Saviynt

Director

• Partner Planning
• Evangelize Saviynt's value proposition to assigned partners, emphasizing its cloud-based identity platform portfolio.
• In collaboration with partner leaders, develop a joint partnership strategy and GTM plan that includes investments.
• Cultivate partner offerings and solutions to drive customer engagement and adoption of Saviynt's identity platform across West regional markets.
• Identify, recruit, and onboard strategic solution providers with established West region practice areas.
• Manage day-to-day needs of assigned partners including deal registration review of all opportunities.
• Collaborate with regional Saviynt sales teams and leaders to develop joint opportunities.
• Drive the growth of Saviynt investment within each assigned partner organization across quarterly demand generation programs.
• Build partner-sourced pipeline and meet annual revenue goals, focusing on top-tier partners.

Partner Director

Platform Engineer

• Ensure the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud.
• Maintain the stability, performance, and reliability of our platform.
• Work closely with operations team members, development, and engineering to resolve issues.
• Analyze application and database performance issues and identify root causes.
• Oversee the monitoring of our SaaS applications and underlying infrastructure.
• Effectively participate in on-call escalations.
• Proactively communicate with customers on technical issues when required.
• Manage the full lifecycle of alerts, incidents, and service requests.

Senior Platform Support Engineer

Product Manager

• Own the strategy to engage, support, and scale the developer ecosystem around Saviynt products — turning ISV/Technology partners, and independent developers into active builders on the platform.
• Unlock ISV/Technology partner integrations by identifying joint use cases and guiding partners to build integrations that address real customer needs on the Saviynt Identity Security platform.
• Pioneer AI-native product experiences — leverage AI agents and emerging agentic frameworks to reimagine how developers and partners interact with Saviynt's platform, define the product vision, requirements, and success metrics for embedding agentic capabilities across the developer ecosystem.
• Uncover high-impact opportunities through ongoing customer and developer discovery, surfacing integration gaps before they become friction points.
• Build a world-class Developer Portal and a rich library of resources — APIs, SDKs, documentation, and tooling — that make it easy for developers, partners, and community members to create apps and solutions.
• Meet developers where they are — engaging across forums, social media, events, webinars, and hackathons to build an active, thriving community.
• Be the developer's voice internally — partnering closely with Product, Engineering, and Documentation teams to ensure developer feedback directly shapes the roadmap.
• Create content developers love — sample apps, quick-start guides, tutorials, and blogs that reduce time-to-build and accelerate adoption.
• Shape the integration foundation — gathering and translating community input into clear requirements for Saviynt's APIs, integration frameworks, and developer tools.
• Amplify through events — collaborating with Marketing and Community teams to deliver compelling developer-focused experiences, from online sessions to in-person meetups and hackathons.
• Represent Saviynt externally — showing up at industry conferences and community events to build relationships and establish Saviynt as a destination platform for developers.

Staff Product Manager

Product Operations

• Lead the development and delivery of roadmap presentations
• Build and maintain AI-native workflows using Claude Code
• Collaborate cross-functionally to ensure feedback and analytics shape product direction
• Lead cross-functional projects, providing program management for product initiatives
• Own the end-to-end process for capturing, synthesizing, and routing customer feedback

Staff Product Operations Manager

Solutions Engineer

• Develop and deliver technical presentations to demonstrate enterprise solutions, ease-of-configuration, simplicity of architecture, and intelligence of workflows providing the opportunity for customer interaction and demonstrating excellent presentation skills.
• Effectively communicate solution value to the business and technical audiences that is clear and satisfies prospective customer requirements and/or inquiries.
• Provide needs assessment, consultation, technical solutions, and customer support with a team of Saviynt professionals.
• Collaborate with both the sales and global bid team members to respond to satisfy prospective customer inquiries resulting from an RFx.
• Assist members of the global bid team and collaborate with members of the product management team in the curation of RFx responses.
• Effectively communicate with sales directors and sales management, working proactively and independently to prioritize and manage top regional opportunities, driving them to closure.
• Regularly provide solution feedback and competitive intel from the field to Saviynt product management, solutions strategy, and marketing teams.
• Ramp and coach Solutions Engineers on solution demonstration, RFP responses and presentations, technical overviews, POC scope management, and execution.
• Up to 60% travel across the country.

Staff Solutions Engineer

Customer Success Manager

• Serve as the primary point of contact and advocate for assigned customers.
• Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process.
• Cultivate strong relationships with customer stakeholders, up to the C-level executives.
• Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite.
• Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment.
• Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives.
• Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered.
• Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions.
• Develop and maintain accurate account plans and comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them.
• Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting monthly reviews to identify necessary corrective actions and ensure progress towards goals.
• Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers.
• Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities.
• Manage the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals.
• Provide assistance with the management of delivery projects, ensuring alignment with customer expectations and successful outcomes.
• Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies.
• Act as the voice of the customer, actively collecting feedback and channeling it to relevant internal teams to drive continuous improvement across all areas, including product development and service delivery.

