Satellite Office

Backend Engineer

• Design, develop, and maintain Python-based web scrapers.
• Build and maintain browser automation workflows using Playwright and Selenium.
• Extract data from dynamic, JavaScript-heavy websites.
• Maintain and improve scraping systems to handle routine target-site changes.
• Containerise scraping services using Docker.
• Deploy and operate scraping workloads on AWS.
• Monitor scraper performance, reliability, and data quality.
• Troubleshoot common failures, performance issues, and data collection inconsistencies.

Python Developer

Business Analyst

• Join us as a Business Analyst to turn data into clear insights, coordinate supplier timelines, and support teams with organized, reliable, partner-focused analysis.

Analyst

• Draft credit approvals, valuation instructions, loan document instructions, and credit papers within agreed SLAs
• Conduct due diligence checks including credit, Google, RP Data, and supporting verification processes
• Escalate adverse findings and operational risks proactively
• Support loan processing and lending operations activities
• Assist with pre-settlement and customer support overflow where required
• Deliver high-quality work while operating in a fast-paced environment
• Identify repetitive tasks and manual workflows that can be automated or streamlined
• Use AI tools such as ChatGPT, Claude, and other automation platforms to improve productivity and operational efficiency
• Manage and respond to customer enquiries professionally and efficiently

Credit Analyst

Bookkeeper

• Process daily financial transactions (receipts and payments)
• Maintain accurate cashbooks and loan-related financial records
• Manage accounts payable and accounts receivable
• Ensure accurate documentation and record keeping
• Support month-end close and reporting activities
• Identify opportunities to automate or simplify manual finance tasks
• Use AI tools to improve productivity and reduce repetitive work
• Build templates, workflows, prompts, and simple automations
• Continuously improve finance processes and systems
• Perform daily bank reconciliations
• Reconcile loan and clearing accounts
• Identify and escalate discrepancies quickly
• Maintain strong financial accuracy and control standards
• Support loan ledger maintenance and funding processes
• Assist with investor reporting and distributions
• Support payout calculations and finance ad-hoc tasks
• Ensure accuracy of loan and financial data.

AI-Driven Bookkeeper

Administration

• Provide high-level administrative support to the Grants Team
• Maintain and update team calendars, schedules, and meeting logistics
• Assist with document preparation, formatting, and distribution
• Maintain accurate records of grant applications and funding approvals
• Liaise with internal stakeholders and respond to routine queries
• Assist with tracking funding compliance documentation

Grants Administrator

Accounting Manager

• Monitor AR aging reports to identify overdue accounts and take proactive collection actions.
• Communicate professionally with customers via email and phone to request remittances or follow up on delinquent balances.
• Escalate unresolved, high-risk, or long-standing delinquent accounts to upper management or legal counsel when necessary.
• Process and apply high-volume incoming payments accurately across ACH, wire, check, etc.
• Interpret and resolve complex remittance formats, including partial payments, short pays, and unapplied cash.
• Ensure all daily financial inflows are reconciled perfectly with bank statements and internal accounting ledgers.
• Investigate payment discrepancies, trace transactions end-to-end, and identify root causes for deductions or short pays.
• Prepare and submit regular AR aging, unapplied cash, and collection status reports for management.
• Process refunds, credits, and necessary write-offs in compliance with internal financial controls.
• Partner seamlessly with other teams like CS, EDR, etc. to address and resolve customer billing disputes.
• Support month-end and year-end closing processes, ensuring all documentation is audit-ready.

Custodial Accounting, Receivables and Collections Specialist

Graphics Designer

• Design and produce high-quality PowerPoint presentations, documents, and visual materials aligned with client branding and project requirements.
• Format and refine presentations with strong attention to layout, typography, consistency, hierarchy, and visual storytelling.
• Create and edit visual assets using Adobe Creative Suite, particularly InDesign, Illustrator, and Photoshop.
• Translate client briefs and concepts into polished, engaging, and professional visual designs.
• Ensure all deliverables are accurate, visually compelling, and completed to a high standard.
• Manage multiple projects and deadlines in a fast-paced environment.
• Communicate effectively with clients and internal stakeholders regarding project requirements, revisions, and timelines.
• Adapt to client-specific templates, brand guidelines, workflows, and presentation standards.
• Participate in training and continuously develop knowledge of design and presentation best practices.

Presentation, Graphic Designer

Recruitment

• Support a Talent Partner , primarily on sourcing and pipeline management
• Handle high-volume recruitment (top priority)
• Conduct phone screenings , including: Role fit assessment and Culture fit evaluation
• Maintain active communication with hiring managers and Talent Partners
• Manage full recruitment lifecycle: Opening and closing job requisitions, Scheduling interviews and sending calendar invites, Managing ATS (Dayforce), Updating candidate status and uploading reports in the system
• Build and maintain an active talent pool

