Sinch

People Operations

• Build trusting relationships with leadership to translate business objectives into a tangible people strategy.
• Act as a strategic advisor to business leaders, providing coaching and counsel on all people-related matters to enhance team productivity, leadership effectiveness, and retention.
• Move between strategic work (organizational design, engagement action planning) and foundational HR tasks (complex employee relations, performance management).
• Leverage people analytics and insights for decisions on organizational structure, compensation strategy, succession planning, and business continuity.
• Design and execute programs to foster an inclusive, high-performance culture (recognition, engagement, career development).
• Partner with leaders on talent and performance management, facilitate difficult conversations, and champion learning and development.
• Interpret key people metrics related to staffing, retention, and attrition and deliver data-backed recommendations.
• Identify and lead initiatives to improve HR program efficiency and impact; work cross-functionally to solve complex organizational challenges.

People Business Partner

QA Engineer

• Partner with key stakeholders—Design, Engineering, Data, Support, Marketing, and Sales—to identify gaps and opportunities, prioritize initiatives, and deliver impactful features that drive customer value.
• Lead the strategy and roadmap for Mailgun’s QA and testing tools, defining how our platform enables customers to ensure email quality at scale.
• Serve as the subject matter expert for testing workflows, engagement analytics and rendering QA to ensure a best-in-class product experience.
• Conduct market analysis, customer research and competitive benchmarking to identify opportunities for growth and innovation in testing and deliverability intelligence.
• Prioritize and manage a product backlog focused on testing, accessibility and QA features based on business impact and technical feasibility.
• Define and communicate product requirements, user stories, epics and success metrics, tracking initiatives through to successful release.
• Collaborate with cross-functional and interdepartmental teams to develop go-to-market strategies, technical documentation and educational resources (eg, technical documentation, developer guides, integration tutorials).
• Analyze product metrics, customer feedback and market trends to refine strategy and inform roadmap decisions.
• Engage with customers and industry experts to gather insights, validate features and ensure Sinch Email’s testing and QA tools stay ahead of market needs.
• Communicate product plans to and gain stakeholder support from executives, peers and cross-functional teams.
• Engage with developers, marketers and email communities (eg, Email Geeks) and external partners to gather feedback, foster adoption and expand awareness.

Senior Product Manager, Testing and Quality Assurance

Performance Marketing

• Drive strategy and execution for increasing demand in North America for enterprise and mid-market sales teams for Sinch’s Messaging and Voice products.
• Manage the Google account spend for Messaging and Voice and optimize paid Google Ads campaigns to deliver measurable ROI.
• Develop and execute a new digital demand generation strategy that exceeds lead and pipeline targets.
• Analyze performance metrics to uncover trends, spot growth opportunities, and translate insights into action.
• Partner with Regional Marketing leaders, Sales, Product Marketing, Brand, and Marketing Ops to drive organic growth in SEO and Generative AI channels and eliminate funnel friction.
• Champion a test-and-learn mindset, continuously exploring new customer acquisition tactics.
• Report to the SVP of Marketing for North America and serve as part of the marketing leadership team.

Senior Marketing Manager, Demand Generation

Field Engineer

• Analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity
• Provide corrective actions or refer to the proper vendor or support group for immediate issue resolution
• Install and maintain in optimum working condition all equipment installed in the Sinch Central Office/Network
• Work with customers and vendors to test and accept circuits and trunk groups, both SIP and TDM
• Participate in exercises and actions related to installation, test/turn-up and acceptance of all equipment in accordance with installation specifications issued by Network Engineering, NOC and EWOs and SOPs
• Install, test/turn-up of circuits and trunk groups (DS3, T-1, Ethernet 1G and 10G)
• Install, test/turn-up of network equipment (soft-switch, DCS, routers)
• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices
• Utilize a full range of technical knowledge and skills related to the Sonus switching platform and transport network which includes equipment analysis, evaluation of performance, operational report analysis and special conditions that may affect service

