Sally Beauty

Account Executive

• Grow the Business:
• Identify key accounts within territory and establish a route that will be most efficient to grow and develop existing customers while looking for new partnerships.
• Demonstrate and assist customers in developing, planning, implementing, monitoring and tracking results of all in-salon promotions, programs and concepts.
• Determine customers’ needs and offer products and services to meet those needs.
• Communicate all sales initiatives through partnering with vendors including but not limited to achieving corporate sales goals on a monthly, quarterly, and annual basis.
• Acknowledge and respond to all email, text, and phone communication in a timely manner (24 Hours)
• Analyze your accounts to decide what brand support, education, and promotions are needed to grow within that salon.
• Call on your customers in person in order to execute established sales goals.
• Strictly comply with established procedures regarding the processing of returns including the pick-up of returns from the customer and completing the required documents. Timely completion of assignments and projects that may be assigned.
• Work with all areas of business, customer service, accounts receivable, IT, and any other necessary business function provided entity.
• Actively prospect for new customers through cold calling, social media, and other digital outlets
• Effectively manage all administrative aspects of the role in a timely manner- including but not limited to daily order entry and regular maintenance of customer information and activity for assigned territory in salesforce.com.
• Attracting and retaining salon clientele by utilizing social media as a form of communication, promotion, education and product knowledge.
• Conduct effective in-person and virtual product knowledge classes.
• Communicate with the Manager regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed.
• Grow Team and Culture:
• Be a subject matter expert on utilizing digital platforms & social media to grow the business. Share your knowledge with peers in order to grow the teams’ digital capabilities.
• Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor
• Must be available to attend shows, participate in the setup and dismantling of displays, booths, handling back stock as well as performing other physical activities that might be required.
• Support all new initiatives with a growth mindset while also positively fostering change management throughout the team
• Grow Yourself:
• Exhibit a desire to learn and grow. Striving for continuous improvement while owning personal development and growing digital & social media techniques to generate new customers and foster existing business relationships.
• Schedule and attend business development days (BDD) to increase product knowledge and develop professional vendor relationships.
• Allocate and optimize time to participate in learning utilizing all available tools and resources.
• Remain agile to changes in the market while building industry knowledge and intuition in order to react to a competitive market.
• Actively work to increase own product, industry, and market knowledge.
• Create an organized work environment and workflow to be able to most efficiently service your customers.

Salon Outside Sales Representative

Director

• Collaborate with business & IT leadership to define the strategic vision for data warehouse, analytics and business intelligence initiatives
• Oversee the design, implementation, and maintenance of the enterprise data warehouse systems
• Drive data analytics initiatives to derive actionable insights and support data-driven decision-making
• Lead and mentor a team of data engineers, analysts, and BI developers
• Manage relationships with external vendors and service providers
• Oversee, control and evaluate operations of assigned applications systems

IT Director – Data & BI

Data Engineer

• Hands-on Development: Actively write, review, and optimize production-grade code (PySpark, SQL) to build scalable data pipelines, data architectures, and delta tables.
• Pipeline & Architecture Management: Architect and manage robust ELT/ETL processes within Azure Data Factory and optimize cloud data structures within Azure Databricks (Delta Lake, Unity Catalog).
• BI Infrastructure: Develop and govern semantic data models, advanced DAX queries, and enterprise-grade Power BI dashboards to deliver complex insights directly to business units.
• Technical Oversight: Supervise and directly contribute to the development of AI/ML models, data pipelines, and scalable data architectures, collaborating with data scientists, engineers, and product managers.
• Shepherd Leadership: Guide SMEs and business stakeholders in identifying business needs and developing problem statements, business rules, and metrics for strategic Data & AI initiatives.
• Team & Workload Leadership: Manage a high-performing team of data engineers and analysts, balancing resource allocation, mentoring technical growth, and overseeing daily Agile delivery.
• Scope & Estimation: Define and manage the overall scope of initiatives, gain appropriate signoff from stakeholders, and work across IT and vendor partners to develop timelines and cost estimates.
• Business Case Building: Assist leadership with building business cases, tracking budget-versus-actuals, and preparing for funding approvals and various stage-gating processes.
• Lifecycle Governance: Ensure requirements are met throughout the project lifecycle process and keep stakeholders apprised of changes to scope.
• Cross-Functional Alignment: Create strong partnerships with key leaders throughout the enterprise to identify SMEs and project customers.
• Change Agent: Drive the internal adoption of modernized modern data warehouse concepts and maintain alignment between technical output and retail business goals.

