ServiceNow Technical Consultant – SPM
Astrica
GoServiceNow
Salary
💰 $85,000 - $95,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloudITSMJavaScriptServiceNow
About the role
- Maintain and update the ServiceNow service catalog structure, categories, workflows and items
- Work with service owners and business units to onboard new service catalog items and retire outdated services
- Ensure consistency, accuracy, and compliance of service catalog items with organizational standards
- Perform quality assurance reviews of catalog content for completeness and usability
- Manage data, workflows, and approval processes associated with catalog items
- Develop and maintain documentation and standards for catalog item creation and lifecycle
- Support continuous improvement efforts by analyzing catalog usage and recommending enhancements
- Coordinate with ServiceNow administrators and developers to implement catalog changes
Requirements
- Strong understanding of the ServiceNow platform, particularly the Service Catalog module, assets and configuration items
- Experience with ITIL and IT Service Management (ITSM) principles
- Excellent attention to detail and organizational skills
- Familiarity with service request workflows and automation in ServiceNow
- Ability to communicate effectively with technical and non-technical stakeholders
- Experience with data governance or content management is a plus
- ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification preferred
- Bachelor's degree in Information Technology, Business, or related field preferred
- Prior experience in IT operations, service catalog management, or business analysis preferred
- U.S. citizenship required (pursuant to a government contract)
- Must be willing and able to work remotely
- Compliance with drug testing (at hire or random intervals)
