SafeRide Health

Operations

• Lead, mentor, and develop leaders across Ancillary Member Services, including managers, specialists, and program owners
• Establish clear ownership models, career pathways, and professional development plans for ancillary service teams
• Provide strategic oversight of Complaints & Grievances (C&G), ensuring timely resolution, regulatory compliance, and root-cause prevention
• Lead Prevention and Control initiatives focused on reducing repeat issues, escalations, and service failures
• Oversee Alternate Transportation programs to ensure continuity of care when standard transportation options are unavailable
• Provide leadership support for additional ancillary functions including Focus Member programs, Facilities support, Quality Assurance, and Training
• Design, document, and continuously improve end-to-end operational processes, workflows, and SOPs across ancillary service programs
• Analyze operational, quality, and grievance data to identify trends, root causes, and systemic gaps in current processes
• Partner with Quality Assurance to translate audit findings and quality trends into corrective and preventive action plans
• Establish, monitor, and report on KPIs related to quality, compliance, resolution effectiveness, and program outcomes
• Champion a member-first approach with a focus on empathy, accessibility, and proactive issue prevention
• Partner with Training leaders to ensure onboarding, upskilling, and refresher programs address identified performance and process gaps
• Collaborate cross-functionally with Product, Operations, Compliance, and Technology to improve workflows, tools, and scalability
• Use data-driven insights to inform staffing models, capacity planning, and long-term program design
• Build and manage budgets, staffing plans, and resources aligned with service demand and growth
• Serve as a subject matter expert in client-facing and regulatory conversations related to Ancillary Member Services

Director of Member Services Operations – Ancillary Programs

Security Analyst

• Maintain and continuously improve SafeRide Health’s operational security posture across systems, networks, and data.
• Conduct scheduled continuous monitoring activities, including weekly, monthly, quarterly, and annual security audits and reporting.
• Configure, implement, troubleshoot, and maintain security platforms and tooling across the organization.
• Administer, configure, and maintain Cisco Security Cloud and related security technologies.
• Support and enhance the Information Security Management Framework, including policies, standards, and procedures.
• Partner with internal stakeholders to support efforts to obtain and maintain HITRUST certification.
• Prepare and maintain security documentation, including System Security Plans (SSPs), Security Assessment Reports, and Plans of Action and Milestones (POA&Ms).
• Assist the Security Operations Center by reviewing alerts, triaging events, and escalating security incidents as appropriate.
• Collaborate with cross-functional teams and governance committees to ensure consistent application of security policies and standards across all technology projects and services.

Information Security Analyst

Financial Planning and Analysis

• Identify trends across all drivers of cost on a granular level (unit cost vs. utilization , cost per mile , leakage, etc.) and deliver standardized executive updates on a regular cadence highlighting root causes, mitigation actions, forecast implications, and emerging headwinds
• Lead forecasting, budgeting, and long-range planning across multiple business units
• Build and maintain dynamic financial models (ARR, unit economics, cash burn, etc.)
• Lead provider contract & performance analytics to support negotiation strategy and performance terms (capitation, shared savings/loss, reconciliation approaches)
• Evaluate provider risk arrangement ( capitation → shared risk/at-risk models), including scenario modeling, sensitivity analysis, expected ROI, downside exposure, and operational readiness considerations
• Drive network adequacy and optimization analytics, including geo-mapping, access/capacity determinations, leakage/capture, opportunities to strengthen partnerships, and recommendations for network design changes
• Collaborate cross-functionally with Operations, Product, and Strategy teams to improve data-driven decision-making
• Deliver executive-ready financial presentations with clear narratives and visualizations
• Design dashboards and track KPIs to measure business performance and strategic initiatives
• Support Board materials, fundraising activities, and scenario planning
• Contribute to ad hoc strategic projects that influence SafeRide’s growth trajectory

Senior Medical Economics Analyst – FP&A

Customer Support

• Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
• Accurately enter ride details to ensure successful ride completion
• Confirming member eligibility
• Answering Member inquiries regarding transportation services
• Identifying and assessing Member's additional needs
• Intaking of Member concerns
• Actively working with other internal departments to quickly address real-time issues
• Other duties as assigned

Director of Member Services Operations – Ancillary Programs

Information Security Analyst

Senior Medical Economics Analyst – FP&A

Bilingual Spanish Customer Service Representative