Crossfuze

ServiceNow Senior Technical Consultant, CSM/FSM/SPM

Crossfuze

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $125,000 - $145,000 per year

Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAPTCP/IP

About the role

  • Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
  • Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
  • Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Answer technical and application configuration questions
  • Configure and customize new applications and modules within the ServiceNow platform
  • Implement new functionality for customers while following ServiceNow best practices
  • Assist in troubleshooting ServiceNow upgrades, patching, and release management
  • Provide analysis of problems and possible solutions
  • Produce detailed documentation on all work completed
  • Lead technical implementation teams including code review for less experienced consultants
  • Develop and configure required integration components such as SSO, LDAP, and APIs
  • Develop and enhance ServiceNow portal components to improve user experience
  • Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient
  • Conduct technical training and knowledge transfer sessions
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
  • Maintain 80% billable utilization target
  • Other duties as assigned and requested

Requirements

  • 4+ years of experience implementing, configuring, and customizing ServiceNow
  • 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
  • Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
  • Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
  • Familiarity with integrations using REST/SOAP web services
  • Ability to work remotely and collaborate with distributed teams
  • Ability to understand and implement complex end-user requirements
  • Strong organizational skills and ability to manage multiple projects