Sauce

AI Engineer

• Own operations problems end-to-end — Understand the operational pain, define the solution, be its PM, architect it, build it, ship it, and iterate until it actually works in production
• Drive AI transformation across the company — introduce AI-first practices into an R&D org with legacy habits; champion new tooling and prove it with shipped results
• Design and deploy agentic systems — AI agents, human-in-the-loop workflows, operational UIs, CRM integrations, n8n/orchestration pipelines that automate ops end-to-end
• Cross boundaries freely — get into other teams' code, other domains, other stacks; no "not my area"
• Work directly with business stakeholders — translate vague operational feedback into precise, well-architected solutions
• Reports to VP, R&D; works directly with business and ops leadership — you set priorities with them, not receive them

AI Transformation Engineer

Agent

• Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
• Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.
• Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.
• Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.
• Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.
• Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes.

Dispatch Agent

Director

• Own team-level retention, health scores, and overall client experience across CS and support teams.
• Lead and develop the unified CX function as the primary people manager — including directly managing regional managers.
• Build the customer health scoring system and the full view of client data that feeds it.
• Ensure every customer's experience — product, support, and success — feels seamless and consistent.
• Define the voice of Sauce for the customers and their customers
• Personally engage on high-stakes accounts, escalations, and after-hours crisis moments when senior presence is needed.
• Build regional playbooks and manage the regional structure as we expand into new markets.
• Model urgency, ownership, and outcome-driven problem-solving in a high-pressure environment.
• Work directly alongside Product (partnering closely with our Product Lead) to qualify features before they reach clients.
• Bring the full picture of client data and feedback into product planning and release cycles.
• Deeply understand our product in the food delivery domain — you're not just relaying feedback, you're evaluating product decisions yourself.
• Build your own dashboards, systems, and automations — a true "ops co-pilot" for the function — without relying on R&D resources.
• Prototype, deploy, and iterate yourself.
• Partner closely with Sales (with our Sales Lead) to align client expectations from the first sales conversation through the full customer lifecycle.
• Partner with Product on qualification, feedback loops, and release readiness.
• Keep communication open across functions so teams move in sync, even under pressure.

Senior Director of Customer Experience

Account Executive

• Own the full sales cycle — prospect, pitch, demo, negotiate, and close — primarily in person and on-site
• Canvass assigned NYC territories door-to-door, building relationships with restaurant owners and operators
• Self-source the majority of your pipeline through in-person prospecting, walk-ins, and local networking
• Work leads and appointments provided by the BDR team to supplement self-generated pipeline
• Conduct on-site discovery to understand each operator’s delivery costs, margins, and growth goals
• Deliver compelling, tailored demos of Sauce and articulate clear ROI to busy owners
• Negotiate and close deals on-site, managing pricing and terms within company guidelines
• Manage a full pipeline and accurately forecast in HubSpot
• Ensure a smooth handoff to onboarding and Customer Success after the sale
• Hit and exceed monthly new-business and revenue targets
• Provide field intelligence on competitors, objections, and neighborhood-level trends

Account Executive – Field Sales

Sales Development Rep

• Respond to inbound leads within established SLA timelines
• Review and qualify inbound inquiries against Sauce’s Ideal Customer Profile
• Conduct discovery calls with restaurant owners and operators
• Schedule qualified meetings for Account Executives
• Follow up persistently through phone, email, SMS, and other communication channels
• Maintain accurate lead records and qualification notes in HubSpot
• Disqualify non-fit opportunities with clear documentation and reasoning
• Collaborate closely with Sales, Marketing, and Revenue Operations teams
• Ensure prospects are prepared and show up for scheduled meetings
• Provide feedback on lead quality, conversion trends, and qualification criteria
• Consistently exceed meeting, conversion, and pipeline goals

Sales Development Representative

Business Development Rep

• Proactively prospect and build targeted account and contact lists against Sauce’s Ideal Customer Profile
• Execute high-volume, multi-channel outbound outreach via cold calling, email, SMS
• Research restaurants and operators to personalize outreach and identify compelling reasons to engage
• Open conversations with restaurant owners and operators who have had no prior contact with Sauce
• Conduct discovery to qualify prospects and uncover pain around delivery costs, margins, and direct ordering
• Schedule qualified meetings and hand off well-prepared opportunities to Account Executives
• Follow up persistently and manage structured outreach cadences to maximize connect and conversion rates
• Maintain accurate prospect, activity, and qualification records in HubSpot
• Build and manage a healthy top-of-funnel pipeline to consistently hit outbound activity and meeting targets
• Test and refine messaging, target segments, and sequences in partnership with Sales and Marketing
• Collaborate closely with Sales, Marketing, and Revenue Operations to sharpen targeting and improve conversion
• Provide market feedback on objections, segments, and outreach performance
• Consistently exceed outbound activity, meeting, and pipeline-generation goals

