A1FED

Nuvolo Developer (Remote)

A1FED

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems
  • Load assets into ServiceNow from third-party systems using web services and Import Sets
  • Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods
  • Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management
  • Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models
  • Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages
  • Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models
  • Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow
  • Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows
  • Create and enhance Facilities Catalog Items for Reservation System improvements
  • Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL)
  • Support change and release management processes
  • Design intuitive form layouts using UI Actions and UI Policies
  • Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules

Requirements

  • US Citizen or Permanent Resident
  • 3+ years of ServiceNow development experience, with at least one to two years in Nuvolo modules (Real Estate, FRPP, Reservation, Space)
  • Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles
  • Hands-on experience with ServiceNow scripting (JavaScript, Glide Application Programming Interface), HyperText Markup Language (HTML), and UI customization
  • Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques
  • Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and Simple Network Management Protocol (SNMP)
  • Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions