ScalePad

Revenue Operations

• Power the core engine supporting GTM teams
• Lead CS Operations, Billing, Sales Operations, and GTM Tech Stack Management
• Ensure consistent and on-time execution across all functions
• Run operating rhythm that keeps Sales, Customer Success, and Finance aligned
• Own RevOps intake queue with triage, prioritization, and task tracking
• Maintain operational ownership across various platforms like HubSpot, Chargebee, and Zendesk
• Use AI features to enhance operational execution
• Lead CS Ops, Billing, and Sales Ops analyst team
• Uphold access controls and change-management

Director of Revenue Operations

Manager

• Manage Renewals Pipeline: Own and drive the renewals process for a portfolio of customers, ensuring timely and efficient contract renewals.
• Customer Relationship Management: Develop strong relationships with key stakeholders within customer organizations to ensure satisfaction, mitigate risks, and identify opportunities for upsell and cross-sell.
• Retention Strategy: Work closely with the Customer Success, Adoption Services, and Account Management teams to identify at-risk accounts and create tailored strategies to improve retention and reduce churn.
• Contract Negotiation: Collaborate with customers to negotiate renewal terms, pricing, and any necessary adjustments to contracts.
• Customer Advocacy: Act as a voice for the customer within the organization, ensuring that customer feedback is communicated to product and leadership teams for continuous improvement.
• Reporting & Analysis: Track and report on key metrics related to renewals, including renewal rates, revenue retention, and customer satisfaction. Provide insights to leadership on trends and potential risks.
• Cross-Functional Collaboration: Partner with Account Management, Customer Success, and Finance teams to ensure seamless renewal processes and timely execution of contracts.
• Onboarding & Training: Work with the Adoption Services team to ensure customers are fully onboarded, maximizing the value they get from the product to increase the likelihood of renewal.

Renewals Manager

Account Manager

• Serve as ScalePad’s outward facing representative, owning and growing a defined book of business with full accountability for revenue performance, partner relationships, and long term value.
• Drive expansion revenue within existing accounts through upselling, cross selling, and adoption of additional ScalePad products and services.
• Build and manage a healthy sales funnel through proactive sequencing, marketing and product lead management, and targeted account segmentation.
• Own an MRR based revenue model within our Core Accounts, with responsibility for accurate monthly and quarterly forecasting, pipeline management, and attainment of revenue targets.
• Identify, develop, and execute opportunities to deepen ScalePad’s position as a strategic and trusted technology and business partner.
• Develop strong product knowledge and deliver high level, value focused product demonstrations aligned to partner business outcomes.
• Collaborate closely with Customer Success, Solutions Engineering, Professional Services, Product, and Operations to ensure successful partner outcomes and revenue retention and expansion.
• Practice consultative selling through active listening, thoughtful discovery, and empathetic, informed responses to partner needs.
• Be self motivated and results driven, consistently striving to meet and exceed monthly and quarterly revenue goals.
• Maintain a coachable mindset with a commitment to continuous improvement and mastery of sales and account management skills.
• Forecast revenue accurately in alignment with the Growth Account Management function and business expectations.
• Maintain disciplined data hygiene and reporting accuracy in HubSpot and Gainsight.

Director of Revenue Operations

Renewals Manager

Growth Account Manager