A1FED

Software Engineer

• Develop high-quality, engaging, and instructionally sound web-based trainings.
• Apply the ADDIE Model, multimedia principles, and adult learning theory to develop engaging training materials.
• Utilize a variety of art media, techniques, and creative software to produce polished, publication-ready content.
• Assist in the development of just-in-time training materials, audio-visual presentations, scheduling, and follow-on actions.
• Apply Section 508 compliance requirements to all courseware and resource materials.
• Conduct alpha and beta testing for both self-developed and peer-developed eLearning products.
• Upload SCORM packages into the client’s LMS testing environment, including pre- and post-assessment materials.
• Collaborate with instructional designers, subject matter experts, and developers to create eLearning courses.
• Ensure compliance with client branding and template guidelines for all training deliverables.
• Communicate effectively with program managers, team members, and government points of contact.

eLearning Developer

Administration

• Serve as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurations
• Build, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standards
• Manage user accounts, roles, permissions, and organizational hierarchies within the LMS
• Troubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely manner
• Ensure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standards
• Generate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managers
• Monitor training completion rates and flag non-compliance to appropriate stakeholders
• Maintain accurate learner records and audit trails in accordance with federal records management requirements
• Serve as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end users
• Collaborate with instructional designers and eLearning developers to ensure seamless content integration into JKO
• Provide training and guidance to course managers and content owners on LMS functionality and best practices
• Conduct regular audits of course content, user data, and system configurations to ensure accuracy and integrity
• Identify opportunities to improve LMS workflows, user experience, and reporting capabilities
• Stay current on JKO platform updates, new features, and DoD eLearning policy changes
• Document LMS processes, standard operating procedures (SOPs), and user guides

LMS Administrator

Systems Engineer

• Coordinate and facilitate subject-specific working groups for training development.
• Develop detailed design documents and storyboards for web-based training.
• Support subject-matter experts with the ADDIE process, adult learning theory, and multimedia best practices.
• Coordinate outreach to library program development personnel.
• Conduct comprehensive reviews of literature, research, and existing courses as assigned.
• Conduct instruction delivery and facilitation of professional development topics to management-level personnel.

Instructional Systems Designer – Remote

• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services
• Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations
• Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades
• Diagnose, troubleshoot, and resolve platform and identity service issues
• Support developer application deployments utilizing platform and SSO services
• Own production application release deployments and provide support for development and test deployments as required
• Implement and maintain automated platform and infrastructure deployments using existing automation pipelines
• Contribute to continuous service improvement through automation and process enhancements
• Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles
• Participate in incident, problem, and change management activities in accordance with ITIL practices
• Administer Okta users, groups, roles, policies, and access controls
• Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0
• Support MFA and adaptive authentication policies
• Work closely with application and middleware teams to onboard and maintain integrations
• Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

eLearning Developer

LMS Administrator

Instructional Systems Designer – Remote

SSO / Platform Administrator, Mid-Level