A1FED

Administration

• Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services
• Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations
• Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades
• Diagnose, troubleshoot, and resolve platform and identity service issues
• Support developer application deployments utilizing platform and SSO services
• Own production application release deployments and provide support for development and test deployments as required
• Implement and maintain automated platform and infrastructure deployments using existing automation pipelines
• Contribute to continuous service improvement through automation and process enhancements
• Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles
• Participate in incident, problem, and change management activities in accordance with ITIL practices
• Administer Okta users, groups, roles, policies, and access controls
• Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0
• Support MFA and adaptive authentication policies
• Work closely with application and middleware teams to onboard and maintain integrations
• Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

SSO / Platform Administrator, Mid-Level

ServiceNow

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules
• Serve as the technical SME on platform capabilities
• Design integrations using Integration Hub, REST APIs, and custom spokes
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements
• Oversee technical design documentation, architecture diagrams, and configuration standards
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery

ServiceNow Architect, CTA Certification

• Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM
• Build and maintain custom ServiceNow functionality using: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions
• Implement and optimize integrations using: REST/SOAP APIs
• Configure and enhance Employee Center Pro experiences and HR service workflows.
• Develop and maintain GRC controls, policy/compliance workflows, and reporting dashboards.
• Support SecOps and VR use cases such as vulnerability ingestion, remediation workflows, and security incident management.
• Provide technical leadership and mentoring for junior developers and administrators.
• Collaborate with platform owners, architects, and business stakeholders to translate requirements into technical solutions.

Senior ServiceNow Developer

• Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements
• Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices
• Configure and support ServiceNow modules to meet program, operational, and compliance requirements
• Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards
• Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables
• Track and report project status, risks, and milestones to government and internal stakeholders
• Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework
• Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts

Senior Business Analyst, Configurator, Developer – ServiceNow

Operations

• Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues.
• Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma.
• Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements.
• Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition.
• Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management.
• Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement.
• Developing workflow processes to track progress and streamline operations; Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives.
• Assisting with the enterprise risk management program and training on identification, mitigations, and best practices.
• Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders.
• Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries.
• Developing concise, professional, and compelling executive presentations on major initiatives.
• Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities.
• Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives.
• Identifying and managing ad hoc strategic projects.
• Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.

Process Improvement Consultant

• Lead and manage Agile ServiceNow projects from initiation through delivery
• Collaborate with business and technical stakeholders to gather, analyze, and translate requirements into ServiceNow-based solutions
• Manage project scope, schedule, risks, issues, and dependencies
• Use ServiceNow to manage user stories, backlogs, sprint planning, and reporting
• Ensure project deliverables meet federal security, regulatory, and compliance requirements
• Facilitate Agile ceremonies (stand-ups, sprint planning, reviews, retrospectives)
• Provide regular status reporting to government and internal leadership
• Coordinate with development, testing, and platform teams to ensure quality outcomes