Tech Stack
GoITSMJavaScriptServiceNowSOAP
About the role
- Configure and customize ServiceNow modules including ITSM, HRSD, PSDS, SPM, and FSM
- Develop custom applications, workflows, forms, business rules, UI policies, client scripts, and integrations
- Implement Catalog Builder to enable delegated development and empower teams to create/manage service requests
- Configure SLAs, playbooks, assignment rules, and notifications to automate service delivery
- Perform data migrations from legacy platforms into ServiceNow
- Build and maintain dashboards, custom reports, and portals for actionable insights
- Support integrations such as BrightSign and other third-party systems through spokes, data sources, and CMDB mappings
- Participate in Agile ceremonies (sprint planning, reviews, retrospectives, daily standups)
- Provide Go-Live support and hypercare, troubleshooting issues, and ensuring smooth adoption
- Maintain technical documentation, system specifications, and end-user how-to guides
- Collaborate with architects, project managers, and stakeholders to ensure alignment with platform best practices and security standards
Requirements
- 3+ years of hands-on ServiceNow development experience across multiple modules (ITSM, HRSD, SPM, FSM, or equivalent)
- Certified ServiceNow System Administrator
- Proven background in configuring and customizing ServiceNow applications (workflows, forms, business rules, client scripts, UI policies)
- Experience with data migration from legacy systems into ServiceNow (e.g., ManageEngine, Smartsheets, QuickBase)
- Familiarity with integrations (REST, SOAP, APIs, MID Server, spokes)
- Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio/App Engine
- Knowledge of building dashboards, reports, portals, and Catalog Builder for delegated development
- One or more CIS certifications (e.g., ITSM, HRSD, SPM, FSM) — nice to have
- ServiceNow Certified Application Developer (CAD) — nice to have
- Must be a U.S. citizen (clearance requirement)