Digital Operations Analyst

Sally Beauty

Digital Operations Analyst at Sally Beauty, owning operational performance across digital platforms. Evaluating data, improving processes, and enhancing the customer experience to support business growth.

Posted 7/14/2026full-timePlano • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital analytics and ecommerce operations, with a strong focus on data-driven decision-making, performance metrics, and cross-functional collaboration. Proficient in developing dashboards and reports to track business health and implementing process improvements for operational efficiency.

Highest-signal resume keywords

Digital AnalyticsEcommerce OperationsGA4Power BITableau

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data QueryingReportingDashboardingEcommerce KPIsCustomer Behavior Analytics

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementStakeholder Management

Tools & Technologies

Salesforce Commerce CloudAnalytics ToolsCMSTicketing Systems

Industry Keywords

Operational DataPerformance MetricsProcess ImprovementsQA ValidationRoot Cause Analysis

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Evaluate and interpret operational and performance data to identify trends, risks, and opportunities, and develop actionable recommendations that influence business decisions
Design, develop and maintain dashboards, reports, and KPIs to track business and operational health
Manage day-to-day digital operations, including issue tracking, resolution coordination, and escalation management
Partner with cross-functional teams (e.g., Product, Engineering, Marketing, Customer Support) to ensure smooth execution of digital initiatives
Identify and implement process improvements to increase efficiency, scalability, and consistency
Perform testing, QA validation, and deployment activities for updates, campaigns, or releases
Monitor workflows, backlogs, and operational tasks to ensure timely delivery
Conduct root cause analysis for operational issues and help drive corrective actions
Ensure data accuracy and integrity across systems, tools, and reporting
Document processes, procedures, and operational best practices
Support tools and platforms used in digital operations (e.g., analytics, CMS, ecommerce platforms, ticketing systems)
Provide data-driven insights and recommendations to stakeholders to inform decisions that improve performance outcomes

Requirements

What you’ll need

3–5 years of experience in digital analytics, ecommerce operations, or a similar data-driven role
Proficiency with analytics and BI tools such as GA4, Power BI, Tableau, and Salesforce Commerce Cloud (SFCC)
Strong knowledge of ecommerce KPIs, customer behavior analytics, and digital marketing performance metrics
Solid understanding of excel, data querying, reporting, and dashboarding principles
Comfortable working with cross-functional teams in a fast-paced, evolving environment
Excellent verbal and written communication skills with the ability to translate complex findings into clear business recommendations
Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously
Experience leading or mentoring team members is a plus
Bachelor’s degree in Business, Analytics, or a related field preferred

Benefits

Comp & perks

medical, dental, vision, life Insurance
paid vacation and sick days
paid holidays
tuition reimbursement
401(k) with company match
in-house salon with complementary services
varied selection of food options at our corporate campus
merchandise discount at onsite Sally Beauty and CosmoProf Professional store