Sidetrade

IT Support

• Be the main point of contact between the company and a set of named enterprise accounts
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
• Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

Customer Success Manager, Credit

Recruitment

• Design and implement the company’s sales recruitment strategy in collaboration with sales leadership.
• Partner with our Sales team, Customer Success, Marketing team and leadership to support his growth by finding Regional Sales Managers, Account Managers, Account Executives, Presales and more.
• Utilize job boards, social media, networking events, referrals, and other channels to identify top talent.
• Conduct phone screens, evaluate candidates’ skills and cultural fit, and schedule interviews.
• Create compelling job descriptions and advertisements to attract high-performing sales professionals.
• Ensure that all candidates will have a Best-in-Class experience with Sidetrade, by maintaining communication throughout the hiring process, providing feedback and guidance.
• Advise them on the best hiring strategy and talent pool.
• Always help us to improve by sharing your experience and best practices.
• Support the Talent Acquisition team when they need you and of course they will be there for you!

Senior Recruiter, Sales/GTM

Marketing

• Sidetrade is a SaaS company, listed on Euronext Growth, on a mission to revolutionize the way large enterprises unlock value from their customers leveraging its AI-powered Order-to-Cash solutions.
• Gartner® Magic Quadrant™ Leader since 2022, with a strong growth trajectory across North America and Europe, we’re proud of our global team made up of 27 nationalities with diverse perspectives that drive our innovation, #OneTeam culture and a customer-first mindset.
• We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us.
• Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.

Customer Success Manager, Credit

Senior Recruiter, Sales/GTM

Senior Director, Global Marketing