Simera

Inside Sales

• Manage, coach, mentor, and develop a team of Inside Sales representatives selling to promotional products distributors to achieve individual and team sales goals.
• Develop and implement sales strategies and processes to increase conversion rates.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Utilize our proprietary systems and tools to monitor performance indicators from daily activity (bookings and revenue, calls, and samples sent).
• Develops, documents, and drives sales related process consistency across the team.
• Conduct regular performance reviews, provide coaching and feedback, and identify training needs.
• Handle escalated customer issues, large quotes and negotiations when needed.
• Maintain strong relationships with key accounts, supporting reps with pricing, customization and shipping logistics.
• Recruit, onboard, and train new inside sales representatives.

Inside Sales Manager

Representative

• Serve as the primary contact for all matters related to assigned accounts or territories
• Build and maintain long-term, positive relationships with clients
• Ensure timely and successful delivery of products and services that align with client needs and company objectives
• Maintain comprehensive knowledge of accounts and contacts within your territory
• Update and manage customer data in the CRM system
• Meet or exceed assigned revenue goals
• Make a minimum of 30 outbound calls per day to engage with clients and prospects
• Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis
• Respond to all customer emails within one hour or less
• Handle inbound customer calls and inquiries professionally
• Become a subject matter expert on the clients products, pricing, and decoration methods
• Provide proactive and reactive recommendations to customers for products and projects
• Create and deliver virtual product presentations tailored to client needs
• Follow up on all leads, opportunities, sample requests, and projects
• Enter and manage sample requests
• Resolve customer issues and escalate challenges when necessary
• Identify opportunities for upselling and cross-selling
• Provide backup support to fellow team members as needed.

Inside Sales Representative

Sales Development Rep

• Identify, engage, and qualify prospective customers while generating new business opportunities for the sales team.
• Conduct outbound prospecting through cold calls, emails, LinkedIn, and other outreach channels.
• Maintain accurate records in the CRM.
• Connect with potential clients, understanding their business needs, and creating qualified sales opportunities.
• Play a key role in driving company growth.

Sales Development Representative

Account Executive

• Manage the full sales cycle, from qualified lead engagement to closing deals.
• Build long-term client relationships.
• Collaborate with the Sales Development team to convert qualified opportunities into new business.
• Deliver exceptional customer experience.

Customer Success Manager

• Build strong client relationships and ensure customer satisfaction.
• Drive product adoption and support long-term customer success.
• Serve as the primary point of contact for assigned accounts.
• Proactively address customer needs and identify growth opportunities.
• Collaborate with internal teams to deliver an outstanding customer experience.

Customer Support

• Lead customer service operations, ensuring exceptional customer experiences.
• Manage a high-performing support team.
• Oversee daily support operations and monitor team performance.
• Implement process improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams to improve service delivery.

Customer Service Manager

Executive Assistant

• Support senior leadership in managing daily operations and strategic priorities.
• Coordinate calendars and schedule meetings.
• Handle communications and organize travel arrangements.
• Ensure executives can focus on high-impact initiatives.
• Work closely with internal and external stakeholders.
• Anticipate executive needs and help improve operational efficiency.

Accountant

• Managing financial records
• Preparing reports
• Reconciling accounts
• Ensuring compliance with accounting standards and company policies
• Collaborating with cross-functional teams to support financial operations
• Maintaining accurate records
• Contributing to the overall financial health of the organization

Operations

• Overseeing daily business operations.
• Optimizing processes and improving efficiency.
• Ensuring operational excellence across departments.
• Collaborating with cross-functional teams to streamline workflows.
• Monitoring key performance indicators (KPIs).
• Implementing process improvements to achieve business objectives in a fast-paced remote environment.

Operations Manager

Social Media Manager

• Responsible for developing, managing, and executing social media strategies that increase brand awareness, engagement, and audience growth across multiple platforms.
• Create engaging content, manage publishing calendars, monitor performance metrics, interact with online communities, and collaborate with cross-functional teams to deliver impactful campaigns that align with business goals.

Social Media Specialist

Performance Marketing

• Responsible for planning, launching, managing, and optimizing paid advertising campaigns across multiple digital platforms to drive lead generation, customer acquisition, and revenue growth.
• Monitor campaign performance, optimize budgets, conduct A/B testing, analyze key metrics, and collaborate with marketing and creative teams to maximize return on ad spend (ROAS) and achieve business objectives.

Paid Media Specialist

Digital Marketing

• Responsible for planning, executing, and optimizing digital marketing campaigns that drive brand awareness, lead generation, customer engagement, and business growth.
• Analyze campaign performance and identify optimization opportunities.
• Collaborate with cross-functional teams to develop strategies that maximize marketing results.

Digital Marketing Specialist

Full-stack Engineer

• Responsible for designing, developing, and maintaining scalable web applications.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Participate in the full software development lifecycle, from planning and implementation to testing, deployment, and ongoing maintenance.
• Build both front-end and back-end applications and write clean maintainable code.

Full Stack Developer

Frontend Engineer

• Responsible for building responsive, user-friendly, and high-performance web applications.
• Collaborate closely with designers, product managers, and back-end developers to transform ideas into scalable products.

Front-End Developer

Backend Engineer

• Responsible for designing, developing, and maintaining scalable server-side applications, APIs, and databases.
• Collaborate with front-end developers, product managers, and other engineers to build secure, reliable, and efficient solutions.
• Follow software development best practices.