SelectQuote Insurance Services

People Operations

• Ensure data integrity for associate records through routine audits across all divisions
• Oversee process and support new hires, terminations and associate change requests (ACRs) accurately and on time
• Use UKG mass import tool to complete bulk associate transactions
• Serve as escalation point for transaction issues and data errors
• Oversee the I-9 process ensuring compliance and coordination with Equifax for escalations
• Oversee and support associates, managers, and the People Team with HR inquiries through People Assist
• Monitor and respond to former associate inquiries through Intercom
• Provide backup support for the People Operations Coordinator during high-volume periods and absences
• Continuously evaluate People Operations processes to ensure compliance, data accuracy and efficiency
• Document and maintain internal procedures and training materials
• Partner with the People Team to identify and implement process improvements

People Operations Specialist

Data Analyst

• Support process- and analytics-based decisions for data management and process implementation
• Prepare quantitative analysis using analytics tools
• Create reporting for key performance indicators and monitor results
• Collaborate with department leaders
• Define benchmarks for success within the division

Data Analyst I

SEO Marketing

• Drive content execution via keyword/prompt/topic/entity research competitor analysis and audience intent mapping
• Create SEO briefs for net-new content and optimizations that help our writers create highly structured relevant content that satisfies user intent and surfaces in search.
• Provide regular reporting on SEO/AI visibility and performance
• Partner with other SEO team members to research and test strategies for emerging AI search landscapes
• Collaborate with paid media and other digital content teams to ensure a cohesive online presence
• Work with Web and UX teams to improve on-page performance metrics for key landers
• Stay current on latest news & trends in SEO/GEO/AEO industry

SEO, AI Search Specialist

Infrastructure Engineer

• Manage and lead architecture design for enterprise-wide solutions across hybrid platforms.
• Provide guidance to Enterprise Architects and engineers across the technology stack.
• Lead modernization and transformation initiatives to improve resilience and scalability.
• Ensure consistent application of architectural governance and security principles.
• Participate in on-call rotation for enterprise-level incidents and recovery.

Senior Enterprise Infrastructure Architect

• Routinely execute technical audits of SelectQuote's domains (crawlability rendering CWV canonicalizations sitemaps internal linking schema validation robots.txt files)
• Identify prioritize and take needed corrective actions for identified technical issues
• Lead SEO quality assurance both pre- and post-launch for new features templates and site updates
• Partner with web and development teams to support implementation of structured data mobile-friendly and accessibility optimizations and JavaScript SEO enhancements
• Help develop automated workflows for SEO team to scale and surface insights
• Collaborate with the SEO Director on AEO/GEO research and tests
• Analyze log and crawl files to track and interpret bot behavior to surface inefficiencies and opportunities
• Stay current on latest news & trends in SEO and AI industry

Technical SEO, AI Strategist

Manager

• Responsible for the efficient and quality-focused operation of the pharmacy department
• Direct, coordinate, and supervise all delegated pharmacy activities within the department or division
• Supervise and manage departmental personnel, including hiring, training, performance evaluation, and corrective actions
• Mentor pharmacists and pharmacy management teams to increase their efficiency
• Maintain outstanding working relationships with pharmacy associates and the medical community
• Implement Quality Improvement initiatives and ensure compliance with regulations
• Review and prepare pharmacy audit reports and implement cost-saving initiatives

Manager, Pharmacy

Sales

• Aggregation – Collecting results by communicating across several groups within the company as our team is the Operations point-of-contact for Accounting and Payroll.
• Calculation – Calculating variable compensation for the Ancillary Sales Team Sales Manager and Regional Manager payments. Assisting in recalculations for others.
• Evaluation – Reviewing compensation for errors creating specialized reporting to track new efforts looking for trending used to tweak forecasts.
• Presentation – Reviewing all aspects of variable compensation for the Director/VP level answering their questions and following up on request/questions.
• Perform research in SQL Server databases/tables assisted by reviewing/creating Lucid Chart documents.
• Develop and maintain performance and metrics reporting for the compensation sales and support teams of SelectQuote Senior.
• Prepare quantitative analysis using Microsoft Excel, SQL, Amazon QuickSight, and other analytics tools to develop meaningful insights into company performance.
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage.
• Produce clear and concise presentations regarding projects and other assigned tasks.
• Provide ad hoc analytical support to various teams throughout the business.
• Create reporting for key performance indicators monitor results and provide analysis of results to company stakeholders.
• Define benchmarks for success within the division using historical analysis.
• Collaborate with department leaders to build analyze and defend strategy and business cases for new initiatives workflow enhancements technological enhancements etc.
• Complete assigned tasks quickly and with a sense of urgency.
• Develop working knowledge of business processes data generated within each process and flow of data within the database for foundational KPIs.

