Patient Support Coordinator

SCP Health

Patient Support Coordinator handling patient inquiries and scheduling appointments in a fast-paced environment. Engaging with patients through calls, chat, and SMS in a remote setting.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $13 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination and scheduling, with a strong focus on call handling metrics and quality performance in a fast-paced healthcare environment. Proficient in managing patient inquiries and utilizing EMR systems effectively.

Highest-signal resume keywords

Patient Care CoordinationCall Handling MetricsEMR ExperienceMedical Assistant CertificationBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingData CollectionDocumentation ProceduresAppointment ManagementQuality Performance Tracking

Soft Skills

Professional CommunicationEfficiency in Fast-Paced Environment

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

Healthcare EnvironmentContact CenterPatient InquiriesPlan of CareGeneral Inquiries

About the role

Key responsibilities & impact

Work efficiently and in a professional manner utilizing multiple forms of engagement in a fast paced contact center environment
Manage general inquiries, track appointments, remind patients of appointments
Collect appropriate data and document all call information according to procedure
Make multiple outbound calls per shift to patients while following a scripted questionnaire
Meet key performance goals including call handling metrics, quality performance, and attendance
Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse

Requirements

What you’ll need

High School Diploma or equivalent required
Medical office administration experience preferred
Medical Assistant Certification preferred
Two year’s patient care coordination or patient scheduling role preferred
Previous experience in healthcare environment preferred
EMR Experience a plus
Spanish Bilingual Preferred

Benefits

Comp & perks

Comprehensive benefits package
Competitive compensation
Health insurance
401(k) plan with a company match
Paid time off and holidays
Professional development support
Employee wellness resources