Senior IT Manager, Data Engineering – Governance

• The Salon Business Consultant is responsible for an assigned territory of customers to which their main focus is to help grow their salons overall sales.
• The Consultant will be responsible for meeting and achieving assigned sales goals by utilizing their manufacturer education and sales resources.
• Sales should be expanded upon through opening new doors and selling approved beauty products while introducing new products and concepts.
• The Consultant will actively use all forms of social media as an additional outlet to serve salons, barbers, spas, schools, and any licensed beauty professional.
• Identify key accounts within territory and establish a route that will be most efficient to grow and develop existing customers while looking for new partnerships.
• Demonstrate and assist customers in developing, planning, implementing, monitoring and tracking results of all in-salon promotions, programs and concepts.
• Determine customers’ needs and offer products and services to meet those needs.
• Communicate all sales initiatives through partnering with vendors including but not limited to achieving corporate sales goals on a monthly, quarterly, and annual basis.
• Acknowledge and respond to all email, text, and phone communication in a timely manner (24 Hours).
• Analyze your accounts to decide what brand support, education, and promotions are needed to grow within that salon.
• Call on your customers in person in order to execute established sales goals.
• Strictly comply with established procedures regarding the processing of returns including the pick-up of returns from the customer and completing the required documents. Timely completion of assignments and projects that may be assigned.
• Work with all areas of business, customer service, accounts receivable, IT, and any other necessary business function provided entity.
• Actively prospect for new customers through cold calling, social media, and other digital outlets.
• Effectively manage all administrative aspects of the role in a timely manner- including but not limited to daily order entry and regular maintenance of customer information and activity for assigned territory in salesforce.com.
• Attracting and retaining salon clientele by utilizing social media as a form of communication, promotion, education and product knowledge.
• Conduct effective in-person and virtual product knowledge classes.
• Communicate with the Manager regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed.

• Identify key accounts within territory and establish a route that will be most efficient to grow and develop existing customers while looking for new partnerships.
• Demonstrate and assist customers in developing, planning, implementing, monitoring and tracking results of all in-salon promotions, programs and concepts.
• Determine customers’ needs and offer products and services to meet those needs.
• Communicate all sales initiatives through partnering with vendors to achieve corporate sales goals on a monthly, quarterly, and annual basis.
• Acknowledge and respond to all email, text, and phone communication in a timely manner (24 Hours).
• Analyze your accounts to decide what brand support, education, and promotions are needed to grow within that salon.
• Call on your customers in person in order to execute established sales goals.
• Strictly comply with established procedures regarding the processing of returns including the pick-up of returns from the customer and completing the required documents.
• Work with all areas of business, customer service, accounts receivable, IT, and any other necessary business function.
• Actively prospect for new customers through cold calling, social media, and other digital outlets.
• Effectively manage all administrative aspects of the role in a timely manner including daily order entry and regular maintenance of customer information and activity for assigned territory in salesforce.com.
• Attract and retain salon clientele by utilizing social media as a form of communication, promotion, education and product knowledge.
• Conduct effective in-person and virtual product knowledge classes.
• Communicate with the Manager regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed.

