ServiceNow Senior Technical Consultant, CSM/FSM/SPM
Crossfuze
ITSMJavaScriptServiceNowSOAPTCP/IP
ServiceNow BCM Consultant
Verinext
contract
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMJavaScriptServiceNow
About the role
- Join Verinext, a technology company recognized as a "Best Place to Work" by the Philadelphia Business Journal; work in an innovative, team-oriented culture
- We are seeking a ServiceNow BCM (Business Continuity Management) Specialist to design, implement, and manage business continuity processes using the ServiceNow platform
- Develop and manage the Business Continuity Management processes within the ServiceNow platform
- Lead the configuration and maintenance of the ServiceNow CMDB module, ensuring accurate and up-to-date data
- Collaborate with IT teams to integrate ITOM processes, including event management, incident management, and operational intelligence
- Customize ServiceNow applications and facilitate the implementation of new modules
- Ensure compliance with best practices for IT service management and business continuity standards
- Provide technical expertise and guidance on ServiceNow functionalities to support business objectives
- Implement and maintain ServiceNow scripts, workflows, and business rules
- Monitor system performance and provide solutions to improve efficiency and reliability
- Assist in the development of user documentation and training materials for ServiceNow applications
- Participate in regular audits and reviews to ensure consistent ServiceNow platform improvements
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 3+ years of experience working with ServiceNow, specifically in BCM, CMDB, and ITOM modules
- ServiceNow Certification is highly desirable
- Expertise in configuring and managing the ServiceNow CMDB module
- Proficient in ITOM processes, including automation, orchestration, and service mapping
- Strong knowledge of ServiceNow scripting, including JavaScript, Glide API, and server-side/client-side scripting
- Ability to design and implement custom workflows and applications within ServiceNow
- Solid understanding of ITIL practices and their application in a ServiceNow environment
- Proven ability to manage multiple priorities and tasks in a fast-paced environment
- Experience in conducting user training and creating technical documentation
- Familiarity with agile methodologies and project management principles
