ServiceTrade

Manager

• Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects.
• Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value.
• AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes.
• Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects.
• Manage a hybrid team of remote and in-office employees.
• Mentor and coach employees to prepare for career advancement.
• Maintain an open door policy for feedback and keep the team engaged.
• Discuss performance regularly with your team members.
• Serve as an escalation resource for your team and customers.
• Build and improve processes that support customer optimization and long-term adoption.
• Manage customer-facing technical resources, processes, and systems.
• Own project assignment for your team.
• Work with other departments and teams to continuously improve the customer journey.
• Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs.
• Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization.

Project Services Manager

Account Executive

• Targeted Business Development: You execute lead generation, prospecting, and selling activities of the largest companies in the region
• Sales Experience: You have 3+ years of SMB and/or MM level experiences with unparalleled negotiation skills
• Networking & Partnerships: You create a network of followers that include prospects, market partners, key industry influencers, and other interesting parties
• Travel: Up to 25% travel is expected within your assigned territory for in-person client meetings and 1 tradeshow per quarter.

Corporate Account Executive, Mid-Market

Accounting Manager

• Define the vision for accounting integrations, ensuring they align with company goals and market demands.
• Own the development process from identifying customer pain points and defining requirements to launch and post-rollout optimization.
• Collaborate with engineering to build robust APIs, precise data mapping, and reliable connectors for accounting systems.
• Act as a subject matter expert on accounting workflows, including Accounts Receivable (AR), General Ledger (GL), and tax compliance.
• Obsess over reducing sync errors and financial discrepancies.
• Improve the speed of onboarding for new customers and partner with Support to decrease integration-related tickets through better product design and documentation.

Senior Product Manager – Accounting Integrations

User Researcher

• Define and own the vision, principles, and standards for Product Design and UXR across ServiceTrade, including principles for AI-native and invisible design.
• Lead a team of product designers and UX researchers, setting clear expectations, goals, and development plans.
• Ensure consistent, high-quality interaction design, visual design, information architecture, and usability across the product portfolio.
• Champion customer-centered design practices, ensuring research insights meaningfully inform product strategy and roadmap decisions—especially as AI-driven capabilities are introduced and scaled.
• Establish how design contributes to trust, explainability, and confidence in AI-powered workflows.
• Establish and scale a rigorous UXR practice, including qualitative and quantitative research methodologies.
• Partner with Product and Data teams to define research priorities aligned to business outcomes and AI-driven use cases.
• Oversee user discovery, usability testing, journey mapping, and concept validation across the product lifecycle, including rapid validation of AI concepts and prototypes.
• Translate research findings into clear, actionable insights that guide both traditional product decisions and AI-assisted experiences.
• Serve as a strategic partner to Product Management and Engineering to drive discovery, prioritization, and delivery.
• Embed design and research into agile product teams, ensuring early and continuous customer feedback.
• Lead fast, iterative prototyping—including low- and high-fidelity prototypes—to explore AI-enabled workflows and test assumptions quickly.
• Balance user needs, technical constraints, and business objectives to deliver impactful solutions where intelligence feels natural, supportive, and unobtrusive.
• Provide executive-ready narratives and artifacts (journey maps, prototypes, research readouts) to support decision-making in an increasingly AI-driven roadmap.
• Own and evolve the ServiceTrade design system, ensuring scalability, accessibility, and brand consistency across both traditional and AI-powered experiences.
• Define processes, tooling, and metrics to improve design efficiency, quality, and impact in a rapid experimentation environment.
• Establish best practices for accessibility, inclusive design, and usability standards—particularly as automation and AI are introduced into core workflows.
• Partner with Product Operations (if applicable) to improve intake, prioritization, and capacity planning for design and research work.
• Recruit, onboard, and retain top-tier design and research talent with strengths in systems thinking, experimentation, and AI-adjacent design.
• Foster a culture of collaboration, experimentation, and continuous improvement.
• Coach managers and senior ICs to grow their leadership, craft excellence, and business acumen in a modern AI product organization.
• Advocate for design and research as strategic capabilities—and as critical drivers of clarity, trust, and usability in AI-powered products.

Project Services Manager

Corporate Account Executive, Mid-Market

Senior Product Manager – Accounting Integrations

Senior Manager, Product Design, User Experience Research