Customer Service Representative

SBM

The Customer Service Representative ensures areas are clean and sanitary. Duties include janitorial tasks and compliance with safety procedures in assigned locations.

Posted 8/1/2026full-timeRio Rancho • New Mexico • 🇺🇸 United StatesJunior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in janitorial duties, including the operation of motorized cleaning equipment and knowledge of cleaning methods and compounds. Strong communication skills and the ability to work effectively in a team environment are essential for maintaining cleanliness and ensuring customer satisfaction.

Highest-signal resume keywords

Janitorial DutiesMotorized Cleaning Equipment OperationSafety and Task Training CertificationStrong Verbal and Written Communication SkillsBilingual

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Janitorial DutiesKnowledge of Cleaning MethodsKnowledge of Cleaning CompoundsOperation of Motorized Cleaning EquipmentForklift Certification

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationTeam CollaborationProfessional Conduct

Tools & Technologies

Personal Protective Equipment

Certifications & Qualifications

Safety and Task Training CertificationForklift Certification

Industry Keywords

Customer ServiceSanitationSafety RulesReporting SystemsCleaning Equipment Care

About the role

Key responsibilities & impact

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily.
Perform janitorial duties
Perform all duties listed on the daily schedule
Operate motorized cleaning equipment
Maintain daily upkeep of assigned area
Report incidents and hazardous conditions to supervisor
Comply with safety rules, policies, and procedures
Perform work assignments in a team with other employees
Perform repetitive tasks
Maintain clean work area
Follow all protocols, company procedures, policies, and rules
Take direction and respond to supervision
Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
Fill in during staff shortage
Support shift lead in completing punch-list items
Use proper personal protective equipment
Present a professional appearance and conduct
Understand customer service and satisfaction
Understand reporting systems, and of the environment

Requirements

What you’ll need

No specific education requirement
3-6 months training or experience preferred; or equivalent combination of education and experience.
May be required to have a valid driver’s license.
Completed all safety and task training certification.
May be required to be forklift certified.
Bilingual a plus
Ability to read and interpret instructions, procedures, manuals, and other documents
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Benefits

Comp & perks

SBM offers comprehensive benefit packages.