Network Field Engineer I

Technical Product Manager

• Take ownership of core Enterprise IT AI capabilities: connectors, LLM services, knowledge ingestion, guardrails, governance tooling.
• Partner closely with central AI Function, Infrastructure, End-User Support, Security, Legal, Privacy, and other IT teams.
• Define, deliver, and continuously improve technical products, integrations, and operating model enabling AI at scale.
• Own product vision, roadmap, and backlog; translate business needs into PRDs, epics, and acceptance criteria.
• Balance quality, cost, and latency trade-offs for AI workloads and align backend capabilities with agent experiences.
• Scope, design, and deliver secure AI connectors for enterprise platforms and partner on performance, resiliency, disaster recovery.
• Lead document classification, taxonomy initiatives, and define ingestion, enrichment, and retention standards for enterprise knowledge.
• Establish data access rules, redaction/DLP policies, and least-privilege models to protect PII and sensitive content.
• Define LLMOps quality metrics, run A/B experiments, and establish observability (feedback loops, drift detection, hallucination monitoring).
• Partner on policy, DPIAs, data residency, logging, audit, and define incident response runbooks; coordinate with Problem/Change Management.
• Establish RACI across AI, Enterprise IT, and business units; build enablement for End-User Support and coordinate training and adoption programs.
• Own OKRs and executive reporting for EIT AI; continuously re-prioritize based on business impact, risk, and feedback.

Technical Product Manager, AI

Support Engineer

• Serve as the primary client-facing technical contact for voice service clients
• Oversee integration of voice platforms (OBD, SIP trunks, PRI, IVR flows) for enterprise clients
• Act as escalation point for complex issues in voice traffic execution
• Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions
• Coordinate with vendors for feature enablement and timely execution
• Implement and monitor tanking rules, campaign restrictions, and account-level throttling
• Provide technical training and integration support to clients and internal teams
• Manage post-implementation support and track client satisfaction
• Deliver technical feedback to product and platform teams to enable enhancements
• Ensure seamless delivery and execution of voice campaigns

Assistant Manager, Technical Support

• Lead and manage a team of professionals to achieve team goals and targets
• Provide guidance, coaching, and support to team members to enhance their skills and performance
• Coordinate and monitor team activities to ensure efficient and effective operations
• Develop and implement strategies to improve team performance and productivity
• Collaborate with other teams and departments to achieve shared goals and objectives
• Track and analyze team performance metrics and provide reports and recommendations to management
• Monitor and test application performance, identify bottlenecks and work with engineering to implement fixes
• Write and maintain custom scripts to increase system efficiency and reduce manual intervention
• Install, configure, update and maintain operating systems, application software and system management tools
• Manage database administration tasks (MySQL, MongoDB, Redis), backups and query execution
• Install, configure and manage Tomcat and Nginx webservers
• Create dashboards and monitoring views in Grafana, ELK and configure Nagios
• Troubleshoot UNIX/Linux based environments and resolve operational incidents

Deputy Manager - Technical Support

Solutions Engineer

• Design and architect robust solutions within the Salesforce platform
• Integrate Salesforce with other internal applications to streamline business processes
• Collaborate with Marketing and Sales teams to understand needs and translate them into technical requirements
• Support Marketing and Sales by designing and implementing Salesforce-based solutions
• Influence high-level leadership to advocate for and drive adoption of new solutions
• Deliver cutting-edge communication technology solutions that meet clients' needs

Solutions Architect I

Data Analyst

• Extract, clean, and analyze large datasets from Salesforce, Excel, Tableau and other platforms
• Develop interactive dashboards and visualizations in Excel, Tableau and Salesforce
• Deliver regular and ad-hoc reports to senior management and business stakeholders
• Translate complex data findings into clear business recommendations
• Identify trends, opportunities, and risks to support regional business objectives
• Partner with cross-functional teams to optimize processes and improve performance
• Act as a trusted advisor to stakeholders across the EMEA region and leverage consulting experience to manage expectations
• Gather and translate business requirements into actionable data needs, collaborating with data engineering to design models and enable reporting
• Ensure data accuracy, consistency, and compliance with company standards
• Promote data-driven decision-making and drive adoption of dashboards and reporting tools
• Maintain and optimize Tableau, Excel, Salesforce reports and dashboards
• Design and automate Excel-based models for recurring analysis
• Build advanced Tableau and Salesforce dashboards to support leadership decision-making
• Provide performance metrics, KPIs, and business health reporting for EMEA
• Support strategic initiatives by providing scenario modeling and forecasting
• Deliver documentation and training for stakeholders using analytics tools

