QA Engineer

• Essential Duties and Responsibilities: Paid training; we will give you all the tools you need for success
• Responsible for creating a positive 1st impression of SelectQuote by having a conversational, energetic tone of voice
• Answering primarily inbound calls (approximately 200 a day) from sales prospects and third-party partners
• Execute transfer of potential customers to a licensed insurance agent
• Educate consumers on SelectQuote's value proposition of \"We shop, you save\" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our sales agents.
• Intense focus on script adherence, client screening, and handling and overcoming objections and stalls to get them the help they need in their shopping experience.
• Willingness to receive improvement coaching and implement those suggested actions
• Meet and exceed specified monthly goals for transfer rates and other key performance indicators.
• Become a part of a competitive team atmosphere and great culture that rewards performance.

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