Outside Sales Representative

• Drives sales and profit growth by leading a team that enables associates to put the Customers first in our Stores and provides an effective digital experience.
• Develops a proactive team that is accountable and delivers a shopping environment that meets or exceeds customer expectations.
• Conducts daily/weekly communication with all Business Partners.
• Manages expenses to meet or exceed profit objectives.
• Directs all the assigned activities of a designated region, averaging 10 districts in partnership with LPBP, HRBP and ROBP.

Senior Regional Director

IT Support

• Oversee day-to-day operations for EUC, mobility, endpoint support, and related IT services across corporate offices, stores, distribution centers, field users, and remote work environments.
• Ensure endpoint services are reliable, secure, supportable, and aligned to business needs, service level expectations, contractual obligations, and customer experience goals.
• Serve as an escalation leader for high-impact incidents affecting end-user technology, mobility services, device connectivity, endpoint access, application usability, and service availability.
• Coordinate operational delivery across internal IT teams, Managed Service Providers (MSPs), vendors, security, networking, infrastructure, service desk, and business stakeholders.
• Drive root-cause analysis, preventive action, and continuous improvement for recurring incidents, systemic failures, performance trends, and gaps in operational execution.
• Own the operational strategy and lifecycle roadmap for assigned endpoint and mobile device fleets, including refresh planning, standardization, configuration management, OS readiness, patching, inventory accuracy, and end-of-life planning.
• Lead device management practices across Windows, macOS, iOS/iPadOS, Android, and specialized handheld/RF environments using modern management tools and governance standards.
• Oversee endpoint platform capabilities such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, mobile device management, software deployment, imaging, zero-touch provisioning, and device compliance reporting.
• Partner with business teams to plan and execute hardware refreshes, store technology deployments, mobility upgrades, kitting, shipping, returns, recycling, warranty support, break/fix processes, and asset recovery.
• Develop repeatable standards for endpoint build, enrollment, configuration, security baselines, application deployment, documentation, testing, and production readiness.
• Champion ITSM across the IT organization by improving how support requests, incidents, problems, changes, knowledge articles, and service delivery processes are logged, routed, prioritized, tracked, measured, and resolved.
• Establish and maintain operating practices that improve service quality, reduce ticket aging, increase first-contact resolution, strengthen communication, and create measurable accountability.
• Lead or contribute to change management, CAB readiness, release planning, deployment validation, risk review, backout planning, and post-implementation review for endpoint and mobility changes.
• Ensure operational processes support audit readiness, security requirements, software compliance, asset controls, and documented evidence for assigned technology areas.
• Use operational data, support trends, and business feedback to identify improvements in workflow, staffing, vendor performance, documentation, and customer experience.
• Develop and execute a multi-year EUC and device management strategy that improves supportability, scalability, security, cost efficiency, user experience, automation, and operational maturity.
• Identify and implement practical AI and automation use cases that support IT operations, including ticket analysis, knowledge management, documentation, endpoint fleet analytics, proactive risk detection, self-service enablement, reporting, and operational decision support.
• Translate technical opportunities, risks, and constraints into business-relevant recommendations for leadership and stakeholders.
• Manage assigned vendor, partner, and MSP relationships, including service expectations, escalations, performance reviews, contract inputs, renewals, service improvements, and accountability to deliverables.
• Support annual budget planning, forecasting, cost control, invoice validation, capital planning, operating expense management, software/license optimization, and cost-benefit analysis for assigned services.
• Maintain disciplined asset management practices for assigned hardware and software, including inventory accuracy, procurement coordination, deployment tracking, recovery, reconciliation, and lifecycle reporting.
• Evaluate financial and operational trade-offs for technology alternatives, vendor options, support models, refresh timing, and service delivery improvements.
• Ensure technology investments are aligned to business needs, risk reduction, operational efficiency, and measurable outcomes.
• Partner with security, infrastructure, compliance, audit, and risk teams to ensure EUC and mobility services adhere to security policies, IT standards, regulatory expectations, and internal control requirements.
• Strengthen endpoint security posture through device compliance, patch readiness, access controls, certificate/profile governance, secure configuration, encryption, logging, and timely remediation of identified risks.

