Customer Service and Collections Representative
Wellstar Health System
Nationally Certified Pharmacy Billing Specialist
SelectQuote Insurance Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Collecting, posting and managing patient account payments
- Submitting patient claims to insurance companies and following up on claims
- Preparing and submitting clean claims electronically or by paper
- Answering questions from patients, clerical staff and insurance companies
- Identifying and resolving patient billing complaints
- Preparing, reviewing and sending patient statements
- Evaluating patient’s financial status and establishing budget payment plans
- Reviewing accounts for possible assignments and recommending to Billing Supervisor
- Performing various collection actions, contacting patients by phone
- Participating in educational activities and attending monthly staff meetings
- Maintaining strict confidentiality and adhering to HIPAA guidelines
Requirements
- Detail-oriented and accurate
- Ability to operate a computer, computer software and basic office equipment
- Ability to operate a multi-line telephone system
- Skilled in answering a telephone in a pleasant and helpful manner
- Ability to read, understand and follow oral and written instructions
- Ability to establish and maintain effective working relationship with patients, associates and the public
- Proficiency in reading, writing and speaking English
- Pharmacy Technician Certification (PTCB) license required for new hires
- Must be a fully licensed technician in the State of Indiana or willing to earn license upon employment
- 1 year of medical billing and collections practice experience preferred
- Knowledge of basic medical coding and third-party operating procedures preferred
