Product Manager – ServiceTrade Inspections

ServiceTrade

Senior Product Manager guiding the Inspections product roadmap at ServiceTrade. Collaborating closely with stakeholders, driving cross-functional teams to ensure product success.

Posted 6/17/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Illinois, Kentucky, Louisiana, Maryland, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Define and own the Inspections product roadmap: prioritize features, enhancements, technical debt, and customer requests against business impact and strategic goals
Communicate the roadmap and product vision clearly and consistently to Sales, Account Management, Support, Implementation, Marketing, and executive stakeholders
Present roadmap updates in quarterly planning forums and leadership reviews—you are the product voice
Ensure the roadmap tells the full story: not just big-ticket initiatives, but also the incremental improvements and fixes that address customer pain day-to-day
Define quantified success metrics for every major feature launch; establish instrumentation to track adoption, usage, and business outcomes
Own the backlog health: ensure visibility into open work, priorities, and progress; proactively escalate risk and trade-offs
Own resolution of critical customer escalations requiring triage, prioritization, and proactive closure
Engage directly with customers to understand their workflows, pain points, and requirements; translate customer feedback into product decisions
Drive cross-functional teams (Engineering, CX, Support, Implementation) to resolve escalations, not just track status
Partner with Engineering to define requirements and prioritize technical work
Collaborate with Customer Experience and Support to ensure they have release notes, enablement documentation, and the tools they need to support customers
Work with Design to validate UX decisions, gather user feedback, and ensure product changes align with customer workflows
Align with Marketing on launch planning, positioning, and go-to-market messaging
Build credibility and trust across the organization as a reliable, strategic partner
Understand integration architecture deeply enough to triage issues, diagnose failures, and guide engineering
Serve as the primary product interface with Joyfill (vendor): translate customer needs into feature requests, escalate bugs, manage release coordination
Own day-to-day operational health of the live product: understand current behavior, diagnose malfunctions, and ensure product reliability
Author detailed product requirements, user stories, and acceptance criteria that reduce engineering rework

Requirements

What you’ll need

5–7+ years of product management experience in B2B SaaS, with at least 2 years in a senior or lead PM role
Proven strategic leadership: You've owned and presented a product roadmap to executives and stakeholders; you've set direction, not just executed someone else's plan
Customer escalation experience: You've managed high-volume escalation backlogs, triaged critical issues under pressure, and driven cross-functional teams to resolution
Technical depth: You understand integrations, APIs, data flows, and can diagnose technical issues alongside engineering. You don't need to write code, but you need to know how the product works and where it can break.
Cross-functional influence: You've successfully partnered with Engineering, CX, Support, Design, and Marketing to ship complex products and keep stakeholders aligned
Crisis judgment: You know when to escalate and when to execute; you've managed production incidents and made high-stakes prioritization calls
Stakeholder communication: You've presented roadmaps to non-technical audiences (Sales, executives), written clear release notes, and kept teams aligned without micromanagement
Metrics & outcome rigor: You define success quantitatively, instrument features for tracking, and measure business impact—not just ship dates.

Benefits

Comp & perks

Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementB2B SaaSroadmap developmentcustomer escalation managementintegration architectureAPIsdata flowsmetrics definitionfeature instrumentationuser story authoring

Soft Skills

strategic leadershipcross-functional influencecrisis judgmentstakeholder communicationcustomer engagementtrust buildingcollaborationproblem-solvingprioritizationpresentation skills