Salesforce

Analyst

• Monitor and engage with customer posts across social media platforms
• Respond to business and technical support queries and escalate complex issues
• Manage executive-level escalations and service service disruption communication
• Publish updates and responses during incidents or crises
• Capture and route customer/product feedback to internal stakeholders
• Tag and triage social posts using internal tools and workflows
• Collaborate with Support, Engineering, Comms, and Product teams for resolution

Social Experience Analyst

Product Designer

• Influence and compellingly communicate the UX vision to a wide variety of key stakeholders
• Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
• Solve complex UX design problems across web, mobile and tablet
• Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
• Work with engineering to deliver final product
• Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
• Own various web and mobile application interfaces
• Work with devs and QE to deliver polished final product
• Evangelize new interface guidelines and design patterns

Lead User Experience Designer

Architect

• 自らが主体となり、インドGDCのメンバーを率いてプロジェクトを完遂させる
• GDCとの共同デリバリーと手法の適用
• AIによる業務効率化と付加価値向上
• アドバイザリー&インプリメンテーション
• 文化・プロセスの仲介
• 顧客交渉とスコープ管理

Strategic Bridge Architect, GDC Bridge & Advisory

Director

• Work directly with key clients across the manufacturing business, bringing strong industry understanding, structured problem solving, strategic clarity, executive presence (verbal and written) and create pathways forward to deliver growth
• Represent Salesforce at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders
• Serve as a co-lead of our Industry Councils, executing towards key deliverables, such as our Operating Plan, Industry North Star, and Market Imperatives, designed to align our cross functional partners in the business to meet our business objectives.
• Develop competitive analyses designed to position Salesforce against strategic competitors in the manufacturing industry.
• Analyze internal and external data, analysts’ reports and more to create points of view on market trends, performance, risks and opportunities.
• Co-lead industry long-term strategy and drive cross-functional growth outcomes
• Prioritize key accounts and customer relationships to remove friction from deal cycles and drive trust, relevance, and credibility with customers at the VP+/C-Suite level

Managing Director – Go To Market

Product Manager

• Own the end-to-end product lifecycle for AR and revenue recognition solutions — from discovery to delivery and iteration.
• Partner with finance, accounting, engineering, and compliance teams to understand business requirements and regulatory needs.
• Define and maintain the product roadmap, ensuring alignment with strategic business priorities and compliance timelines.
• Conduct product discovery through user interviews, data analysis, and market research to identify opportunities and validate solutions.
• Translate complex financial requirements into well-scoped, technically feasible, and prioritized product features.
• Drive integration strategies with ERP systems (e.g., Workday, Oracle, SAP) and ensure seamless data flow across revenue processes.
• Ensure product compliance with ASC 606, IFRS 15, and evolving revenue recognition requirements globally.
• Collaborate with engineering and QA to ensure timely, high-quality delivery of features.
• Analyze KPIs and financial data to measure product impact, uncover insights, and drive continuous improvement.

Senior Product Manager – Revenue/AR

Manager

• Evaluate the impact of customer success programs on renewals, attrition, and AOV growth.
• Conduct ROI analyses to identify which programs deliver meaningful business outcomes and recommend continuation, scaling, or discontinuation.
• Develop dashboards, scorecards, and insights to maintain executive-level visibility on critical initiatives tied to renewal performance.
• Partner with data science, analytics, and operations teams to support all aspects of the Loyalty Predictor initiative, including feature design, testing, deployment, and performance tracking.
• Work with the Programs team to identify new opportunities for initiatives by analyzing customer risk signals, usage patterns, and revenue opportunities.
• Act as a strategic partner to Customer Success, Programs, Finance, and Product teams to ensure alignment on program goals, KPIs, and success measures.
• Translate complex data and analyses into clear, actionable recommendations for senior leadership, influencing program strategy and resource allocation.
• Establish consistent methodologies and frameworks for measuring program success to ensure scalability and repeatability across cycles.

Data & Analytics Manager – Renewals Programs

• Own the product lifecycle from discovery through delivery and iteration for tax-related product features and integrations.
• Can identify business themes and trends and can influence priorities and approach at roadmap level
• Develop and maintain a strategic product roadmap aligned with business goals and regulatory changes across global markets.
• Conduct product discovery through stakeholder interviews, data insights, and customer feedback to inform decision-making.
• Translate complex tax and ERP requirements into clear, prioritized product features and user stories.
• Collaborate cross-functionally with engineering, design, tax SMEs, finance, and compliance teams to drive execution.
• Analyze and visualize product and user data to inform feature prioritization and measure success.
• Serve as a domain expert in global tax processes and technology platforms, especially Vertex, Workday, or equivalent ERP systems.
• Stay current with evolving global tax regulations and assess their impact on product strategy.

