SCP Health

Manager

• Lead end-to-end data acquisition and integration operations across 450+ healthcare facilities
• Engage directly with client leadership, business development, and business operations leadership teams
• Serve as the primary point of contact for new technical initiatives requiring Data Acquisition involvement
• Provide day-to-day leadership and operational oversight to the Data Acquisition Engineering team
• Coordinate cross-functional efforts across Operations, Engineering, Data Intelligence, vendors, and client stakeholders
• Oversee HL7, FHIR, API, and flat-file integration workflows
• Manage vendor and external partner relationships
• Own production support operations, including issue prioritization and escalation management
• Establish and maintain SOPs, implementation standards, support playbooks, and knowledge management materials
• Monitor delivery performance, support volumes, and integration health
• Drive operational maturity initiatives including workflow optimization, intake quality improvement, and monitoring capabilities
• Support validation planning and operational readiness activities for new implementations

Manager, Data Acquisition and Integration

Client Services Representative

• Responsible for managing the business relationship with multiple clients
• Maximize relationships by being the main point of contact between SCP Health’s RCS and the client
• Be the client’s resource for communications of changes and/or concerns
• Log client issues / requests / complaints / questions
• Schedule and conduct site visits to client facilities
• Identify challenges faced by the customers and develop workable solutions
• Manage and lead new client or new project implementation activities
• Participate in and/or lead client meetings on a monthly/regular cadence
• Conduct client post go live reviews to identify any operational challenges
• Develop and maintain detailed schedule and project plans for assigned projects

Client Services Manager

Financial Planning and Analysis

• Provide analysis in support of the Operational Finance Team
• Organize information and propose solutions for reporting financial information to leaders
• Perform monthly analysis and reporting of key information for operational teams
• Support with the financial planning and budgeting process
• Compile, evaluate, and transform information for financial analysis to identify trends and opportunities
• Build and maintain relationships with regional operators

Financial Analyst I

• Own daily operational health and availability of RCS billing & coding systems
• Serve as primary escalation point for system incidents, performance degradation, and recurring operational issues
• Manage, coach, and develop RCS Systems Analysts and assigned resources
• Enforce change management standards, approvals, and documentation for Tier 2 and Tier 3 system changes
• Act as an operational liaison with AthenaIDX, Athena EDI, Athena hosting partners, KAV Consulting and internal IT teams

Manager, Data Acquisition and Integration

Client Services Manager

Financial Analyst I

Revenue Cycle Systems Manager