Sales Commissions Analyst

Auditor

• Lead audits designed to assess the business operating and control risks
• Evaluate results, identify control and operational deficiencies, and develop recommendations
• Prepare concise descriptive audit reports based upon audit results
• Identify risks and opportunities associated with specific business processes as related to financial reporting
• Assist in the evaluation of the scope of management testing
• Develop core competency in identification and evaluation of risks unique to the Company and industry
• Plan, lead and execute the objectives of projects and reviews initiated to address specific management objectives

Senior Auditor

Operations

• Develop and maintain performance metrics reporting for the sales and customer service support teams
• Prepare quantitative analysis using Microsoft Excel SQL and other analytic & visualization tools to develop meaningful insights of various program performance
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage
• Produce clear and concise presentations regarding projects and other assigned tasks
• Provide ad hoc analytical support to various teams throughout the business
• Create reporting for key performance indicators monitor results and provide analysis of results to company stakeholders
• Collaborate with department leaders to build analyze and defend strategy and business cases for new initiatives workflow enhancements technological enhancements etc.
• Translate high level business problems into meaningful analysis and provide recommendations to stakeholders

Operations Analyst II – Auto, Home

• Develop and maintain performance metrics reporting for the sales and customer service support teams
• Prepare quantitative analysis using Microsoft Excel SQL and other analytic & visualization tools to develop meaningful insights of various program performance
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage
• Produce clear and concise presentations regarding projects and other assigned tasks
• Provide ad hoc analytical support to various teams throughout the business
• Create reporting for key performance indicators monitor results and provide analysis of results to company stakeholders
• Define benchmarks for success within the division using historical analysis
• Collaborate with department leaders to build analyze and defend strategy and business cases for new initiatives workflow enhancements technological enhancements etc.
• Translate high level business problems into meaningful analysis and provide recommendations to stakeholders
• Complete assigned tasks quickly and with a sense of urgency
• Develop expert knowledge of business processes data generated within each process and flow of data within the database

Senior Operations Analyst II

• Lead IT innovation through continuous learning and improvement.
• Design infrastructure across hybrid environments including on-prem and cloud platforms.
• Develop automation and CI/CD pipelines for infrastructure and application delivery.
• Engage directly with business units to translate strategic needs into technical solutions.
• Participate in on-call rotation for major incident response and operational support.
• Execute as duties assigned to support enterprise operations or project-based needs.

Enterprise Infrastructure Architect

Billing Specialist

• Preparing and submitting clean claims to various insurance companies either electronically or by paper
• Answering questions from patients, clerical staff, and insurance companies
• Identifying and resolving patient billing complaints
• Preparing, reviewing, and sending patient statements
• Evaluating patient’s financial status and establishing budget payment plans; following and reporting the status of delinquent accounts
• Reviewing accounts for possible assignments and making recommendations to the Billing Supervisor
• Prepares information for the collection agency
• Performing various collection actions including contacting patients by phone; correcting and resubmitting claims to third-party payers

Pharmacy Billing Specialist

• Supervise and coach a team of Sales Agents
• Meet sales revenue goals and objectives
• Ensure customer satisfaction and team development
• Participate in New Agent Training

Manager, Sales – Population Health

Full-stack Engineer

• Establish and own the enterprise software architectural vision, standards, and long-term technology strategy
• Lead the immediate technical transformation from current monolithic systems to a modern service-oriented architecture
• Define and document comprehensive API strategies including REST API standards and integration patterns
• Collaborate with the Platform engineering team to establish technical priorities and design decisions
• Create and maintain detailed technical documentation, architecture diagrams and migration plans

Enterprise Software Architect

• As a Software Engineer IV, lead a team of engineers developing and designing software products
• Collaborate within a cross-functional team fostering mutual learning and growth
• Build and deploy software with high availability, performance efficiency, and security
• Design and develop software components for use across the organization
• Create and maintain architecture diagrams and other crucial product documentation
• Mentor less experienced engineers helping them refine their skillset and grow as professionals
• Uphold product quality standards and service level objectives
• Foster a collaborative development environment where innovation thrives