Senior Platform Support Engineer

Saviynt

Senior Platform Support Engineer maintaining Saviynt's Enterprise Identity Cloud operations. Analyze performance issues and collaborate with teams to resolve incidents.

Posted 7/21/2026full-timeAtlanta • 🇺🇸 United StatesSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT/Cloud Operations and Application Support, with a strong focus on Java applications and cloud infrastructure management on AWS and Azure. Proficient in performance analysis, incident management, and effective communication with stakeholders.

Highest-signal resume keywords

IT/Cloud Operations ExperienceJava Application SupportAWS and Azure Cloud InfrastructureKubernetes ContainerizationIT Service Management (ITSM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaGrailsHibernateAWSAzureKubernetesMySQLElastic SearchPerformance AnalysisNetwork Troubleshooting

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsInterpersonal SkillsPresentation Skills

Tools & Technologies

Monitoring ToolsLog Management ToolsITSM SystemsFreshService

Industry Keywords

SaaS Applications24/7 OperationsIncident ManagementService RequestsCloud Computing Concepts

Tech Stack

Tools & technologies

AWSAzureCloudHibernateITSMJavaKubernetesMySQL

About the role

Key responsibilities & impact

Ensure the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud.
Maintain the stability, performance, and reliability of our platform.
Work closely with operations team members, development, and engineering to resolve issues.
Analyze application and database performance issues and identify root causes.
Oversee the monitoring of our SaaS applications and underlying infrastructure.
Effectively participate in on-call escalations.
Proactively communicate with customers on technical issues when required.
Manage the full lifecycle of alerts, incidents, and service requests.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).
Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment.
Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.
Working knowledge of containerization and orchestration technologies, specifically Kubernetes.
Willingness to work in a 24/7 operating model (including Night Shift).
Experience managing and troubleshooting network connectivity, including VPNs.
Familiarity with monitoring tools and practices.
Hands-on experience with log management and analysis tools, preferably Elastic Search.
Working knowledge of database systems, preferably MySQL.
Experience with ITSM (IT Service Management) systems, preferably FreshService.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication (written and verbal), interpersonal, and presentation skills.
Ability to work effectively under pressure and manage multiple priorities.

Benefits

Comp & perks

Competitive total rewards package
Opportunity to grow and advance in your career
Participation in a discretionary bonus plan