IT Manager – Endpoint & End User Technology Services

Human Resources

• Align business objectives with associates and field leadership
• Serve as a consultant to field management on HR-related issues
• Drive recruiting strategies and build a talent pipeline
• Develop integrated solutions and partnerships across teams
• Conduct talent reviews and succession planning
• Analyze trends and metrics to develop solutions
• Provide guidance on workforce planning and succession

HR Business Partner II

Customer Success Manager

• Serve as the primary virtual point of contact for assigned accounts
• Build and maintain strong customer relationships through phone, email, text, and virtual engagement
• Process customer orders accurately and efficiently while resolving order-related issues
• Proactively communicate promotions, new product launches, education opportunities, and business initiatives
• Support customer awareness and engagement around company programs, offers, and resources
• Partner closely with field sales teams and leadership to ensure continuity of customer support
• Respond to customer inquiries related to products, pricing, inventory availability, and account needs
• Support customers through service recovery situations and escalate issues appropriately when needed
• Maintain accurate customer records and engagement activity within Salesforce
• Monitor account trends and identify customer risks, concerns, or support opportunities

Customer Success Partner

Administrative Assistant

• Provide high-level administrative support to SVP or above by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Screen telephone calls and personally provide requested information or refer calls to other staff. Make travel arrangements for department heads and/or other personnel.
• Initiate and respond to written and verbal correspondence; compose, edit and distribute correspondence according to established guidelines or personal knowledge of the subject matter.
• Assist in creating meeting agendas; arrange, coordinate and attend committee meetings; take and prepare meeting notes, minutes and other records. Maintain Executives calendars. Make travel arrangements for executives.
• Prepare requisitions, purchase orders, staff reports, resolutions, routine documents and other forms of communications; prepare complex statistical, financial, administrative and budget reports.
• Research information and procedures; record actions on sensitive issues and release information to authorized parties.
• Work closely with department heads to monitor the progress in achieving monthly budgets and goals.

Executive Admin Assistant

• Supports the efforts of the CRM strategy and Loyalty Marketing teams in all targeted marketing initiatives.
• Drive strategy and execution on special projects.
• Drives campaign execution for targeted marketing content, promotions, co-ops and coupon requests.
• Participate in planning sessions and help develop full channel CRM/marketing plans.

CRM Specialist

Project Manager

• Development of critical path schedule of events, aligning scope, budget, and schedule with Real Estate site approval criteria, ensuring projects are delivered on time and on budget while maintaining the highest quality of materials and workmanship.
• Manage all 3rd party planning and construction resources, capable of supplying the manpower and technical experience to build Sally Beauty and CosmoProf stores. Manage the bidding process with qualified contractors, ensuring cost effectiveness and qualified subcontractor resources.
• Develop and manage construction schedules, identifying trades as well as scheduled overlaps and critical inspection date schedules. Aligning schedule with city inspectors ensuring we are complete on assigned inspection dates
• Create working construction documents, (CD’s), complete applications for building and other permits required by municipalities. Research requirements which may be unique to specific cities ensuring we have all necessary documentation available to start projects on time and receive Certificate of occupancy without delay
• Partner with potential 3rd party project management resource, incorporating them into development of project plan / schedule and assigning specific scope of work requirements. Develop expectations as well as benchmark timelines for project development which align with overall schedule approved by Real Estate
• Align with internal stakeholders, maintaining consistent communication throughout projects to all partners. Ensure layout and design of stores will support business requirements. Manage store layouts to establish brand standards and lineal requirements and incorporating POG standards. Develop construction and equipment budgets, contracting with suppliers and ensuring on-time delivery
• Complete thorough review of completed projects, identifying opportunities for improvement from a cost, timeline, and quality perspective. Consistently challenge standards and practices, improving the end-product through improved technology, resources and design. Revise standards based on learnings, consistently driving improvement

