ServiceNow

• Collaborate with stakeholders to identify and document business needs and requirements related to ServiceNow CMDB implementations and enhancements
• Configure, manage, and optimize ServiceNow Discovery probes, credentials, and patterns to discover and classify assets
• Ensure the accuracy and completeness of the Configuration Management Database (CMDB) by addressing anomalies and maintaining data integrity
• Plan and manage the capacity and performance of ServiceNow MID servers
• Establish and maintain discovery schedules, ensuring they align with IT infrastructure and business needs
• Work closely with network engineers, application owners, and other IT teams to ensure accurate data and efficient processes
• Troubleshoot and resolve discovery issues and failures
• Create and maintain documentation for all discovery work done.

ServiceNow Discovery Lead

Director – ServiceNow Solutions, Integrations

ServiceNow Developer – SME

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior ServiceNow SAM Developer

Senior ServiceNow Developer – Active FAA Public Trust Clearance