ServiceTrade

Manager

• Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects.
• Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value.
• AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes.
• Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects.
• Manage a hybrid team of remote and in-office employees.
• Mentor and coach employees to prepare for career advancement.
• Maintain an open door policy for feedback and keep the team engaged.
• Discuss performance regularly with your team members.
• Serve as an escalation resource for your team and customers.
• Build and improve processes that support customer optimization and long-term adoption.
• Manage customer-facing technical resources, processes, and systems.
• Own project assignment for your team.
• Work with other departments and teams to continuously improve the customer journey.
• Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs.
• Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization.

Manager, Technical Implementation Services

Project Services Manager

Account Executive

• Targeted Business Development: You execute lead generation, prospecting, and selling activities of the largest companies in the region
• Sales Experience: You have 3+ years of SMB and/or MM level experiences with unparalleled negotiation skills
• Networking & Partnerships: You create a network of followers that include prospects, market partners, key industry influencers, and other interesting parties
• Travel: Up to 25% travel is expected within your assigned territory for in-person client meetings and 1 tradeshow per quarter.

Manager, Technical Implementation Services

Project Services Manager

Corporate Account Executive, Mid-Market