireframes through to final delivery.
• Own the Design Process: Embed yourself in the team's rituals, taking a proactive approach to design rather than waiting for ad-hoc requests.

Senior Product Designer

Business Development Rep

• Own the growth, adoption, and usage of Sinch’s services within NA as part of your focus vertical.
• Shape our go-to-market strategy and positioning for our critical solution areas and communicate this in an actionable way to our global Sales & Account Management organizations.
• Develop and maintain segmentation of our customer portfolio and identify opportunities to expand into new verticals, markets, products, and/or countries. You will provide clear prioritization to ensure we focus on what has the biggest impact.
• Partner with Product and Engineering to build out product-specific and vertical-specific value propositions and identify Sinch’s competitive differentiation in key areas.
• Set a vision on how we train and scale our commercial teams within your focus area.
• Collect feedback on existing products and solutions from our global customer base (and our Sales/Account Management teams) and align with our Product teams on how to best prioritize the development of new solutions.
• Ensure our regional commercial teams have access to the relevant commercial resources to be successful.
• Represent Sinch externally as a thought leader in your field in various forums, such as customer engagements and industry events.
• This is an IC role

Senior Financial Services Business Development Manager

• Own the end-to-end activation and execution of Hero campaigns and Campaign-in-a-Box frameworks — ensuring every element ladders up to the campaign positioning and business narrative set by Brand leadership.
• Build channel activation schedules across paid, owned, and earned media, ensuring messaging consistency, creative alignment, and measurable distribution.
• Own paid channel briefs —ensuring full alignment to the campaign narrative and creative direction.
• Apply an experimentation mindset, track performance against pre-defined KPIs, and surface optimization recommendations to Brand leadership through the monthly Campaign Business Review.
• Coordinate Sinch's activation at Tier 1 industry events — connecting event presence to the relevant Hero campaign moment and ensuring messaging, creative, and content distribution are aligned before, during, and after each event.
• Develop and maintain a comprehensive understanding of the paid media landscape across Sinch's priority audiences across products.
• Build and own distribution plans across the B2B paid media landscape — including programmatic display, paid social, content syndication, and search — maximizing reach and relevance within budget.
• Build a documented audience-to-channel media framework for every campaign cycle, translating buyer research and channel data into actionable targeting strategies.
• Bring paid media insights forward to monthly campaign reviews to inform 'double down or stop' decisions across the active campaign portfolio.
• Serve as the primary campaign point of contact for regional marketing leads across APAC, EMEA, LATAM, and North America — balancing global campaign consistency with local market relevance.