ServiceTrade

People Operations

• Partner with the People Business Partnering leader on workforce planning, change management, and team structure design.
• Provide coaching and guidance to managers and employees on performance management, development planning, and employee engagement.
• Manage and track routine and complex employee relations cases, ensuring fairness, consistency, and compliance with company policies and employment law.
• Partner with the People Business Partnering leader on sensitive investigations, documentation, and action planning.
• Serve as Employee Relations Program Manager—responsible for manager training, policy updates, system recommendations, and data reporting to identify and address trends.
• Collaborate with Talent and People Operations on candidate experience, onboarding, and workforce planning to support business growth.
• Coordinate employee engagement surveys, analyze results, and support teams in developing actionable follow-up plans.
• Assist with compensation and promotion cycles, including calibration, data validation, and justification tracking.
• Support talent reviews, leadership development sessions, and succession planning activities.
• Analyze people metrics (turnover, engagement, ER activity) and prepare data-driven insights for leadership.
• Partner across the People Operations and Talent to launch People initiatives, participating in design, driving adoption, coaching managers and employees, and serving as a change agent.

People Business Partner

Performance Marketing

• Leading a team responsible for developing and implementing a comprehensive demand generation strategy and roadmap for ServiceTrade.
• Being an individual contributor and leader: responsible for designing, planning, launching, managing, and optimizing multi-channel marketing campaigns and coaching your direct reports into data-driven digital marketers.
• Collaborating closely with the sales team to align on targets, campaigns, lead management, and reporting strategies.
• Working closely with our corporate and product marketing teams to implement engaging and compelling messaging that resonates with our target audience.
• Managing campaigns throughout the customer journey, leveraging tools like Salesforce, Hubspot, 6Sense, Zoominfo, Google Ads, LinkedIn, and various ABM tools.
• Use AI to improve marketing productivity and efficiency.
• Managing SEO and AIO efforts to improve organic visibility and drive qualified traffic to our website.
• Optimizing our online experience, from paid ads to the website, to enhance lead capture and conversion.
• Allocating budgets effectively and optimizing targeting, creative, media, and overall campaign performance to maximize ROI.

Director, Demand Generation

• We are seeking a dynamic, results-driven Demand Generation Manager to support our demand generation efforts across channels. This key individual contributor role is responsible for developing and implementing data-driven strategies that drive qualified B2B leads, revenue growth, and brand visibility. You will be part of a small team of B2B digital marketers and work with agencies, ensuring the seamless execution of campaigns that leverage ABM, paid media, SEO, web, email marketing, affiliates/influencers, and social media platforms.\n• Demand Generation Strategy & Execution: Deliver and optimize B2B campaigns across digital channels, including SEM/SEO, social media, programmatic, affiliates/influencers, and email.\n• Create, test and optimize tailored content across channels including social media, video and web, utilizing data to drive strategy.\n• Build and implement ABX campaigns in partnership with the sales team to reach and engage target accounts.\n• Support creation and delivery of multichannel content that generates qualified leads and nurtures prospects across the buyer’s journey.\n• Collaborate with cross-functional teams to ensure brand consistency and strategic alignment.\n• Analytics & Reporting: Track, measure, and report on campaign performance, providing actionable insights to continuously improve and refine strategies.\n• Utilize data and analytics tools to monitor demand generation KPIs and funnel performance.\n• Collaborate with the Analytics team to uncover insights and ensure data-driven decision-making.\n• Innovation & Optimization: Stay up-to-date with the latest trends in digital marketing, demand generation technologies, and B2B marketing best practices.\n• Test, measure, and optimize campaigns to ensure the highest performance.\n• Identify opportunities to leverage new technologies, tools, and platforms to enhance demand generation efforts.\n• Qualifications: Bachelor’s degree in Marketing, Business, or related field.\n• 5 years of experience in demand generation, digital marketing, or B2B marketing.\n• Proven experience building high-performing marketing programs.\n• Experience managing B2B demand generation campaigns across various digital channels (Google Ads, LinkedIn, Facebook, programmatic, email, etc.).\n• Understanding of marketing automation tools, CRM systems (HubSpot, Marketo, Salesforce, etc.), and analytics platforms (Google Analytics, Tableau, etc.).\n• Strong communication and project management skills.\n• Ability to collaborate effectively with cross-functional teams and external partners.\n• Analytical mindset with the ability to derive actionable insights from data.\n• Experience working with agencies and supporting vendor relationships.\n• Passion for driving business growth through innovative digital strategies.\n• Experience creating content across multiple formats that aligns with the buyers journey and drives measurable engagement & conversion.\n• Familiarity with incorporating generative AI tools into marketing workflows to ideate, create, personalize or optimize content for demand generation campaigns.\n• #LI-Remote\n• A few things you want to know: etc.\n\n• EEO Statement: ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\n• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\n• ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)\n• Please Be Aware of Recruiting Scams\n• To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.