Recruitment Consultant, High Volume

Engineer

• Provide Level 1/2 remote support for incidents and service requests.
• Ensure all calls, support interactions, and incident requests are logged accurately in the Service Desk system.
• Respond to customer inquiries in a timely, professional manner.
• Investigate and document incidents clearly and concisely.
• Regularly update customers on progress and resolutions.
• Deliver solutions within agreed service levels.
• Take ownership of assigned Critical Incidents and prioritize accordingly.
• Perform timely investigations and updates, including timestamps and customer interactions.
• Execute required actions to resolve critical incidents.
• Contribute to post-incident reports, identifying learnings and improvements.
• Assist in identifying, triaging, and escalating potential cybersecurity threats or anomalies.
• Provide first-level response for security-related incidents (e.g., phishing reports, account compromise, suspicious activity).
• Support cybersecurity monitoring tools by flagging unusual behavior or patterns.
• Follow established security protocols and contribute to maintaining cybersecurity best practices across customers.
• Maintain confidentiality and integrity of customer data when handling incidents.
• Ensure knowledge base articles and documentation are kept up to date.
• Complete weekly timesheets accurately.
• Attend and contribute to weekly team meetings and one-on-one sessions.
• Continuously improve skills through training and certifications, including cybersecurity-related learning.
• Work both independently and collaboratively to troubleshoot hardware and software issues.
• Escalate matters to senior managers that may significantly impact the business or customer operations.
• Coordinate with vendors when issues cannot be resolved internally.
• Communicate to customers clearly, using terminology aligned with Virtuelle Group’s standards.
• Perform other tasks that contribute to the overall success of Virtuelle Group.
• Participate in rotational shift work to support Virtuelle’s operating hours (5 days per week).

Service Desk Engineer

Customer Support

• Deliver exceptional customer service and build positive relationships with customers.
• Respond to customer inquiries across multiple channels, including phone, email, live chat, eBay, and Facebook.
• Meet customer service performance standards, including satisfaction targets and service level agreements (SLAs).
• Process and manage online orders, including cancellations, returns, and refunds.
• Work closely with management and internal departments to resolve issues related to systems, processes, website functionality, and customer concerns.
• Escalate recurring issues and provide feedback to help improve customer experience and internal processes.

Customer Service Agent

Accounts Receivable

• Oversee and manage credit note processing for: damaged stock, short supply, duplicated orders, rejected or returned deliveries, expired stock, promotional discounts, and faulty products for major accounts.
• Lead promotional claims administration through TPM (Salesforce), including account reconciliation, claim uploads, approvals, and credit offsets.
• Monitor and support resolution of uncollectable debts, including those arising from customer liquidation or administration.
• Lead allocation of incoming payments and oversee customer claim investigations in coordination with Customer Service.
• Ensure accurate reconciliation of customer accounts and act as the senior liaison for escalated queries.
• Drive timely follow-up on unpaid invoices and overdue accounts, including portal-based collections for grocery accounts.
• Provide guidance, coaching, and oversight to team members handling credit, claims, and collections.
• Identify opportunities for process improvement and system optimisation.
• Ensure compliance with company policies and relevant regulations.

Team Leader, Account Receivable – 5-Month Contract

Sales

• Lead the offshore Salesforce team and provide day-to-day technical direction across support, enhancements, administration, development, testing, and releases.
• Own Salesforce platform standards, governance, and best-practice implementation across configuration, automation, security, integrations, data quality, and release management.
• Review proposed changes to ensure they are scalable, maintainable, secure, and aligned with business needs.
• Serve as the escalation point for complex Salesforce issues, production defects, design questions, and delivery risks.
• Partner with business stakeholders to translate requirements into practical Salesforce solutions.
• Oversee delivery of enhancements across Sales Cloud, Service Cloud, marketing-related processes, CPQ, custom applications, and integrations.
• Improve support processes, ticket handling, root-cause analysis, documentation, and recurring issue reduction.
• Guide QA, sandbox management, code/configuration control, deployment coordination, and release discipline.
• Mentor Salesforce administrators and developers, define team expectations, identify skill gaps, and support recruiting/interviewing for Salesforce roles.
• Identify and reduce technical debt while improving platform reliability, usability, adoption, and reporting confidence.

Salesforce Platform Lead

• Partner with application owners and business stakeholders to understand how data flows between systems today and how those flows support operational and reporting needs.
• Translate business and operational requirements into well-designed integrations that prioritize reliability, transparency, and maintainability.
• Act as a technical advisor by connecting integration design decisions to downstream impacts on reporting, automation, and decision-making.
• Design and implement integrations across a diverse application ecosystem, including: CRM, ERP, finance, HR, and marketing platforms.
• Build and maintain data pipelines that move data accurately and consistently across systems.
• Define and document integration standards and best practices, including: API usage and authentication patterns.
• Develop, test, and deploy integrations using approved tools and frameworks.

Integration and Data Movement Engineer

Accountant

• Accurate and timely preparation of client financial statements and tax returns for individuals, and small to medium businesses
• Assisting with lodgement to the ATO within lodgement timeframes
• Completion of IAS and BAS returns before the ATO due date
• Reconciling and reviewing accounts in a timely manner
• Business budgeting and cash flow management
• Ad-hoc assistance to the accounting team as required

Senior Tax Accountant

• Process daily payables related to loan settlement and disbursement functions across Wisr products.
• Manage settlement-related issues, ensuring timely resolution and accuracy, including investigating and reprocessing failed or rejected payments.
• Process daily receivables functions, including clearing and allocating funds, managing arrears positions, and treating dishonoured payments.
• Work with partners to investigate and allocate unallocated funds to reduce the daily spot balance.
• Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions.
• Provide exceptional customer service while supporting and educating customers with these processes and complex loan servicing-related queries and complaints.
• Document & provide requested details for Secured Vehicle Loans insurance-related claims.
• Liaise with internal and external customers to troubleshoot and resolve system and process-related issues and customer complaints.
• Proactively identifies gaps in processes and knowledge, and works to close them accordingly.