Revenue Operations Data Analyst

Account Executive

• Drive Revenue Growth: Develop and manage a robust sales pipeline to achieve and exceed quarterly and annual revenue targets for both Sinch’s voice and messaging services.
• Strategic Prospecting: Identify and target new business opportunities within the CSP market, utilizing industry events, partner relationships, and outbound marketing tools to build a strong pipeline.
• Executive Relationship Management: Conduct high-level business conversations and cultivate relationships with key executive stakeholders (C-level, VP-level) within new and existing client accounts.
• Solution Selling: Utilize solution-selling and value-based techniques to deeply understand customer challenges and effectively articulate how Sinch’s product suite can drive their business objectives.
• Full Sales Cycle Management: Lead the entire sales process from initial contact and qualification to delivering presentations, managing complex commercial negotiations, and closing deals.
• Product Expertise: Become an expert in Sinch’s full portfolio of voice (e.g., termination, origination, TFN, E911) and messaging (e.g., A2P, 10DLC, Toll-Free) services, and clearly differentiate our value proposition in competitive bids.
• Cross-Functional Collaboration: Work closely with internal teams, including product, marketing, and legal, to ensure client success and align strategies for market expansion.

Senior Account Executive – Communications Service Provider

• Sinch is seeking a highly motivated and experienced Enterprise Email Seller to join our Growth Team in North America. Focused on expanding existing relationships within named accounts, this role is crucial for driving revenue growth by selling Sinch's email solutions to strategic enterprise clients. You will be responsible for identifying and capitalizing on upsell and cross-sell opportunities, building even stronger partnerships with key decision-makers, and ensuring maximum client retention and satisfaction. This role requires a disciplined approach to sales, utilizing a proven sales methodology such as MEDDPICC to ensure consistent, predictable results.
• Responsibilities:
• Named Account Expansion: Develop and execute strategic account plans to expand Sinch's email footprint within assigned named accounts, leveraging a structured sales methodology.
• Upsell & Cross-sell Opportunities: Identify and qualify upsell and cross-sell opportunities within existing client relationships, proactively recommending solutions that address their evolving business needs.
• Needs Analysis & Solution Development (Account-Specific): Conduct in-depth needs analysis to understand the specific business objectives of each named account and develop customized email marketing solutions that align with their strategic goals.
• Sales Presentations & Demonstrations (Tailored): Deliver highly tailored sales presentations and product demonstrations that showcase the value of Sinch's email platform within the context of the client's existing Sinch solutions.
• Proposal Development & Negotiation: Develop and present compelling proposals, negotiate pricing and terms, and close expansion deals within established guidelines, rigorously applying the chosen sales methodology.
• Relationship Management (Strategic): Build and maintain deep, strategic relationships with key decision-makers within named accounts, acting as a trusted advisor and partner.
• Sales Forecasting & Reporting (Account-Focused): Accurately forecast sales pipeline, track sales activities, and provide regular reports to management, focused on expansion opportunities within named accounts, with clear documentation of MEDDPICC milestones.
• Market Intelligence (Account-Specific): Stay up-to-date on industry trends, competitive landscape, and emerging technologies relevant to assigned named accounts.
• Collaboration: Collaborate effectively with internal teams, including sales engineering, marketing, and customer success, to ensure seamless client onboarding, ongoing support, and maximum client retention within named accounts.

Account Executive, Email Specialist

• Collaborate with customer stakeholders to comprehend their objectives, evaluate their capabilities, and offer recommendations that assist them in accelerating the achievement of their business and technology goals.
• Gain insight and knowledge of customer product implementations and advocate for the capabilities of Sinch across all product lines.
• Deliver innovative business value to the customer's enterprise by recognizing their key challenges and growth potential; when appropriate, suggest additional Sinch products and services, as well as consultative expertise required to enhance product adoption and customer success.
• Maintain proactive communication regarding technical product modifications and other pertinent updates, while collaborating closely with the product team to advance the roadmap and uncover new opportunities.
• Ensure that the customer enjoys an outstanding experience while achieving their business outcomes.
• Conduct necessary health checks and provide reporting to confirm that all SLAs are being fulfilled.
• Serve as the initial point of escalation for customers.
• Focus on nurturing key clients in the CPaaS sector throughout North Asia; manage upselling and cross-selling to enterprise customers, fostering revenue and gross profit growth, and building long-term relationships.

Enterprise Account Executive

• Handle escalated support tickets through email, chat, and occasionally phone to support SimpleTexting customers.
• Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
• Be a compliance expert – making sure our customers are responsible texters, and their data is protected when utilizing system tools.
• Take ownership of escalations from start to finish – ensuring customers receive clear, thorough updates until resolution.
• Collaborate with engineering and product teams when deeper investigation or fixes are needed.
• Partner with cross-functional teams across multiple Sinch brands to share knowledge, trends, and solutions.
• Contribute to internal knowledge base articles and troubleshooting guides, and document recurring issues and solutions to reduce future escalations.
• Assist in teaching both new and existing support specialists by sharing advanced troubleshooting steps and best practices.
• Monitor and report on trends, outages, and critical issues to leadership.
• Find creative workarounds and solutions when no immediate fix is available.

