VPS

ServiceNow Librarian

VPS

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $85,000 - $95,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSCloudITSMJavaScriptServiceNow

About the role

  • Maintain and update the ServiceNow service catalog structure, categories, workflows and items
  • Work with service owners and business units to onboard new service catalog items and retire outdated services
  • Ensure consistency, accuracy, and compliance of service catalog items with organizational standards
  • Perform quality assurance reviews of catalog content for completeness and usability
  • Manage data, workflows, and approval processes associated with catalog items
  • Develop and maintain documentation and standards for catalog item creation and lifecycle
  • Support continuous improvement efforts by analyzing catalog usage and recommending enhancements
  • Coordinate with ServiceNow administrators and developers to implement catalog changes

Requirements

  • Strong understanding of the ServiceNow platform, particularly the Service Catalog module, assets and configuration items
  • Experience with ITIL and IT Service Management (ITSM) principles
  • Excellent attention to detail and organizational skills
  • Familiarity with service request workflows and automation in ServiceNow
  • Ability to communicate effectively with technical and non-technical stakeholders
  • Experience with data governance or content management is a plus
  • ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification preferred
  • Bachelor's degree in Information Technology, Business, or related field preferred
  • Prior experience in IT operations, service catalog management, or business analysis preferred
  • U.S. citizenship required (pursuant to a government contract)
  • Must be willing and able to work remotely
  • Compliance with drug testing (at hire or random intervals)