SimpliFi Managed Services

Account Manager

• Help support the daily operations of the Client Services team by assisting with job order management, submission processes, and maintaining accurate client information across systems.
• Upload nurse profiles into vendor management systems (VMS/MSP platforms) and ensure submissions are accurate and complete.
• Assist with job order entry from internal job scrapers and incoming email requests.
• Post, maintain, refresh, and remove job postings while keeping order statuses up to date.
• Assist with gathering and submitting required documentation for nurse profiles, including credentials, licenses, and vendor-specific documentation.
• Support Account Managers with submission file reviews and vetting when needed.
• Maintain accurate client and facility information within internal systems and vendor platforms.
• Provide desk support to Account Managers during periods of high volume or coverage needs.
• Act as a secondary contact between internal teams, Account Managers, and client facility representatives when needed.
• Deliver excellent customer service to both internal partners and external clients.
• Provide operational and administrative support to help ensure smooth client services operations.

Client Services Representative

• Build and maintain facility profiles within internal systems, ensuring account data remains accurate and up to date
• Process facility updates submitted by Account Managers and Recruitment Leaders, including operational details such as trauma levels, bed size, and facility attributes
• Maintain data accuracy and consistency across internal systems and documentation
• Support administrative aspects of the contract lifecycle by organizing documentation and tracking key milestones
• Assist with reporting setup and maintenance to support internal and client performance tracking
• Gather and organize data to support account strategy discussions and internal reporting needs
• Prepare reports and materials for Quarterly Business Reviews (QBRs) and assist with formatting client-facing presentations
• Assist with Certificates of Insurance (COI) requests and other client documentation needs
• Support audits, ad hoc data requests, and completion of client-required forms and documentation
• Provide day-to-day administrative and operational support to help ensure smooth client operations

Account Manager

Client Services Liaison