Technical Support Specialist

• Provide technical support for Atlassian products including Jira, Confluence, and Bitbucket
• Troubleshoot issues, administer configurations, and optimize workflows
• Assist internal teams to ensure effective collaboration using Atlassian tools
• Participate in a rotating on-call schedule and occasional weekend work as needed
• Enhance internal user experience and promote continuous improvement of tooling and processes
• Ensure teams utilize the full potential of Atlassian products efficiently

Technical Account Manager

• Report to the Technical Account Management Team Lead and provide dedicated technical support for top clients assigned to you.
• Manage support tickets and own the end-to-end support lifecycle for Sinch services across top customers.
• Partner closely with the Account Team to ensure exceptional service delivery and exceed customer expectations.
• Drive cross-functional collaboration to review, refine, and implement process improvements that enhance operational efficiency and service levels.
• Build and strengthen customer relationships by delivering timely, accurate, and proactive communication on technical and service matters.
• Manage and prioritize client requests, changes, and escalations to ensure swift resolution and alignment with customer goals.
• Organize and lead regular calls, reviews, and internal communications to maintain transparency and accountability across teams.
• Ensure new product launches and feature rollouts are service-ready with proper monitoring, documentation, and support processes.
• Identify and escalate risks, recurring issues, or potential gaps in service to drive continuous improvement and customer success.
• Provide customer insights and feedback to Product, Engineering, and Support teams to help shape product roadmap and service evolution.
• Champion best practices in incident management, change management, and service reporting to deliver consistent, high-quality support.

Financial Planning and Analysis

• Analyze SaaS metrics including MRR, ARR, churn rates, CAC, LTV, and expansion revenue.
• Own and improve sophisticated financial models for revenue/GP forecasting, unit economics, and scenario planning.
• Use market information and cross-functional input to enhance forecasting accuracy and provide greater insight into GP drivers.
• Participate in monthly closing, forecasting, and budgeting processes as well as providing analysis on customer pricing scenarios. Streamline profitability reporting on a per-customer basis for top customers.
• Act as a valued business partner to the Engage Product team by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization.
• Collaborate with peers to complete special projects while effectively managing multiple priorities and tight deadlines.

Financial Analyst

• Provide high-quality technical support to operators and enterprises worldwide.
• Analyze customer messaging traffic trends and patterns in production environments.
• Perform deep triage and troubleshooting of technical issues across software application and network layers.
• Support Sinch colleagues, including sales, during customer integration, onboarding, and post-deployment phases.
• Collaborate directly with customers on technical issues and work with communication technologies including rich messaging.
• Work with leading suppliers and platforms such as Google, Amazon, Microsoft, and Meta as part of support activities.
• Operate within a 24/7 follow-the-sun global support structure to address customer tickets.

Customer Support Analyst

Customer Success Manager

• Identify and pursue business opportunities by analyzing sales options and industry trends.
• Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor.
• Promote deeper product usage by creating clear, value-driven use cases.
• Track customer health metrics, proactively addressing issues to ensure satisfaction and retention.
• Provide ongoing support, insights, and recommendations to improve service adoption and profitability.
• Collect and relay customer feedback to Engineering and Product teams to inform future development.
• Accurately forecast business performance and maintain CRM data in Salesforce.
• Stay current on industry trends, competitive activity, and best practices.
• Maintain professional and technical knowledge through ongoing learning and networking.
• This role carries cross-sell and up-sell targets and is based in the U.S., reporting to the VP of Enterprise Accounts, North America.

Customer Success Manager – Mid-Market

DevOps Engineer

• Assist in shaping, scaling, and optimizing the infrastructure that underpins Mailgun services.
• Work closely with product engineering teams to drive improvements, automate workflows, and ensure systems meet high reliability standards.
• Collaborate with other teams to define and implement system requirements.
• Design, build, and maintain cloud-based microservices infrastructure.
• Automate routine operational tasks and remediation processes to improve efficiency and reliability.
• Proactively fix and resolve issues, collaborating with support teams and using monitoring tools to ensure system health.
• Ensure datastores operate efficiently and meet performance and availability goals.
• Contribute to the team's growth by mentoring junior engineers and sharing standard methodologies.
• Plan and execute strategies for scaling systems and infrastructure as needs grow.
• Solve complex distributed systems challenges and drive innovation in how email infrastructure is built and operated.

