Seamless Migration LLC

ServiceNow

• Configure and customize ServiceNow modules including ITSM, HRSD, PSDS, SPM, and FSM
• Develop custom applications, workflows, forms, business rules, UI policies, client scripts, and integrations
• Implement Catalog Builder to enable delegated development and empower teams to create/manage service requests
• Configure SLAs, playbooks, assignment rules, and notifications to automate service delivery
• Perform data migrations from legacy platforms into ServiceNow
• Build and maintain dashboards, custom reports, and portals for actionable insights
• Support integrations such as BrightSign and other third-party systems through spokes, data sources, and CMDB mappings
• Participate in Agile ceremonies (sprint planning, reviews, retrospectives, daily standups)
• Provide Go-Live support and hypercare, troubleshooting issues, and ensuring smooth adoption
• Maintain technical documentation, system specifications, and end-user how-to guides
• Collaborate with architects, project managers, and stakeholders to ensure alignment with platform best practices and security standards

Senior ServiceNow Developer

Network Engineer

• Responsible for the overall evaluation, design, and daily operation of the Enterprise Network Infrastructure
• Act as a hands-on network engineer evaluating complex network-computing system requirements and implementing efficient solutions
• Develop technical standards, identify and evaluate new products, interface with vendors, and collaborate with IT teams
• Responsible for installation, configuration, upgrade, patching, maintenance, and monitoring of the Network across SAP NS2 Enterprise
• Ensure compliance with security and encryption protocols for U.S. national security
• Key deliverables include 100% network availability, fault and performance management, and security enforcement
• Create, implement, and document processes for performance monitoring, problem troubleshooting/helpdesk response, utilization/availability/capacity planning, landscape design/configuration/standards, 24/7 support/escalation/SLA models, IMAC services, and change management
• Perform and coordinate incident diagnosis, corrective action, and root cause analysis
• Oversee configuration, testing, installation, and servicing of all network components (switches, routers, circuits, wireless, VoIP)
• Independently organize work requests based on priority and system criticality
• Manage vendor relationships for evaluation, installation, upgrade, and maintenance of network components
• Act as a Network SME and consultant to internal groups (Endpoint Management, Cyber Security, etc.)
• Lead and perform systems analysis and design, including development of functional requirements for new infrastructure solutions
• Maintain responsibility for end-user satisfaction

DevOps Engineer

• Work in a highly critical production environment supporting AWS, Azure, and GCP
• Leverage infrastructure-as-code, CI/CD pipelines, and container orchestration tools for reliable, scalable, and secure cloud operations
• Develop and maintain scripts and automation tools to streamline deployment, configuration management, and system maintenance
• Focus on cloud-agnostic automation using Terraform to build reusable infrastructure across multiple cloud platforms
• Implement efficient engineering and operational processes and establish best practices to enhance operational efficiency
• Develop and maintain reusable Terraform scripts, modify and run infrastructure code from existing modules, and troubleshoot deployment issues across cloud environments
• Develop new Ansible playbooks; modify, troubleshoot, and maintain existing code to automate infrastructure tasks
• Configure, deploy, and manage Kubernetes clusters; use Helm for deployment and monitor performance
• Design, implement, and maintain CI/CD pipelines using GitLab CI and ArgoCD; write and optimize scripts for automated testing and deployment; apply GitOps practices