SCP Health

Analyst

• Provide Application & Technical Support
• Develop, test, and monitor integrated solutions
• Collaborate with vendors and business users
• Assist with user acceptance testing
• Manage projects for medium scale support and implementation

System Analyst II

Patient Coordinator

• Work efficiently and in a professional manner utilizing multiple forms of engagement in a fast paced contact center environment
• Manage general inquiries, track appointments, remind patients of appointments
• Collect appropriate data and document all call information according to procedure
• Make multiple outbound calls per shift to patients while following a scripted questionnaire
• Meet key performance goals including call handling metrics, quality performance, and attendance
• Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse

Patient Support Coordinator

Recruitment

• Develop key relationships with Medical Directors, physicians, and other stakeholders
• Source candidates using standard and creative strategies
• Screen and engage with desired candidates for review
• Coordinate clinician interviews and showcase local/community initiatives
• Manage candidate negotiations for job offers and related costs
• Recruit primary and supplemental providers for assigned market

Market Clinical Recruiter

Night Shift

• Use critical thinking skills and respond quickly and professionally under stressful and sometimes emergent situations
• Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations
• Assists in directing patient to the most appropriate level of care
• Provide telephonic health information and nursing education
• Assists and empowers patients to make better health care decisions
• Helps patients to participate in other external programs or resources available to them to improve their health
• Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a “virtual care visit”
• Provide outbound follow-up calls as necessary

Triage Nurse – RN

Financial Planning and Analysis

• Perform monthly analysis and reporting of key information for senior management
• Work directly with client facilities to produce solutions that maintain a positive ROI
• Support with the financial planning and budgeting process
• Compile, evaluate, and transform information from various systems for financial analysis
• Build and maintain relationships with regional operators

Senior Financial Analyst

• Responsible for assembling, analyzing, summarizing, and synthesizing internal and external clinical and operational data sets from hospitals or health care systems, payors and other key health care clients
• Supports executive clinical leadership with needed data, analytics, and reports using both national data sets and SCP data sets to improve clinical performance, improve process and optimize value
• Provides quantitative and qualitative analysis related to growth, innovation and operational initiatives
• Develops, models, analyzes, and tracks impact of these initiatives for SCP Health
• Serves as primary analytics liaison with our health plan partners
• Creates and maintains databases to track business performance, including pertinent data tables and registries
• Analyzes data and summarizes performance using summary statistical procedures
• Develops and analyzes business performance reports (e.g. for claims data, provider data, utilization data) and provides notations of performance deviations and anomalies
• Manages recurring reports (daily/weekly/monthly/etc.) as needed and reporting tools (i.e. dashboards) to ensure stakeholders have robust, timely, and accurate data to drive strategic decision making and monitor departmental performance
• Systematically/independently identifies critical trends and communicates them proactively to the Innovation leadership team

Value-Based Care Performance Analyst

Operations

• Obtain daily Emergency Department log and charts for review
• Ensure all required documents are included in ED chart
• Identify high acuity patient charts for coding and billing
• Review provider documentation for required elements
• Identify non-billable patient charts and document accordingly
• Reconcile patient charts to ED log
• Scan/import and transfer logs and charts within timeframe
• Ensure data quality and integrity of communications
• Return deficient or incomplete patient charts to providers
• Resolve outstanding charts within required timelines
• Submit Inpatient Emergency Response log and charts within required timeframe
• Communicate with Medical Records Assistant Manager
• Build and maintain relationships with providers and hospital personnel
• Attend and participate in departmental meetings as requested
• Obtain completed Employment Eligibility Verification Form (I-9)
• Assist in additional projects as needed
• Act as liaison between ED providers and hospital HIM Departments
• Respond to patient inquiries regarding bills

Health Information Operations Coordinator

Software Engineer

• Lead the design and development of Salesforce solutions to support core business processes
• Design, develop, and maintain Salesforce customizations including Custom Objects, Fields, Page Layouts, Lightning Components, Apex Classes, Triggers, and Batch Jobs
• Own all Salesforce-driven business processes including support, maintenance, documentation, user training, and ongoing enhancements
• Troubleshoot and resolve data integrity issues, performance bottlenecks, and scalability concerns within Salesforce
• Collaborate with Product Team/Owner and business analysts to optimize reporting, automation, and user workflows
• Champion process improvement initiatives and stay up to date with Salesforce platform releases, new features, and industry best practices

Salesforce CRM Developer

Manager

• Lead end-to-end data acquisition and integration operations across 450+ healthcare facilities
• Engage directly with client leadership, business development, and business operations leadership teams
• Serve as the primary point of contact for new technical initiatives requiring Data Acquisition involvement
• Provide day-to-day leadership and operational oversight to the Data Acquisition Engineering team
• Coordinate cross-functional efforts across Operations, Engineering, Data Intelligence, vendors, and client stakeholders
• Oversee HL7, FHIR, API, and flat-file integration workflows
• Manage vendor and external partner relationships
• Own production support operations, including issue prioritization and escalation management
• Establish and maintain SOPs, implementation standards, support playbooks, and knowledge management materials
• Monitor delivery performance, support volumes, and integration health
• Drive operational maturity initiatives including workflow optimization, intake quality improvement, and monitoring capabilities
• Support validation planning and operational readiness activities for new implementations