ScalePad

Customer Success Manager

• Manage all strategic post-sales activity for various customer segments
• Maintain deep understanding of the product to help customers achieve business objectives
• Leverage high-touch and one-to-many tactics for positive outcomes
• Proactively identify and flag churn risk
• Develop, test, and iterate on engagement strategies
• Analyze customer data for effective engagement within portfolio
• Partner with Sales, Account Management, Marketing, and Product teams
• Function as the voice of the customer

Full-stack Engineer

• Design, build, and maintain integrations with third-party APIs and data sources.
• Continuously improve and optimize applications, identifying performance bottlenecks and enhancing system reliability.
• Follow best practices in coding, security, and documentation, ensuring high standards across the codebase.
• Participate in technical discussions and code reviews, sharing insights and learning from peers.
• Work closely with our support team to ensure the health and stability of our integrations.
• Enable team collaboration and knowledge sharing, helping to onboard new team members and contributing to a positive engineering culture.

Senior Software Engineer

Onboarding Specialist

• Deliver engaging and high-energy onboarding sessions over Zoom
• Walk partners through setup and configuration of Lifecycle Manager
• Proactively engage partners during onboarding
• Conduct consistent outreach to partners
• Support existing partners with adoption
• Collaborate with Partner Success Management

Business Development Rep

• Initiate meaningful conversations with prospective clients via strategic cold calls and more engaging emails
• Discern and qualify leads arising from marketing campaigns, converting them into tangible sales opportunities
• Understand business needs and propose tailored solutions to meet their unique needs
• Showcase the value and innovation that our company, ScalePad, brings to the table
• Take full ownership of your territory, identifying and initiating contact with prospective clients
• Set up meetings or calls between prospective clients and Account Executives
• Keep our Sales Manager informed on a consistent basis, reporting sales results on a weekly, monthly, and quarterly basis
• Stay on the cutting edge by staying informed about the latest products, services, and innovative pricing/payment plans

Business Development Representative

Product Manager

• Owns a feature set or product area, including backlog and release planning.
• Supports product performance by tracking usage and adoption metrics.
• Collaborates closely with stakeholders and GPM to align priorities.
• Translates business and portfolio objectives into actionable requirements.
• Leads discovery, including partner interviews, ensuring problem and solution validation.
• Contributes to maintaining a product roadmap with near-term detail and alignment to long-term vision.
• Balances partner needs with technical feasibility when scoping features.
• Documents product requirements, user stories, and acceptance criteria.
• Collaborates closely with UX Design to create intuitive and partner-centric experiences.

Support Engineer

• Triage and resolve production issues; act as front line and take ownership until fully resolved
• Troubleshoot and fix complex production issues across serverless architecture, Python code, external integrations, and SQL stored procedures
• Support and maintain application health, stability, reliability, and performance
• Improve knowledge base and documentation by documenting solutions and best practices
• Collaborate closely with other engineers and stakeholders, clearly communicating technical issues and solutions
• Participate in rare "all hands on deck" moments beyond regular hours to resolve critical incidents

Customer Success Manager

Senior Software Engineer

Onboarding Specialist

Business Development Representative

Product Manager

Software Support Engineer