SelectQuote Insurance Services

Operations

• Support process- and analytics-based decisions, data management, and process implementation
• Develop and maintain performance and metrics reporting for sales and support teams
• Prepare quantitative analysis using Microsoft Excel, SQL, Amazon Quicksight and other analytics tools
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tools
• Produce clear and concise presentations regarding projects and other assigned tasks
• Provide ad hoc analytical support to various teams throughout the business
• Create reporting for key performance indicators, monitor results and provide analysis to stakeholders
• Define benchmarks for success using historical analysis
• Collaborate with department leaders to build, analyze and defend strategy and business cases for initiatives and enhancements
• Complete assigned tasks quickly with a sense of urgency
• Develop working knowledge of business processes, data generated within each process, and data flow for foundational KPIs

Operations Analyst I

System Administrator

• Ensure stable and efficient system infrastructure services through installation maintenance/support, monitoring and design, optimization of all server software and hardware
• Troubleshoot system software and hardware problems
• Assist in implementation of gathered solution design requirements based on established standards and best practices
• Leverage analysis tools for monitoring and auditing
• Maintain all pertinent infrastructure process documentation
• Solve computer related problems troubleshooting hardware and software issues
• Assist with Implementation of software operating systems and system updates
• Assist in server deployments including Domain Controllers Web servers DNS servers Monitoring networked computer equipment
• Patch and upgrade systems to maintain system requirements
• Perform server administration tasks including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring
• Collect data and interpret errors and/or problems in configurations
• Backup Servers (virtual and physical servers)
• Serve as an escalation resource for the NOC and Service Desk teams
• Work with Service Providers and Product Vendors to ensure uptime of resources
• Manage ongoing Software Virus security updates for servers and workstations
• Support deployment and administration of MFA across data center systems, SaaS services, virtualized and cloud environments
• Support integration and ongoing administration of SSO/SAML solution into all systems and applications
• Support high-availability data replication business continuity fail-over solutions including disaster recovery and offsite storage implementations and support
• Handle failures and process RMA’s for failed products

Accounting Manager

• Manage a team of 2 to 3 direct reports (Senior Accountants and Accounting Managers).
• Lead Senior and Auto and Home Insurance Divisions revenue accounting.
• Work directly with Revenue Operations as well as Finance organization to analyze and communicate results of the accounting for revenue, receivables, as well as related estimates.
• Supervise a Revenue Manager and a Senior Accountant, and report to the Vice President of Revenue Management.
• Obtain a deep understanding of our ABS (“securitization”) structure and the required reporting.
• Obtain a deep understanding of our revenue recognition model for Senior and Auto & Home Insurance Distribution divisions, including customer trends.
• Maintain and update understanding and documentation of relevant revenue accounting systems, general ledger and securitization accounting systems, as well as customer contracts and an understanding of the impact of these contracts to expected revenue and revenue recognized.
• Oversee the reconciliation of monthly revenue, accounts receivable and commissions receivable, as well as monthly journal entries.
• Maintain and update documentation of the Company’s Senior & Auto/ Home Insurance Distribution revenue recognition policies, and any quarterly revenue recognition judgements and conclusions.
• Manage the revenue accounting team and ensure adherence to monthly close objectives and timelines.
• Coordinate with the Revenue Operations team and Finance to meet necessary monthly and quarterly objectives and research abnormalities.
• Plan and manage timing of quarterly (or ad hoc as needed) revenue estimate updates and analysis, including coordination with Finance Operations.
• Ensure timely and accurate reporting required under our Securitization structure.
• Ensure SOX controls are performed as required, as well as consider enhancements or rationalization opportunities.
• Participation with annual financial audit, including leadership in revenue work.
• Special projects and ad hoc analyses as needed.

Director, Revenue Accounting

Billing Specialist

• Collecting, posting and managing patient account payments
• Submitting patient claims to insurance companies and following up on claims
• Preparing and submitting clean claims electronically or by paper
• Answering questions from patients, clerical staff and insurance companies
• Identifying and resolving patient billing complaints
• Preparing, reviewing and sending patient statements
• Evaluating patient’s financial status and establishing budget payment plans
• Reviewing accounts for possible assignments and recommending to Billing Supervisor
• Performing various collection actions, contacting patients by phone
• Participating in educational activities and attending monthly staff meetings
• Maintaining strict confidentiality and adhering to HIPAA guidelines

Nationally Certified Pharmacy Billing Specialist

QA Engineer

• Essential Duties and Responsibilities: Paid training; we will give you all the tools you need for success
• Responsible for creating a positive 1st impression of SelectQuote by having a conversational, energetic tone of voice
• Answering primarily inbound calls (approximately 200 a day) from sales prospects and third-party partners
• Execute transfer of potential customers to a licensed insurance agent
• Educate consumers on SelectQuote's value proposition of \"We shop, you save\" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our sales agents.
• Intense focus on script adherence, client screening, and handling and overcoming objections and stalls to get them the help they need in their shopping experience.
• Willingness to receive improvement coaching and implement those suggested actions
• Meet and exceed specified monthly goals for transfer rates and other key performance indicators.
• Become a part of a competitive team atmosphere and great culture that rewards performance.

Sales Qualification Associate

Sales Development Rep

• This is an Unlicensed position. Candidates with Insurance Licenses will not be considered.
• SelectQuote is a growing company with a one-of-a-kind culture.
• The SDA role will work with consumers on understanding their needs and triaging them to a licensed agent.
• The SDA team will handle outbound dialing sales prospects to generate interest in SelectQuote's products – upwards of 800 calls daily.
• Meet and exceed monthly goals for transfer rates and contact to transfer to increase sales agent conversion.
• Paid training and tools provided for success.
• Great earning potential – Base plus bonus with an average first-year earnings of $50k, with top producers making $80k+
• Sales Training Program after 6 months of success to move into a licensed sales agent role – we will help you get licensed!

Sales Development Advisor

Database Administrator

• The Database Administrator I is responsible for performing the tasks necessary for maintaining our database infrastructure and automating those tasks whenever possible.
• The Database Administrator I will work with the Help Desk Application Development and other teams to provide them with support and task resolution.
• Supervisory Responsibilities: This position has no direct supervisory responsibilities.
• Essential Duties and Responsibilities:
• Validating requests for user access and enabling user access to data assets
• Troubleshooting user access issues
• Performing ad-hoc backups and restores
• Troubleshooting scheduled tasks
• Performing simple deployment tasks
• Education and Experience: Minimum 0-2 years of experience working with SQL Server and a minimum of 0-2 years of overall IT experience
• Physical Requirements: Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate. Prolonged periods of sitting at a desk and working on a computer.