Support Account Manager

Saviynt

Support Account Manager serving as a trusted advisor for key accounts. Resolving technical issues and optimizing customer support experience through strong relationships at Saviynt.

Posted 6/3/2026full-timeBengaluru • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects
Provide reports on the health of the customer's instance
Identify upgrade needs, create upgrade plans, and assist with upgrade planning
Act as an escalation point for customer-submitted cases and requests
Establish and maintain strong relationships with key accounts.
Address and resolve customer issues by coordinating with various departments.
Guide new customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively.
Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues.
Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings.
Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service.
Gather and analyze customer feedback to identify areas for improvement in products or services.
Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer.
Maintain accurate records of customer interactions and support activities.

Requirements

What you’ll need

Bachelor’s degree in computer science, Information Systems, Cybersecurity, or 8+ years of experience in a related field (or equivalent work experience).
Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Saviynt Website LinkedIn All Job Openings 501 - 1000 employees Founded 2010 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise 💰 $130M Private Equity Round on 2021-09 SaaS
Cybersecurity
Enterprise Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities. Support Account Manager 🔥 35 minutes ago 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects
Provide reports on the health of the customer's instance
Identify upgrade needs, create upgrade plans, and assist with upgrade planning
Act as an escalation point for customer-submitted cases and requests
Establish and maintain strong relationships with key accounts.
Address and resolve customer issues by coordinating with various departments.
Guide new customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively.
Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues.
Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings.
Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service.
Gather and analyze customer feedback to identify areas for improvement in products or services.
Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer.
Maintain accurate records of customer interactions and support activities. 🎯 Requirements
Bachelor’s degree in computer science, Information Systems, Cybersecurity, or 8+ years of experience in a related field (or equivalent work experience).
Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Key Account Manager 🔥 15 hours ago Bark.com 201 - 500 🏪 Marketplace 👥 B2C Website LinkedIn All Job Openings Account Manager handling Australian Seller accounts for Bark's online services marketplace. Focusing on retention, spend growth, and consultative account development in a pivotal transformation phase. 🏢🏡 Bengaluru – Hybrid 💰 $1.9M Venture Round - Bidvine on 2017-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Account Manager 🕒 March 5 Mixpanel 201 - 500 ☁️ SaaS 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Account Manager handling top accounts for Mixpanel's analytics solutions. Fostering customer success and relationship excellence in SaaS environments. 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager Tax Supervisor - Partnerships and Flow-Through 🕒 July 1, 2025 BPM LLP 501 - 1000 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Manage tax compliance and consulting for flow-through clients in financial services and real estate. 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root-cause analysiscase managementescalation managementupgrade planningcustomer support metricscustomer feedback analysisrecord keepingonboarding process

Soft Skills

relationship managementproblem-solvingcommunicationcoordinationproactive assistancecustomer service

Certifications

CISSPCISMCISAIAM-related certifications