Head of Operations

Sauce

Lead and scale operational functions for Sauce, an innovative restaurant technology platform. Owning cross-functional operations ensuring efficiency and excellence in a high-growth environment.

Posted 6/8/2026full-timeNew York City • Florida, New York • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the single accountable owner for any operational issue that crosses two or more functions or reaches an executive level. Own the escalation path end-to-end: triage → assign → drive to resolution → confirm root cause is fixed and QA'd.
Consolidate today's scattered operational activities into coherent teams with clear charters, hand-offs, and accountability.
Own the centralized intake, routing, and resolution of restaurant escalations, with clear owners and SLAs.
Own the implementation of cross-functional, project-based operational initiatives that move the needle at a company level.
Run the operational layer that sits between product/engineering and the field, ensuring releases land cleanly with restaurants.
Own day-to-day execution and issue resolution for delivery across partners.
Absorb and structure the support function once the foundation above is in place.

Requirements

What you’ll need

6+ years in operations leadership at a real operational company — ideally a high-growth marketplace, logistics, food-tech, fintech, or B2B SaaS serving SMB customers. Candidates should come from a company with a recognizable growth story: we want to see that you've scaled something, not just managed it.
On-demand delivery or restaurant-tech experience is a strong plus.
Bachelor's degree or higher.
Proven track record building operational functions from scratch or from chaos — with evidence: playbooks, systems, metrics, before-and-after. Not just "I led ops."
Experience owning cross-functional operations across multiple domains simultaneously (legal, finance, support, product ops, delivery).
Strong systems and process thinking; comfortable defining SLAs, metrics, and accountability models and holding others to them.
Hands-on SQL knowledge — you read the data yourself, you don't wait for someone to pull it.
Demonstrated agent and automation building — you can show something you've built: a bot, a workflow, an AI-powered process. Not theoretical interest; actual output.
Thrives in chaos — you operate effectively when priorities shift daily, problems are ambiguous, and pressure is high. You don't firefight indefinitely; you turn recurring chaos into documented systems.
A service mindset — operational companies are pulled toward serving customers. You build engines that deliver that service at scale.
Excellent stakeholder management; credible as the single point of contact for executives, partners, and internal teams.
Experience working with Israeli startup culture, or a clear demonstrated ability to operate in a fast-moving, direct, low-hierarchy environment.
Based in either NYC or Miami.

Benefits

Comp & perks

Strong & Competitive Compensation Package
Company-Sponsored Insurance Package (Health, Dental, Vision, Mental Health)
Paid Parental Leave
Flexible Work Environment
Responsible Paid Time Off Policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations leadershipcross-functional operationsSQLagent buildingautomation buildingmetrics definitionSLA definitionprocess thinkingplaybook developmentsystems building

Soft Skills

stakeholder managementservice mindsetadaptabilityproblem-solvingaccountabilitycommunicationleadershiporganizational skillschaos managementexecution

Certifications

Bachelor's degree