Satellite Office

Support Engineer

• Analyze, report and escalate as needed all electronic Data interchange systems to ensure compliance with applicable controls and standards.
• Deliver final compliance reports and documenting results.
• Track and address issues that trigger financial chargebacks.
• Support and promote changes and enhancements to existing and new transaction mappings.
• Assist with training personnel in EDI support activities.
• Process POs as needed and communicate with vendors on EDI and logistics matters.
• Logistics support by reviewing freight invoices and researching suitable changes.

Compliance Support, EDI Analyst

Customer Support

• Oversee guest bookings and assist customers in planning their Tiny House stays
• Respond to inquiries across multiple channels, including website, email, and social media
• Manage reservations end-to-end, including upselling and activating promotions
• Provide support via the customer contact line, including handling and resolving inquiries
• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance
• Address and resolve guest concerns in a professional and timely manner
• Work cross-functionally with internal teams to maintain smooth day-to-day operations

Customer Support Associate

People Operations

• The HR Coordinator role provides a range of coordination and advisory services supporting the delivery of business initiatives and enhancing team member experiences.
• They are trusted and knowledgeable professionals to our Frontline Staff, Line Managers and People & Culture Business Partners, supporting the delivery of practical people solutions and advising on people and culture related matters.
• Process employee contracts, letters, internal transfer requests & employment checks
• Effect changes to organisational structure.
• Assist with employee management including performance and remuneration review support, employee discounts, service recognition, online learning and termination.
• Password resets for various systems, and support through resolving access and integration issues
• Administrative support to HRBPs
• On- and off-boarding of brand partners
• First level interpretation of People policies and advice where relevant
• Escalates employee queries, concerns and grievances expediently and with high accuracy.
• Supports annual delivery of HR processes and procedures through client groups, i.e. Seasonal Retention and Casual clean up.
• Effectively delivers on key cyclical HR activities in the annual HR calendar (rem review letters, achievement & growth system queries).
• Develops and maintains relationships with key stakeholders to deliver key people projects.
• Supports the development of a high performance and values-driven culture by providing guidance on appropriate conduct and behaviours by providing limited interpretation of People policies, procedures and practices.

People Assist Coordinator – Contractual

Graphics Designer

• Craft polished videos and branded visuals using Premiere/After Effects, Photoshop, and Illustrator from briefs to finished content for digital, training, and marketing.
• Support both video editing and graphic design functions with an estimated: 30% Video Projects and 70% Graphic Design.
• Design a variety of marketing materials including flyers, digital banners, email assets, presentations, promotional materials, and branded documents.
• Work from creative briefs, incorporate stakeholder feedback, and manage multiple editing projects through completion.

Multimedia Designer

Bookkeeper

• To provide support to the Finance Officer managing all functions of the company’s financial and accounting systems
• Creditors - check PO's and process invoices
• Assist maintenance of Accounts and Invoices email
• Transfer invoices and statements to relevant folders
• Register invoices into Jobpac noting projects, fortnightly and Office types
• Code invoices in Jobpac - checking if no delivery docket noted and should be to send query first
• Follow up on queried and unapproved invoices
• Assist creditor monthly reconciliations
• Assist fortnightly payment checking
• Assist monthly payment runs
• Ad hoc payment runs
• Creditor creation
• Liaise with Creditors for unpaid invoices
• Liaise internally for unpaid invoices
• Liaise with Creditors for queried invoices
• Liaise internally for queried invoices
• Process credit card transactions
• Reconciliation credit card transactions
• Reconciliation of bank statements

Accounts Payable Officer

Customer Success Manager

• Manage and grow relationships with a portfolio of customers, acting as their primary point of contact
• Engage proactively to understand each customer's goals and challenges, and build clear, measurable success plans
• Ensure high retention, renewal, and satisfaction levels across the full customer lifecycle
• Monitor customer health metrics, track success KPIs, and report customer outcomes to leadership
• Identify churn risk early and lead recovery plans; identify and progress expansion and upsell opportunities
• Maintain complete, accurate customer and renewal data in HubSpot
• Advocate for the customer inside and provide structured product feedback to the team
• Onboard new customers: configure their account, run training, and drive successful adoption
• Conduct regular check-ins, account reviews, and quarterly business reviews (QBRs) via zoom to assess progress and plan next steps
• Own renewals and maintain accurate renewal forecasts
• Identify upselling and cross-selling opportunities, partnering with Sales to grow accounts
• Manage customer inquiries and tickets in HubSpot Service Hub, meeting SLA targets
• Log all communication, risks, actions, and renewal activity in HubSpot, and use that data to prioritise outreach
• Serve as the liaison between customers and internal teams (Product, Sales, Support), and manage escalations to fast resolution

Financial Planning and Analysis

• Lead all finance and accounting activities, ensuring accurate, timely, and compliant financial operations.
• Prepare monthly management accounts, financial statements, board reporting, and business performance analysis.
• Lead budgeting, forecasting, financial modelling, and cash flow planning to support strategic decision-making.
• Monitor operating expenses, payroll, and company performance against budget, identifying risks and opportunities.
• Manage the month-end and year-end close process, ensuring accuracy and timely reporting.
• Oversee the general ledger, reconciliations, and maintenance of accurate financial records.
• Develop and implement robust financial controls, accounting policies, and governance frameworks.
• Establish scalable finance processes, systems, and reporting capabilities to support business growth.
• Partner with the founders to provide commercial insights, scenario analysis, and financial recommendations.
• Manage relationships with external accountants, auditors, tax advisors, banking partners, and other financial stakeholders.
• Ensure compliance with accounting standards, taxation requirements, and regulatory obligations.