Demand Generation Manager

Account Manager

• ServiceTrade is a SaaS company transforming the field service management industry for commercial service contractors. Our platform helps contractors streamline operations, improve customer service, and drive revenue growth.
• We are investing in a partner ecosystem to help generate new pipeline, expand influence in our market, and accelerate sales cycles.
• The Senior Strategic Partnerships Director is a senior individual contributor who will lead the development and execution of ServiceTrade’s partnership and channel strategy. This is a high-impact, hands-on role focused on building scalable relationships with key industry influencers, associations, ERP vendors, consultants, and technology providers to generate pipeline and create co-marketing/co-selling motions that drive results.
• This is not a traditional channel sales role. We’re looking for a strategic operator with a strong bias for action who can build the strategy and do the work to execute it. You’ll be a team of one initially, with high visibility and autonomy, reporting directly to the CRO.
• Key Responsibilities: Identify and engage high-potential partners across:
• Trade and industry associations for Mechanical and Fire Life Safety Commercial Contractors (e.g., MCAA/MSCA, AFSA, NFSA, FSSA, NAFED)
• ERP/accounting platforms (e.g., Sage, Viewpoint, Acumatica, Netsuite)
• Software Partners that offer complimentary products that ServiceTrade customers tend to use in addition to ServiceTrade (e.g., Procore)
• Equipment Manufacturers (e.g., Honeywell, Siemens)
• Technology vendors and ISVs
• Implementation and evaluation consultants
• Collaborate with Marketing and Product Marketing to create and launch co-marketing and co-selling programs (joint webinars, events, content, campaigns) that generate qualified leads and brand awareness.
• Secure executive-level relationships with associations and technology partners to establish ServiceTrade as the preferred solution in the commercial contracting space.
• Build processes to ensure partner efforts are aligned with pipeline and revenue goals.
• Collaborate closely with Sales, Marketing, Customer Experience (Customer Success & Implementation) and Product to identify partnership targets and ensure integrated GTM execution.
• Track and report on partner-sourced pipeline, referrals, and marketing impact using Salesforce and other tools.
• Build a scalable process for partner tiering, enablement, reporting, and ROI tracking.
• Deliver a repeatable partner engagement playbook that enables growth and internal alignment.
• Maintain market awareness of evolving industry trends and partner landscape shifts.
• What You’ll Bring: 10+ years of experience in partnerships, business development, or strategic alliances in B2B SaaS or technology. Experience in PE-backed SaaS companies is a plus.
• Proven track record in building and managing partner ecosystems that drive measurable business impact.
• Experience engaging with ERPs, associations, consultants, and technology partners.
• Comfortable being a team of one—high ownership mentality with a strong bias for action.
• Ability to independently build programs and campaigns while thinking strategically about scale.
• Ability to influence and collaborate across Marketing, Sales, Product, and Customer Experience.
• Excellent communication and relationship-building skills with external and internal stakeholders.
• Strong understanding of field service, commercial services, construction tech, or adjacent verticals is a plus.