Customer Service Representative

SBM

Customer Service Representative responsible for cleanliness and sanitation tasks, operating motorized equipment, and ensuring safety in assigned areas within New York.

Posted 7/17/2026full-timeSaratoga Springs • New York • 🇺🇸 United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in janitorial duties, including the operation of motorized cleaning equipment and knowledge of cleaning methods and compounds. Strong communication skills and the ability to work effectively in a team environment are essential for maintaining safety and customer satisfaction.

Highest-signal resume keywords

Janitorial DutiesMotorized Cleaning Equipment OperationSafety and Task Training CertificationForklift CertificationBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cleaning MethodsCleaning Equipment MaintenanceKnowledge of Cleaning CompoundsReading and Interpreting InstructionsRepetitive Task Performance

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProfessional ConductTeam CollaborationCustomer Service Understanding

Tools & Technologies

Personal Protective EquipmentReporting Systems

Certifications & Qualifications

Safety and Task Training CertificationForklift Certification

Industry Keywords

Janitorial ServicesHazardous Conditions ReportingDaily UpkeepCompany Procedures ComplianceProfessional Appearance

About the role

Key responsibilities & impact

Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems, and of the environment

Requirements

What you’ll need

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
May be required to have a valid driver’s license.
Completed all safety and task training certification.
May be required to be forklift certified.
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Benefits

Comp & perks

SBM offers comprehensive benefit packages.