Senior Construction Project Manager

Manager

• Design, implement, and analyze enterprise wide primary and secondary research efforts in support of brand, marketing, loyalty programs, ecommerce, product development, merchandising, operations, and customer service.
• Responsible for day-to-day research responsibilities, analyze data, and develop insights and recommendations to drive insights which increase understanding of customer experience, customer journey, customer satisfaction drivers, and brand perceptions/positioning.
• Assist Customer Marketing and other cross-functional leadership in the strategic direction of the Customer Research & Insights team.
• Responsible for synthesizing research findings and multiple data streams into strategic recommendations and compelling narratives for cross-functional stakeholders and leadership.
• Support research budgeting, timeline management, and resource allocation to maximize ROI and project efficiency.
• Maintain project files and documentation.

CRI Manager

Product Manager

• Act as voice of the customer to lead the evolution of SBH’s digital experiences via the ecommerce website, mobile app, and in store and event platforms.
• Launch new features and functionality to drive innovation and ensure timely identification and resolution of customer service and site operational issues.
• Lead team and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes and enhancements.
• Effectively communicate system issues or points of customer friction and drive to timely resolution.
• Actively partner with Ecommerce, IT, Marketing, Customer Engagement, Analytics, and agency teams to develop features that drive customer acquisition, engagement, conversion, and satisfaction.
• Drive conversion rate on the site by responding to critical needs and concerns of external and internal customers, including the ecommerce team and customer service.
• Prioritize and manage product backlog and priorities for site releases.
• Ensure team roadmap helps achieve ecommerce business goals.
• Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches.
• Lead team in testing and conducting UAT on all digital features.
• Build out project plans, resource/budget estimates, timelines and resourcing.
• Serve as the subject matter expert across the digital commerce systems.
• Track performance, identify improvement areas, and communicate with service providers to troubleshoot.
• Map out and understand the end-to-end customer journey and the associated KPIs, identifying any client friction points and finding ways to solve them.
• Identify gap areas, set ecommerce excellence targets and ensure that all relevant SLAs are in place.
• Develop business cases as needed for new strategic initiatives.

Senior Product Manager – Digital

Systems Engineer

• Partner with CRM developers, analysts, and marketing stakeholders to capture and document functional requirements for new and enhanced customer marketing capabilities, including loyalty enrollment and engagement, personalized content delivery across email, SMS, web, mobile app, in‑store, and transactional experiences
• Collaborate with IT product owners, engineers, and external vendors to support the delivery and activation of marketing experiences across platforms including Salesforce Marketing Engagement and Personalization, Salesforce Service Cloud, Salesforce Commerce Cloud, Salesforce Loyalty, mobile app/Airship, and Salesforce Data 360
• Create user stories, acceptance criteria, and functional specifications for marketing system enhancements, and support test case development and execution to validate expected outcomes and enable release sign‑off
• Develop, execute, and validate SQL queries against Salesforce Marketing Cloud Data Extensions and Salesforce Data 360 objects to support segmentation, data validation, bulk processing, and data movement
• Assist with the configuration, testing, and maintenance of promotional and triggered email and SMS interactions, following established technical patterns and architectural guidance
• Support troubleshooting and incident resolution related to marketing automations, journeys, data loads, integrations, and message execution, including validation of counts and expected outcomes

Salon Outside Sales Representative

IT Director – Data & BI

Senior IT Manager, Data Engineering – Governance

Salon Outside Sales Representative

Outside Sales Representative

Senior Regional Director

IT Manager – Endpoint & End User Technology Services

HR Business Partner II

Customer Success Partner

Executive Admin Assistant

CRM Specialist

Senior Construction Project Manager

CRI Manager

Senior Product Manager – Digital

Marketing Systems Analyst