Contact Center Operations Manager
Jerry
Sales Qualification Associate
SelectQuote Insurance Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Essential Duties and Responsibilities: Paid training; we will give you all the tools you need for success
- Responsible for creating a positive 1st impression of SelectQuote by having a conversational, energetic tone of voice
- Answering primarily inbound calls (approximately 200 a day) from sales prospects and third-party partners
- Execute transfer of potential customers to a licensed insurance agent
- Educate consumers on SelectQuote's value proposition of \"We shop, you save\" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our sales agents.
- Intense focus on script adherence, client screening, and handling and overcoming objections and stalls to get them the help they need in their shopping experience.
- Willingness to receive improvement coaching and implement those suggested actions
- Meet and exceed specified monthly goals for transfer rates and other key performance indicators.
- Become a part of a competitive team atmosphere and great culture that rewards performance.
Requirements
- High school diploma or equivalent is required
- Sales experience is preferred: call center, sales with metrics, or a performance-based client-facing job in the last 2 years is preferred
- Experience working in a professional office setting
- Prolonged periods of sitting at a desk and working on a computer
- Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps
- Excellent oral communication with strong interpersonal skills and conversational phone skills
- Ability to learn and adapt to changes quickly
- Competitive personality & an internal motivation - You need to have the drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals
- Ability to follow instructions and have proficiency with technology, especially computers, software applications and phone systems
- Demonstrated professionalism in conduct and behaviors
- Ability to work in a private, dedicated workspace free from distractions
