A1FED

System Administrator

• Administer and support IBM z/OS DB2 and IMS subsystems
• Manage and maintain z/OS UNIX System Services and MVS UNIX
• Provide system configuration, performance tuning, and troubleshooting to ensure optimal availability and reliability
• Support Broadcom software products including CA Endevor, CA Gen, CA Easytrieve, CA7, CA Top Secret, Sysview, and CA 1
• Administer and support SAS for monitoring, reporting, and automation
• Implement and enforce security, backup, and recovery strategies
• Perform installation, upgrades, and maintenance of mainframe software and tools
• Collaborate with federal stakeholders to meet compliance, reporting, and operational requirements

z/OS, DB2 and IMS System Administrator

ServiceNow

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical SME on platform capabilities including: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Security Operations (SecOps) Strategic Portfolio Management (SPM) Integrated Risk Management (IRM) HR Service Delivery (HRSD) App Engine and Automation Engine CMDB and CSDM
• Design integrations using Integration Hub, REST APIs , and custom spokes.
• Guide developers and administrators, ensuring alignment with best practices and federal security requirements.
• Oversee technical design documentation, architecture diagrams, and configuration standards.
• Collaborate with Program Manager, Product Owners, and Stakeholders to support roadmap planning and delivery.

ServiceNow Enterprise Architect – Federal IT Program

Software Engineer

• Apply the ADDIE Model, multimedia principles, and adult learning theory to develop engaging training materials.
• Utilize a variety of art media, techniques, and creative software to produce polished, publication-ready content.
• Assist in the development of just-in-time training materials, audio-visual presentations, scheduling, and follow-on actions.
• Apply Section 508 compliance requirements to all courseware and resource materials.
• Conduct alpha and beta testing for both self-developed and peer-developed eLearning products.
• Upload SCORM packages into the client’s LMS testing environment, including pre- and post-assessment materials.
• Collaborate with instructional designers, subject matter experts, and developers to create eLearning courses.
• Ensure compliance with client branding and template guidelines for all training deliverables.
• Use Articulate Storyline and Adobe Creative Cloud to develop synchronous and asynchronous eLearning products.
• Communicate effectively with program managers, team members, and government points of contact.
• Apply design principles such as color, line, form, and space to produce visually appealing eLearning content.
• Provide developmental timelines based on the various phases of assigned projects which, due to their size, scope, and priority, must be segmented and assigned to other development specialists within the organization.

eLearning Developer (Remote)

• Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems
• Load assets into ServiceNow from third-party systems using web services and Import Sets
• Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods
• Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management
• Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models
• Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages
• Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models
• Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow
• Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows
• Create and enhance Facilities Catalog Items for Reservation System improvements
• Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL)
• Support change and release management processes
• Design intuitive form layouts using UI Actions and UI Policies
• Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules

z/OS, DB2 and IMS System Administrator

ServiceNow Enterprise Architect – Federal IT Program

eLearning Developer (Remote)

Nuvolo Developer (Remote)