Business Development Representative

Customer Success Manager

• Own team-level NRR/GRR, activation, time-to-value, and product adoption.
• Lead both CSM and Onboarding teams across customer segments—from long-tail to VIP.
• Ensure every customer follows a clearly defined, well-supported journey from contract to "Sauce is indispensable."
• Create a culture where follow-through, collaboration, and steady execution build trust—internally and with customers.
• Maintain, refine, and document onboarding and success playbooks so expectations are clear and consistent.
• Personally manage a small portfolio of strategic, complex, or at-risk accounts to stay close to customer needs and team realities.
• Work closely with Support to resolve issues quickly, spot patterns, and help translate learnings into product or process improvements.
• Build AI-powered automations across the entire org—not just CS and Onboarding.
• Maintain clean health scores, workflow tracking, and task management across the CS platform/CRM.
• Define and track SLAs for onboarding, activation milestones, and ongoing engagement.
• Partner with RevOps/Ops to maintain dashboards that give the team clarity and help guide day-to-day priorities.
• Align with Sales on clean, predictable handoffs and standardized customer expectations.
• Partner with Product to surface customer insights, support betas, and ensure feedback drives continuous improvement.
• Foster open, positive communication across functions so teams move in sync.

Head of Customer Success – Onboarding, B2SMB

Operations

• Serve as the single accountable owner for any operational issue that crosses two or more functions or reaches an executive level. Own the escalation path end-to-end: triage → assign → drive to resolution → confirm root cause is fixed and QA'd.
• Consolidate today's scattered operational activities into coherent teams with clear charters, hand-offs, and accountability.
• Own the centralized intake, routing, and resolution of restaurant escalations, with clear owners and SLAs.
• Own the implementation of cross-functional, project-based operational initiatives that move the needle at a company level.
• Run the operational layer that sits between product/engineering and the field, ensuring releases land cleanly with restaurants.
• Own day-to-day execution and issue resolution for delivery across partners.
• Absorb and structure the support function once the foundation above is in place.

Head of Operations

Artificial Intelligence

• Build internal tools and automation workflows for the operations team using Cursor and n8n
• Fix bugs and ship features in fast iterations - 3-4 production releases per day
• Design and deploy AI agents that automate repetitive operational tasks end-to-end
• Integrate with third-party APIs and internal systems without handholding
• Own QA - test your releases against real business logic before pushing
• Talk directly with ops users and translate vague feedback into precise solutions

AI Operations Engineer

Accountant

• Manage end-to-end AP: vendor onboarding, bill creation, payment preparation, payment tracking, and ledger maintenance
• Review and process contractor invoices; maintain contractor payment schedules
• Coordinate with business owners to ensure approvals, contracts, and supporting documentation are in place prior to payment
• Maintain clean vendor master data, approval records, and payment support so every payment is audit-ready
• Proactively chase missing invoices, incomplete approvals, and unresolved vendor or contractor items before close
• Own the AP aging report and proactively resolve outstanding items, vendor queries, and disputed balances
• Post and review monthly accruals (vendor, payroll, prepaid, and other recurring items) with proper support, cut-off logic.
• Record payroll entries (semi-monthly) and validate against source data
• Post fixed asset and prepaid amortization entries
• Import and reconcile credit card transactions; manage and clear expense reports, missing receipts, coding issues, and cost-center allocations
• Post monthly revenue entries in coordination with the Controller
• Perform daily bank reconciliations across all accounts and entities confirm cleared transactions, flag unposted items, and resolve breaks same-day
• Reconcile all corporate credit cards; match to receipts and expense reports, and post to correct cost centers
• Manage high-volume transaction reconciliations across multiple payment platforms (Stripe, Melio, bank accounts): match transactions to invoices, resolve discrepancies, and ensure complete ledger coverage
• Maintain clean, audit-ready bank rec workpapers with full supporting documentation
• Reconcile all balance sheet accounts each close cycle: AP, accrued liabilities, prepaid, fixed assets, and other current accounts with clear roll-forwards and aged-item commentary
• Handle intercompany reconciliations across U.S. and international entities
• Support preparation of monthly financial statements
• Prepare and deliver variance analysis (MoM) for internal stakeholders
• Flag anomalies and cost trends proactively - do not wait to be asked
• Maintain Finance file structure, backups, and audit-ready documentation
• Identify and implement process improvements in P2P and close workflows, including responsible use of AI, automation, templates, and structured exception tracking
• Maintain system integrations and flag breaks proactively (QuickBooks Online, Melio, Deel, Remote.com, Saasgrid, etc.)

AI Transformation Engineer

AI Transformation Engineer

Dispatch Agent

Senior Director of Customer Experience

Account Executive – Field Sales

Sales Development Representative

Business Development Representative

Head of Customer Success – Onboarding, B2SMB

Head of Operations

AI Operations Engineer

Senior Accountant