Product Manager – Tax

Solutions Engineer

• Lead discovery sessions and solution design workshops and demonstrations for enterprise TMT customers.
• Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high-value business solutions.
• Design and deliver compelling proof-of-concept (PoC) solutions and demonstrations that resonate with C-suite executives.
• Serve as the go-to expert on TMT-specific trends and use cases, including subscriber management, content monetization, network operations, and media workflows.
• Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value-based selling to elevate the team’s collective capability.

Lead Solution Engineer – Technology, Media & Telecom (TMT)

Program Manager

• Drives the strategic development of large scale, cross organizational programs
• Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision
• Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups
• Partners with Experience teams to influence technology and process building that align to Customer Success strategies
• Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience
• Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups
• Develops program approach and leads the charge to successful delivery
• Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process
• Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies
• Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in
• Successfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery & global enablement
• Anticipates problems, identifies mitigation plans and escalates gaps with leaders
• Fosters cross team collaboration and, as needed, leads the team through fearless decision making
• Develops and governs PMO best practices across the organization
• Define, implement and continuously improve the program launch process to increase efficiency, reduce risk and improve quality
• Serve as product owner to sprint planning processes for shared services teams
• Train and enable cross functional teams on program management disciplines

Senior Customer Success Program Manager

Engineer

• Validate and stress-test pilot features with customers
• Conduct feasibility research on novel use cases
• Co-develop hypotheses with Technology & Product
• Document and escalate critical engineering issues
• Lead technical engagement of new, emerging products
• Run rapid prototyping and POC cycles
• Build reusable accelerators, playbooks, and reference architectures
• Partner directly with Product Managers and Engineers

Product Forward Deployed Engineer – ITSM, CCaaS (Senior/Lead/Principal)

Security Engineer

• Lead the compliance strategy for our global CCaaS initiatives, translating guidance and requirements into high-level business and product strategy.
• Oversee the strategy and governance of mandatory quarterly, annual, and ad hoc regulatory filings to governing bodies (ex., FCC, CRTC), ensuring total accuracy and organizational alignment.
• Actively scan and monitor the global telecom and security landscape for new, pending, and evolving regulations, proactively assessing their impact on our product roadmap and global compliance posture.
• Act as a key GRC liaison to Product Management and business leadership, ensuring "compliance by design" is embedded in the product lifecycle.
• Oversee and direct engagements with external advisory partners to drive global regulatory and compliance analyses.
• Define and manage the shared responsibility model, clearly delineating telecom and compliance liabilities between our platform, underlying carrier partners, and our customers based on whether they utilize a reseller or BYOC architecture.

Security GRC Senior Lead

• Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close
• Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions
• Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives
• Prepare, build, and present tailored demonstrations that showcase Salesforce solutions aligned to institutions' strategic and technical goals
• Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders
• Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value
• Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs
• Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations
• Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV)
• Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role
• Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, NCR, and reduce attrition risk
• Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans that set customers up for successful adoption of AI and Data products
• Develop and present Agentforce and Data360 Cloud use cases tailored to education institutions, including POCs, workshops, and technical deep-dives that demonstrate AI-powered transformation for student success and operational efficiency

Account Solution Engineer, Public Sector – Higher Education

• Act as a flexible, high-impact contributor, ready to pivot and tackle emerging project needs, ad hoc regulatory challenges, and urgent deliverables to support the project’s critical path
• Prepare, coordinate, and execute quarterly, annual, and ad hoc regulatory filings to national telecom authorities (such as the FCC and CRTC), working across teams to gather necessary telemetry and compliance data
• Assist the Senior Lead in translating guidance from partners and external advisors into trackable compliance initiatives for the business, including managing the critical lead times necessary to satisfy technical and regulatory obligations prior to launching in new markets
• Drive the day-to-day execution of compliance deliverables, coordinating seamlessly across Product, Legal, Tax, and Operations teams to ensure regulatory milestones are met on schedule

Security GRC Lead

Business Development Rep

• Execute high-level outbound strategies to target C-suite executives
• Identify, qualify, and generate high-accuracy new business opportunities
• Utilize deep knowledge of Taiwanese business culture
• Work hand-in-hand with Account Executives to develop territory strategies
• Collaborate with Inside Sales teams in Japan and regional teams

Business Development Representative

Backend Engineer

• Lead the design and architecture of multi-cloud Salesforce solutions
• Act as the primary technical point of contact for stakeholders
• Explore and integrate solutions across Industry Clouds
• Own technical and functional scope throughout the project lifecycle
• Provide technical governance and mentorship to diverse teams
• Solve high-complexity technical hurdles or build Proof of Concepts