Customer Support

• The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
• To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily.
• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Customer Service Representative

Recruitment

• Partner directly with Hiring Managers on recruiting needs and evolving team needs.
• Support the Corporate/Operations recruiting strategy of the assigned portfolios/industries.
• Provide updates on pipeline health and candidate communication.
• Mentor and coach management on recruiting strategies and interview best practices.
• Creatively source, network and advertise for roles through multiple channels for active and passive hiring.

Talent Acquisition Specialist

General

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Day Porter

Manager

• Direct company programs and implement company policy
• Prepare schedules for service personnel, assign personnel to routes
• Inspect and evaluate physical condition of establishment for compliance
• Maintain contract and contractor status databases
• Ensure compliance with local, state, and federal regulations
• Assist with human resource concerns and issues.

Site Manager, Technology

Operations

• Responsible for directing and implementing company policy to ensure compliance with contract responsibilities
• Manage costs and revenue to meet company financial goals
• Direct operations to meet Customer’s contractual expectations
• Maintain a safe work environment by implementing safety, recognition, and training programs
• Ensure compliance with regulations
• Manage and retain qualified staff

Director of Operations

Supervisor

• Coordinate and supervise the activities of employees in the Custodial program
• Train and instruct employees in tasks, safety, policies, and procedures
• Ensure that custodial services meet the needs of the site
• Ensure custodial personnel have the equipment and supplies necessary to perform their job
• Conduct regular quality, service, and safety inspections of assigned areas and reporting the results of the inspections with particular emphasis on needed repairs
• Evaluate and recommend new custodial supplies and equipment by conducting testing
• Ensure specified contract services are provided by the contractor by inspecting the work performed
• Advises the immediate supervisor when shortcomings or other deficiencies of work are noted
• Report employee personnel and customer issues to supervisor
• Report accidents and incidents to the supervisor immediately
• Carry out management responsibilities in accordance with the organization's policies and applicable laws
• Interview, hire, plans, assign, and direct work
• Ensure each team member works in conformance with SBM policies and procedures
• Ensure operational excellence through training, coaching, disciplining, and encouragement of team members
• Address complaints and resolve problems
• Monitor employees for proper use of personal protective equipment, and supplies
• Provide recommendations for corrective action on areas that need improvement
• Review and maintain employee’s records such as attendance and metric data

Custodial Supervisor

• Coordinate activities within the assigned program
• Inspect areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations
• Train, supervise and instruct employees in tasks, safety, policies, and procedures
• Perform duties of employees within the program assigned
• Coordinate and monitors work activities, recommend training and discipline
• Provide written reports, such as pass down, weekly, or monthly
• Perform quality, service, and safety inspections
• Track equipment inventory, maintenance, and repair
• Track supplies and maintain inventory
• Monitor employees for proper use of personal protective equipment to assure safety compliance
• Report employee personnel and customer issues to manager
• Correct at risk behavior immediately, then report to the manager immediately
• Provide recommendations for corrective action on areas that need improvement
• Maintain records, i.e., training, inspections, attendance, and metric data

Site Supervisor

• The Site Supervisor will be responsible for safely coordinating activities within the assigned program.
• Inspect areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations.
• Perform duties of employees within the program assigned.
• Train, supervise and instruct employees in tasks, safety, policies, and procedures.
• Coordinate and monitor work activities, recommends training and discipline.
• Write written reports, such as pass down, weekly, or monthly.
• Perform quality, service, and safety inspections.
• Track equipment inventory, maintenance, and repair.
• Track supplies and maintain inventory.
• Monitor employees for proper use of personal protective equipment to assure safety compliance.
• Report employee personnel and customer issues to manager.
• Correct at risk behavior immediately, then report to the manager immediately.
• Provide recommendations for corrective action on areas that need improvement.
• Maintain records, i.e., training, inspections, attendance, and metric data.
• Familiar with supervisor responsibilities.

Executive

• Provide strategic support, collaboration and advisement to the executive team
• Manage complex, multi-time zone calendars and screen contacts
• Triage incoming communications and act as a liaison to internal/external partners
• Coordinate detailed domestic and international travel itineraries
• Maintain day-to-day books for personal entities and households
• Reconcile bank and credit card statements monthly
• Manage personal bill payments and vendor invoicing
• Participate in various executive meetings and provide high level notetaking
• Organize team communications and plan events.

Executive Business Partner

Learning and Development

• Assist with developing work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
• Assist with inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Assist with implementation and execution of policies and goals
• Inspect plant and evaluate use of space and facilities
• Assist with plan, budget, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Maintain a safe work environment for self and employees
• Assist with compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.

Manager in Training

Account Executive

• Operate as the day-to-day point of contact related to all matters specific to the accounts
• Develop and manage client relationships ensuring that expected service levels are achieved
• Solve conflicts with clients and resolve employee issues quickly and effectively
• Meet all client deadlines according to customer needs and objectives
• Oversee customer account management and negotiate contracts to maximize profit
• Establish budgets with the client and Account Director
• Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities
• Encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities
• Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders
• May participate in governance meetings with the vendors and client
• Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies
• Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels
• Support both internal and external regulatory agency inspection reviews
• Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate
• Recruit, hire, create structure, evaluate, and develop high performing teams
• Identify new sales opportunities within existing accounts
• Help prepare and give sales presentations to high-level executives
• Forecast and track sales results and make annual forecasts
• Communicate the progress of monthly and quarterly initiatives to internal and external team members.
• Work with managers and supervisors on site to plan, assign, and direct work of employees
• Provide leadership/motivation and convey the vision and values of SBM to team members
• Some travel may be required

Assistant Account Director

Human Resources

• Coordinates assigned division(s) responsibilities in employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, retention and compliance with company, state and federal laws, regulations and policies
• Maintains knowledge of legal requirements and government reporting regulations
• Partners with training department or identifies external resources for training needs
• Coaches and assists managers with employee relations issues
• Drives people engagement through training of site management team on engagement strategies
• Drafts, executes, reviews, and maintains records of personnel transactions
• Provides regular departmental reporting
• Champions talent review processes
• Prepares employee separation notices and conducts exit interviews
• Consults with managers and finance on pay activities
• Completes special projects by clarifying project objectives and setting timetables
• Investigates Employee Relations issues and grievances

Bilingual HR Generalist

Bilingual

• Responsible for safely coordinating activities within the assigned program
• Inspect areas, equipment, and working conditions to ensure compliance with sanitation and OSHA regulations
• Train, supervise and instruct employees in tasks, safety, policies, and procedures
• Coordinate and monitors work activities, recommends training and discipline
• Perform written reports, such as pass down, weekly, or monthly
• Perform quality, service, and safety inspections
• Track equipment inventory, maintenance, and repair
• Track supplies and maintain inventory
• Monitor employees for proper use of personal protective equipment to assure safety compliance
• Report employee personnel and customer issues to manager
• Correct at-risk behavior immediately, then report to the manager immediately
• Provide recommendations for corrective action on areas that need improvement
• Maintain records, i.e., training, inspections, attendance, and metric data

Customer Service Representative

Talent Acquisition Specialist

Day Porter

Site Manager, Technology

Director of Operations

Custodial Supervisor

Site Supervisor

Site Supervisor

Executive Business Partner

Manager in Training

Customer Service Representative

Assistant Account Director

Bilingual HR Generalist

Customer Service Representative

Bilingual Site Supervisor