Customer Onboarding Manager

Sinch

Customer Onboarding Manager supporting high-value customers for immediate success. Engaging in defined implementation processes and building strong customer relationships.

Posted 6/25/2026full-timeRemote • Colorado, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,600 - $82,000 per yearWebsite

About the role

Key responsibilities & impact

Sinch is hiring a Customer Onboarding Manager to help set up high-value customers for immediate success through defined implementation processes.
Own and manage customer relationships from the point of sale through successful implementation.
Take ownership of the onboarding process: Clearly communicate account setup requirements and expectations with customers.
Educate customers on Sinch’s products, capabilities, and best practices to simplify adoption and align expectations.
Record customer implementation needs, requests, and questions.
Develop a deep understanding of customers' business and operational objectives.
Act as central point of contact for the customer and as a customer advocate internally throughout the onboard process.
Collaborate with the sales, operations, product and engineering teams.
Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Assist in developing measurements to help understand the impact of successful implementation.
Create initiatives that help to drive successful product implementation.
Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.
Successfully transfer your customer relationships to a customer success manager after onboarding.

Requirements

What you’ll need

5+ years of experience in the mobile, telecommunications, software, or related technology industry.
Bachelor's degree or equivalent practical experience.
Foundational understanding of telecommunications, mobile technologies, and technical concepts.
Experience leading complex, cross-functional projects involving teams such as Engineering, Billing, Operations, and Sales.
Familiarity with the mobile industry, Communications Platform as a Service (CPaaS), and Communications APIs (CaaS/CPaaS) solutions.
Project management experience with the ability to define goals, manage priorities, identify dependencies, and deliver successful outcomes within established processes.
Self-motivated and proactive, with the ability to take ownership and make sound decisions in a fast-paced environment.
Strong organizational skills with the ability to manage multiple customer relationships, projects, and competing priorities effectively.
Adaptable and comfortable shifting priorities as business and customer needs evolve.
Customer-focused mindset with the ability to build relationships and communicate effectively with stakeholders at all levels of an organization.
Excellent written communication skills, with the ability to convey complex information clearly and professionally.

Benefits

Comp & perks

STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

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Hard Skills & Tools

project managementtelecommunicationsmobile technologiesCommunications Platform as a Service (CPaaS)Communications APIs (CaaS/CPaaS)cross-functional project leadershipcustomer implementationaccount setuptechnical conceptsdata analysis

Soft Skills

customer-focused mindsetstrong organizational skillseffective communicationrelationship buildingself-motivatedproactiveadaptabilityownershipdecision makingtime management

Certifications

Bachelor's degree