Senior Benefits & Leave Specialist

Salesforce

Senior Benefits and Leave Specialist managing benefits and leave administration for Salesforce employees in the US and Canada. Partnering with vendors and internal stakeholders for effective program delivery.

Posted 6/26/2026full-timeIndianapolis • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.
Interpret and apply understanding of Employee Benefits, Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
Maintain proper case management by utilizing team dashboards to ensure timely and accurate responses based on Salesforce key performance indicators (KPIs).
Ability to identify trends in the case management system with the Data Partner and create training opportunities for the T1 team and SMEs.
Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, highly visible Benefit and LOA Programs.
Manage and/or participate in special projects/programs requiring Benefit and LOA department stakeholder input.
Work with global partners to ensure a global Salesforce approach when working on global projects.
Lead User Acceptance Testing for system enhancements.
Assist the business to form/improve process and systems solutions to satisfy both tactical and strategic business needs.
Ownership of updating/net new internal and external articles to ensure accuracy of information as it pertains to year over year and process changes.

Requirements

What you’ll need

Minimum 1-3 years experience in human resources, including benefit and leave of absence administration and vendor management.
Prior experience working in a centralized human resource function preferred.
Ability to build, develop, implement, and engage in new service delivery approaches.
Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions.
Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
Ability to make decisions guided by policies, practices, procedures, and business plans.
Uses best practices and knowledge of internal or external business issues to improve delivery of services.
Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.
SHRM Certification recommended

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementUser Acceptance Testingdata analysisservice deliveryemployee benefits administrationleave of absence administrationvendor managementprocess improvementSalesforce

Soft Skills

communicationcollaborationproblem-solvingadaptabilityinfluencingdecision-makingorganizational skillsproject managementcritical thinking

Certifications

SHRM Certification