AVP, Customer Success

Sidetrade

AVP, Customer Success leading the Customer Success Team for North America in SaaS at Sidetrade. Focusing on driving adoption and excellence in Order-to-Cash processes for enterprise clients.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Use your Customer Success and leadership skills and good Order-to-Cash knowledge to manage and grow the Customer Success Team in charge of North America.
Be the main point of contact between the company and a set of named enterprise accounts
Leverage your Customer Success and Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use
Understand each customer’s outcomes by communicating with key stakeholders, analyze customer health metrics, provide insights that will lead to success
Understand and support the customers’ Order-to-Cash KPIs, strategic objectives and Credit Management landscape
Be the voice of the customer when dealing with the other Sidetrade Departments (Product Management, Professional Services, Sales, Finance and Support)
Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Lead, mentor, and develop a team of Customer Success Managers (CSMs) to ensure they meet performance goals and deliver high-quality support to customers
Identify upsell and cross- sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities

Requirements

What you’ll need

Experience as a Customer Success leader in SaaS Company, in the O2C / Fintech, or leadership experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation
Demonstrated success in managing complex customer relationships and driving customer satisfaction, retention, and growth
Strong leadership and team management skills, with the ability to motivate and inspire a team
Strong client facing skills
Strong problem-solving skills and the ability to handle challenging customer situations
Passion for understanding customer needs and delivering an exceptional customer experience
Ability to see the big picture and develop long-term strategies for customer success
Track record of delivering measurable outcomes and achieving key business objectives
Excellent team player with a natural ability to work across departments and influence stakeholders
Excellent verbal and written communication and presentation skills
Success working in a fast-paced environment with a rapidly growing company
Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
Open to some travel to meet with customers

Benefits

Comp & perks

Full remote
Health & wellness – medical coverage, life insurance, 401k matching and other wellness programs
Time off – competitive paid holidays plus public holidays
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order-to-CashCustomer SuccessSaaSWorking CapitalFinance TransformationCustomer Health MetricsKPI AnalysisUpsellCross-sellCustomer Experience

Soft Skills

LeadershipTeam ManagementClient FacingProblem SolvingCustomer Needs UnderstandingStrategic ThinkingCollaborationCommunicationPresentationInfluencing Stakeholders

Certifications

Bachelor's DegreeMaster's Degree