Product Manager – ServiceTrade Inspection Forms

ServiceTrade

Product Manager responsible for ServiceTrade's Forms platform used in fire protection and HVAC businesses. Leading product strategy, stakeholder communication, and hands-on execution.

Posted 6/17/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Illinois, Kentucky, Louisiana, Maryland, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the product strategy, roadmap, and execution for ServiceTrade's Forms platform
Manage the integration with our forms vendor
Own resolution of customer escalations
Define and communicate the Forms roadmap to internal stakeholders
Work directly with customers to understand their workflows and translate them into product requirements
Build forms, QA templates, and diagnose technical issues alongside engineering
Engage directly with customers to understand inspection workflows, compliance requirements, and pain points
Own resolution of critical customer escalations: drive cross-functional teams to closure, not just track status
Lead and coordinate external contractors supporting forms development, QA, and customer delivery

Requirements

What you’ll need

3–5 years of product and/or operations management experience in a technical or B2B SaaS environment
Deep familiarity with North American fire and life safety codes and standards, including NFPA, AES, ULC, Joint Commission and related compliance requirements
Technical depth: You've built integrations, understand APIs/webhooks/data mapping, and can read JSON or debug a form configuration yourself
Hands-on execution: You're comfortable building, QA-ing, and troubleshooting forms alongside customers and engineering
Customer-facing experience: You've gathered requirements directly from customers, conducted discovery, and translated complex workflows into product specs
Stakeholder communication: You've presented roadmaps, written release notes, and kept cross-functional teams aligned
Crisis judgment: You know when to drop everything and escalate, and when to hold the line
Outcome ownership: You measure whether features work, iterate based on data, and own the result.

Benefits

Comp & perks

Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product strategyroadmap executionintegration managementAPIwebhooksdata mappingJSONform configurationQAtroubleshooting

Soft Skills

customer-facing experiencestakeholder communicationcrisis judgmentoutcome ownershiprequirement gatheringdiscoveryworkflow translationcross-functional team alignmentleadershipcoordination