Support Engineer

• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
• Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
• Provide Level 4 support for the system within agreed service levels
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
• Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
• Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
• Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings

Associate Principal Technical Support Engineer

Account Executive

• Effectively interact with Field Sales, Cloud Team, and Line of Business decision-makers
• Learn and maintain knowledge of Saviynt’s solutions, focused on Cloud Security, Cloud Access Governance & PAM
• Aggressively identify qualified sales opportunities across all assigned accounts/ territory
• Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate meaningful pipeline
• Maintain disciplined, detailed, and up-to-date records on Lead & Opportunity activity in SFDC to ensure effective lead development, proper team communication, and executive visibility
• Be diligent in timely follow-up and provide quality work products
• Attend and assist with corporate and field sales & marketing events
• Achieve monthly and quarterly revenue objectives

Strategic Account Executive

Sales

• Effectively interact with Field Sales, Cloud Team, and Line of Business decision-makers.
• Learn and maintain knowledge of Saviynt’s solutions, focused on Cloud Security, Cloud Access Governance & PAM.
• Aggressively identify qualified sales opportunities across all assigned accounts.
• Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate meaningful pipeline.
• Maintain disciplined, detailed, and up-to-date records on Lead & Opportunity activity in SFDC to ensure effective lead development, proper team communication, and executive visibility.
• Be diligent in timely follow-up and provide quality work products.
• Attend and assist with corporate and field sales & marketing events.
• Achieve monthly and quarterly revenue objectives.

Sales Director

Security Engineer

• Serve as the technical authority for the Saviynt IGA platform.
• Provide deep product expertise and architectural leadership across design, implementation, and operational phases.
• Partner closely with the System Owner, security leadership, cloud teams, and implementation partners.
• Ensure scalable, secure, and high-quality delivery of identity services.
• Act as the primary technical decision-maker for Saviynt configurations, integrations, and troubleshooting.
• Provide leadership to implementation and configuration teams.

Senior Identity Security Architect – IGA

• Own the Ray ecosystem end-to-end: manage KubeRay on GKE, tune Ray Core Task/Actor scheduling, operate the Plasma distributed object store, and configure Ray Data for GPU-direct streaming from GCS/S3
• Operate distributed training with Ray Train: configure TorchTrainer + DDP/NCCL for multi-node H100 clusters, manage checkpoint lifecycle, implement spot-preemption recovery, and integrate warm-start fine-tuning for retrain pipelines
• Build and operate the LLM inference mesh with Ray Serve: compose vLLM (PagedAttention), SGLang (RadixAttention), and NVIDIA Triton (TensorRT/ONNX) as a unified deployment graph with Plasma zero-copy memory sharing
• Optimise inference performance: configure fractional GPU allocation, enable continuous batching, implement per-engine autoscaling based on request queue depth, and tune KV-cache block sizes
• Design and operate the model routing layer: capability-based, version-based, and tenant-based routing with cost-aware fallback between self-hosted SLMs and cloud LLMs
• Build RL training infrastructure: define Flyte workflows for RL pipelines (rollout, reward shaping, policy update, evaluation), integrate Ray RLlib or custom PPO/GRPO loops with Ray Train, and manage replay buffer persistence on GCS
• Operate the full model promotion lifecycle: quality gate → integration tests → load tests (k6) → shadow mode → A/B gate → canary (10%→100%) with golden-signal auto-rollback
• Operate the retrain pipeline: drift detection triggers, warm-start retraining, relative quality gates (V2 >= V1 − 2%), and automated Flyte DAG through to canary
• Integrate RAG retrieval into the inference mesh: vector similarity search, context assembly, and prompt construction before LLM inference

AI Platform Engineer, Training and Inference

• Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.
• Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.
• Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
• Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.
• Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
• Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
• Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
• Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.
• Customer Advocacy: Act as the voice of the SMB Scaled customer segment and collect feedback to drive continuous improvement across all areas including product.

Senior Customer Success Manager – SMB Scaled Business

Account Manager

• Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects
• Provide reports on the health of the customer's instance
• Identify upgrade needs, create upgrade plans, and assist with upgrade planning
• Act as an escalation point for customer-submitted cases and requests
• Establish and maintain strong relationships with key accounts.
• Address and resolve customer issues by coordinating with various departments.
• Guide new customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively.
• Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues.
• Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings.
• Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service.
• Gather and analyze customer feedback to identify areas for improvement in products or services.
• Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer.
• Maintain accurate records of customer interactions and support activities.

Support Account Manager

• Develop and deliver technical presentations to demonstrate enterprise solutions, ease-of-configuration, simplicity of architecture, and intelligence of workflows providing the opportunity for customer interaction and demonstrating excellent presentation skills.
• Effectively communicate solution value to the business and technical audiences that is clear and satisfies prospective customer requirements and/or inquiries.
• Provide needs assessment, consultation, technical solutions, and customer support with a team of Saviynt professionals.
• Collaborate with both the sales and global bid team members to respond to satisfy prospective customer inquiries resulting from an RFx.
• Assist members of the global bid team and collaborate with members of the product management team in the curation of RFx responses.
• Effectively communicate with sales directors and sales management, working proactively and independently to prioritize and manage top regional opportunities, driving them to closure.
• Regularly provide solution feedback and competitive intel from the field to Saviynt product management, solutions strategy, and marketing teams.
• Ramp and coach Solutions Engineers on solution demonstration, RFP responses and presentations, technical overviews, POC scope management, and execution.
• Up to 40% domestic travel

Senior Solutions Engineer

• Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).
• Analyze application and DB (RDS, MySQL) performance issues.
• Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions.
• Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues.
• Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.
• Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.
• Proactively communicate with customers on technical issues when required.
• Ability to guide junior engineers when needed technically.
• Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.
• Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.
• Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times via engineering automation to reduce toil and waste.
• Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.
• Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.
• Maintain operational documentation, including system diagrams, contact lists, and escalation paths.
• Ensure compliance with relevant security and compliance policies.
• Plan and coordinate scheduled maintenance activities with minimal impact to service availability.