Senior Site Reliability Engineer

Full-stack Engineer

• Sinch Email powers over 250 billion emails annually and includes Mailgun, Mailjet, Email on Acid, and InboxReady.
• Mid-level Fullstack Developer role on the Mailjet App team working on backend (PHP) and frontend (React).
• Develop, maintain, and evolve applications by writing clear and sustainable code.
• Participate in code reviews, use CI/CD tools, collaborate with design and product teams, and reduce technical debt.
• Write technical documentation and create prototypes to validate feasibility of new solutions.
• Fully remote role based in France; applicants must hold French or EU/EEA citizenship or have a valid French work permit.
• Hiring process includes structured, competency-based interviews and may include data-driven assessments.

Software Developer II

SDET

• Are you ready to put your mark on one of Sweden’s most leading tech brand? We are setting up our marketing organization and are looking for our first digital designer to join our team. We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the marketing team’s role to put us into the spotlight. Are you up for the challenge?
• The essence of the role: Describe the overall responsibilities. How does a day in the week look like? What are the biggest challenges? In what way can this role make a difference? Why is this role important and what’s the impact? Where does it sit in the organization? Who will he/she cooperate with? USP?
• Self-Managed individual who can actively contribute towards End-to-End testing of web application.
• Develop and maintain test cases using Jira.
• Exposure to Agile environment.
• Experience in API testing using Postman tool.
• Strong experience in Cypress/Selenium test automation tool.
• Should be growth oriented and self-starter.
• 4-8 years of Experience in designing high efficiency tests for scalable, distributed and fault-tolerant applications.
• Demonstrate outstanding analytical skills.
• Big plus: Exposure to Mongo DB and JMeter; Experience in LoadRunner.

Senior Software Test Engineer

Sales Development Rep

• Identify opportunities in the Mexican market and foster client relationships to support Sinch's growth.
• Engage with prospects via phone and email to generate interest in Sinch communications solutions and set up meetings for the sales team.
• Understand customer needs and tailor approach to ensure maximum engagement.
• Maintain accurate activity, lead information, and pipeline development in the CRM.
• Collaborate with sales and marketing to optimize outreach strategy and messaging.
• Meet or exceed monthly and quarterly lead generation targets.

Sales Development Representative

• Sinch is looking for a net-new logo hunter with deep experience selling enterprise voice infrastructure and engagement solutions. If you’ve successfully sold Infobip Voice, Twilio, Bandwidth, Peerless, Voxbone, or similar voice platforms—and can speak the language of call quality, scalability, and enterprise telephony strategy—this is your next big opportunity.
• We work with the world’s largest brands and offer industry-best voice reliability, reach, and performance. This role is ideal for a proactive, strategic, and technically fluent seller who thrives in complex enterprise sales cycles and is hungry to win.
• Own a net-new enterprise sales quota for Sinch’s voice solutions in North America
• Prospect and engage target accounts with a focus on high-growth and Fortune 1000 B2C brands
• Identify pain points across voice infrastructure, quality, and compliance and position Sinch’s solutions to solve them
• Lead the sales cycle from discovery to negotiation, legal, and contract signature
• Map out buying committees across IT, Network Engineering, Product, and Compliance
• Articulate the technical and commercial value of Sinch Voice through call quality, global scale, and cost efficiency
• Partner cross-functionally with solution engineering, product, marketing, and legal to close business
• Use Salesforce and MEDDPICC to maintain pipeline accuracy and forecast with confidence

Enterprise Account Executive - New Logo Voice

• Join our dynamic team at Sinch as an Account Executive for Enterprise Accounts, where your main mission will be to drive growth by acquiring and nurturing high-value clients!
• In this engaging role, you’ll leverage your sales acumen and interpersonal skills to build strong relationships with key stakeholders in some of the world's most exciting enterprises.
• You will be responsible for understanding their unique needs, crafting tailored solutions, and showcasing how Sinch can elevate their business communications.
• You'll be engaging with prospects through targeted outreach, impactful presentations, and persuasive conversations, all while collaborating closely with our Customer Success teams to ensure smooth onboarding and continuous satisfaction.
• If you're passionate about making a real difference in the realm of business messaging and enterprise communications, then this is the perfect opportunity for you!