SafeRide Health

Program Manager

• Own and coordinate end-to-end Medicaid reporting and encounter processes to ensure accuracy, timeliness, and compliance with state and federal requirements
• Be accountable for on-time, accurate submission of all encounter and reporting deliverables across assigned markets
• Serve as the primary cross-functional lead to identify, triage, and resolve reporting and data issues across Operations, Product, BI, Finance/Claims, Compliance, and Account Management
• Play a polished, enterprise-level client-facing role supporting deliverables, including leading client calls, distilling deliverables, and communicating updates to relevant stakeholders
• Interpret CMS and state-specific guidance, including companion guides and contractual requirements, and translate them into operational processes
• Partner closely with Legal and Compliance teams to ensure alignment with regulatory expectations and audit readiness
• Lead root cause analysis efforts for reporting discrepancies, delays, or data integrity issues, and drive resolution across teams
• Establish and improve processes to support scalable reporting operations, including standardization, documentation, and change management practices
• Support new market implementations by standing up reporting and encounter processes for new states and clients
• Improve reporting timelines, data quality, and delivery consistency through proactive planning and cross-team coordination
• Manage dependencies, track deliverables, and ensure accountability across multiple stakeholders and workstreams
• Develop and maintain documentation, workflows, and reporting requirements to support internal alignment and external audits

Senior Reporting & Encounters Program Manager

Data Engineer

• Design, build, and maintain scalable ETL pipelines and data workflows to support analytics and operational use cases
• Develop and optimize data models and warehouse structures to enable efficient reporting and insights
• Partner with cross-functional teams (Operations, Compliance, Product, BI) to translate business requirements into data solutions, including support for complaints and regulatory processes
• Improve and maintain data quality, integrity, and governance standards across systems
• Optimize query performance, dashboards, and reporting infrastructure for scalability and efficiency
• Contribute to system design discussions, ensuring data architecture supports long-term business needs and growth
• Troubleshoot and resolve data issues, ensuring reliability and accuracy of datasets used across the organization

DevOps Engineer

• Keeping systems and services running smoothly with minimal downtime by focusing on availability, reliability, and scalability.
• Developing and maintaining tools and scripts to automate repetitive tasks such as deployments, configuration management, and monitoring.
• Implementing and managing monitoring and alerting systems to provide visibility into system performance and quickly detect potential issues.
• Responding to, diagnosing, and resolving system incidents, including conducting post-mortems to prevent future occurrences.
• Monitoring system resource usage to forecast future needs and scale systems accordingly to handle increasing user load.
• Collaborating with stakeholders to identify operational risks and implementing strategies to reduce their likelihood and impact.
• Analyzing metrics from operating systems and applications to identify areas for performance improvement.
• Provide direction to a team of direct reports and matrixed resources in alignment with Site Reliability objectives.
• Manage performance of SRE team members through regular 1:1s, coaching sessions, performance reviews, and performance management when necessary.

Manager, Site Reliability Engineer

Data Analyst

• Lead and mentor a team of analysts and/or analytics engineers, fostering a culture of ownership, innovation, and continuous improvement
• Define and execute an analytics roadmap aligned with SafeRide’s strategic goals
• Partner with cross-functional stakeholders to translate business needs into analytical solutions
• Oversee data modeling, reporting, dashboard development, and advanced analytics initiatives
• Collaborate with data engineering teams to ensure high-quality, scalable data pipelines
• Analyze large and complex datasets to generate insights that drive business performance and decision-making
• Establish and enforce best practices in data governance, reporting, and visualization
• Communicate insights effectively to both technical and non-technical audiences
• Identify opportunities to improve workflows and business processes through analytics and system design enhancements
• Monitor and optimize performance of queries, dashboards, and reporting systems

Analytics Manager

Claims Specialist

• Facilitates data processing and processes claims for NEMT and GMR rides.
• Performs reconciliation of billing data to encounter data.
• Works closely with the operations team to resolve issues.
• Work with internal operations and project teams to solve claims-related problems, benefit plans research and provider contract interpretation and configurations.
• Communicate and work with providers to get claims issues resolved and paid accurately and in accordance with healthcare/Medicare/Medicaid regulations, policies, and payment policies and guidelines.
• Receive incoming calls from providers, customers, vendors, and internal groups, to successfully analyze the caller's needs, research information, answer questions, and resolved issues and/or disputes in a timely and accurate manner.
• Identify issues negatively impacting the provider community including but not limited to system set up, required benefit modifications, EDI logic, provider education, claim examiner errors, and authorization rules.
• Develops and implements policies, processes and procedures that incorporate industry best practices, and reinforces high quality standards within the Billing team.
• Served as the Billing team’s subject matter expert and primary contact for claims related projects and critical activities.
• Mentors junior team members and provides internal claims team training, coaching, guidance, and assistance with complex issues.
• Implement: Scalable and accurate billing operations systems leveraging best in class technology. This includes financial reporting for management, clients and designated state and federal agencies (e.g., HHSC in Texas).
• Champion and reinforce SafeRide’s culture.

Billing & Claims Specialist – Bilingual, Spanish

Bilingual

Claims Processing Specialist, Bilingual – Spanish

Events

• Contact healthcare facilities to verify past and upcoming member rides or claims, ensuring trip accuracy and compliance.
• Identify and assess transportation provider fraud by utilizing SafeRide’s Jira fraud-tip system.
• Monitor for emerging fraud patterns and high-profile cases and proactively communicate findings to management for further review and process improvement.
• Utilize Excel to organize, track, and maintain ride verification and fraud investigation data with accuracy and consistency.
• Leverage Amazon QuickSight to generate, analyze, and interpret reports that support fraud detection, operational insights, and performance tracking.
• Coordinate with internal teams (e.g., Member Services) to match recurring ride patterns to efficient scheduling paths and reduce service gaps.

Prevention & Control Specialist

Customer Support

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.

Customer Service Representative, English-Speaking

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services in both languages.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.

Customer Service Representative – Bilingual, English/Spanish

Operations

• Lead, mentor, and develop leaders across Ancillary Member Services, including managers, specialists, and program owners
• Establish clear ownership models, career pathways, and professional development plans for ancillary service teams
• Provide strategic oversight of Complaints & Grievances (C&G), ensuring timely resolution, regulatory compliance, and root-cause prevention
• Lead Prevention and Control initiatives focused on reducing repeat issues, escalations, and service failures
• Oversee Alternate Transportation programs to ensure continuity of care when standard transportation options are unavailable
• Provide leadership support for additional ancillary functions including Focus Member programs, Facilities support, Quality Assurance, and Training
• Design, document, and continuously improve end-to-end operational processes, workflows, and SOPs across ancillary service programs
• Analyze operational, quality, and grievance data to identify trends, root causes, and systemic gaps in current processes
• Partner with Quality Assurance to translate audit findings and quality trends into corrective and preventive action plans
• Establish, monitor, and report on KPIs related to quality, compliance, resolution effectiveness, and program outcomes
• Champion a member-first approach with a focus on empathy, accessibility, and proactive issue prevention
• Partner with Training leaders to ensure onboarding, upskilling, and refresher programs address identified performance and process gaps
• Collaborate cross-functionally with Product, Operations, Compliance, and Technology to improve workflows, tools, and scalability
• Use data-driven insights to inform staffing models, capacity planning, and long-term program design
• Build and manage budgets, staffing plans, and resources aligned with service demand and growth
• Serve as a subject matter expert in client-facing and regulatory conversations related to Ancillary Member Services