Senior Finance & Accounting Manager

Accounting Manager

• Oversee all aspects of cost accounting activities, including cost allocation, cost analysis, and cost/inventory control measures. Develop and maintain costing systems to accurately track and report on product costs, ensuring alignment with company goals and financial objectives.
• Oversee Balance Sheet reconciliations and ensure compliance with corporate policies.
• Oversee and analyze inbound/outbound freight/customs costs globally, collaborate with logistics to drive timely/accurate recording into financial statements in an efficient manner
• Analyze cost variances and trends, providing insights and recommendations to optimize operational efficiency and profitability.
• Collaborate with cross-functional teams to ensure accurate cost data is utilized in financial statement reporting and decision-making processes.
• Identify opportunities to streamline cost accounting processes and enhance reporting accuracy and timeliness.
• Implement best practices and methodologies to optimize cost allocation methodologies and enhance overall cost visibility.
• Drive continuous improvement initiatives to enhance the effectiveness of cost accounting.
• Collaborate with internal stakeholders, including operations, procurement, logistics and finance teams, to gather relevant cost data and ensure alignment with organizational objectives.
• Serve as a subject matter expert on cost accounting matters, providing guidance and support to other departments as needed.
• Foster a culture of transparency and accountability by effectively communicating cost-related information across the organization
• Assist in budgeting and forecasting processes, providing insights into cost drivers and potential financial impacts.
• Prepare financial reports and presentations for senior management, highlighting key cost metrics and variance analysis.
• Conduct financial modeling and scenario analysis to support strategic decision-making and resource allocation.
• Utilize advanced Excel skills to develop and maintain complex data models for cost analysis and financial reporting.
• Extract and manipulate large datasets from various sources to support cost accounting and FP&A activities.
• Perform thorough data analysis to identify trends, patterns, and anomalies, offering actionable recommendations to improve cost accounting accuracy and efficiency.
• Provide insightful analytics to Senior management (Ops Accounting and FP&A).

Senior Cost Accounting Manager

Administration

• Act as a liaison between clients and internal teams
• Support daily operations management
• Coordinate administrative tasks and manage schedules
• Maintain accurate documentation and databases

Client Liaison, Administration Officer

Procurement

• Responsible for Tier 1 vendor governance: maintaining the register, ownership, and review cycles.
• New vendor onboarding: enabling the business with fast and compliant activation.
• Time-to-contract acceleration: streamlining processes and removing bottlenecks.
• AI agent leverage: embedding AI agent to drive best procurement outcomes.
• Audit & compliance support: implementing controls addressing internal audit findings on third-party risk.
• Procurement operations & time-to-contract optimisation: partnering with Legal and business stakeholders to accelerate deal execution.
• Running RFx processes and vendor evaluations.

Procurement Manager

Business Intelligence Developer

• Extract, model and analyse data from multiple internal systems to support business reporting needs
• Design, build and maintain high‑quality reports, dashboards and visualisations using Microsoft and SAP-aligned tools
• Partner with stakeholders across the firm to clarify reporting requirements and translate them into practical, easy‑to‑interpret outputs
• Support delivery of key reporting initiatives and recurring reports
• Maintain clear documentation of data models, reporting logic, SQL queries and dashboard versions to support continuity and auditability
• Apply appropriate judgement when working with sensitive data

Business Intelligence Analyst

Accounts Payable

• SAP stock receipting: processing Goods Receipt (GRPO) entries against confirmed physical receipts and posting A/P invoices in the correct sequence.
• Credits processing (preparation only): preparing credit documentation and SAP entries for approval.
• Inbound freight: chasing vendors, collating shipping/customs documentation, and updating records.
• SAP master data maintenance and general operational administration.
• Purchase order creation and forecasting (commercial decisions).
• Physical goods receipt verification (handled by the warehouse manager).
• All credit and payment approvals (GM authorisation).

AP Specialist, SAP B1

Accountant

• Month-end close – preparation and review of journals, balance sheet analysis, and other close procedures, including reporting pack commentary and metrics reporting
• Bringing meaning to analysis – looking in-depth at records and documents, and deriving insights by liaising with relevant operational contacts
• Preparation of management reporting to internal and external stakeholders
• Assist the reporting team by providing information for FBT and income tax
• Completing internal and external audit requests, including assisting statutory accounts preparation
• Performing accounts reconciliation
• Identifying and implementing process improvement initiatives
• Ad-hoc tasks as required

• Manage end-to-end accounting processes including Accounts Payable, Accounts Receivable, bank reconciliations, and payroll support
• Perform daily transaction postings and reconciliations to ensure accurate financial records
• Support the month-end closing process, including journals, accruals, and balance sheet reconciliations
• Execute manual postings, reconciliations, and reporting within Microsoft Dynamics 365 Business Central
• Assist in the preparation of BAS and GST workings, ensuring compliance with Australian regulations
• Work closely with internal teams (sales, operations) to track orders, collections, and financial activity

Backend Engineer

• Design, develop, and maintain Python-based web scrapers.
• Build and maintain browser automation workflows using Playwright and Selenium.
• Extract data from dynamic, JavaScript-heavy websites.
• Maintain and improve scraping systems to handle routine target-site changes.
• Containerise scraping services using Docker.
• Deploy and operate scraping workloads on AWS.
• Monitor scraper performance, reliability, and data quality.
• Troubleshoot common failures, performance issues, and data collection inconsistencies.

Compliance Support, EDI Analyst

Customer Support Associate

People Assist Coordinator – Contractual

Multimedia Designer

Accounts Payable Officer

Customer Success Manager

Senior Finance & Accounting Manager

Senior Cost Accounting Manager

Client Liaison, Administration Officer

Procurement Manager

Business Intelligence Analyst

AP Specialist, SAP B1

Accountant

Accountant

Python Developer