SafeRide Health

Customer Success Manager

• Lead and mentor a high-performing Customer Success team.
• Design and optimize scalable processes that enhance customer experience.
• Own renewal strategy across the customer base.
• Partner cross-functionally with Sales and Operations.
• Develop and monitor KPIs to evaluate team performance.

Operations

• Work closely with senior executive leadership and all relevant department leads beyond Operations (Product, Engineering, Growth, Finance, etc.) to resolve pressing organizational queries and mitigate business risks through data-driven insights
• Lead data-centric projects, including contract analysis, internal data reviews for process improvement, and tackling other analytical and business challenges
• Collaborate with the Strategy Team to codify and document our internal operational strategies with a focus on data analysis and business intelligence
• Contribute to the creation of comprehensive organizational SOPs and other job aids
• Engage with cross-functional stakeholders to gather, refine, and implement operational change and improvement
• When necessary, collaborate with the BI team to enhance data quality ensuring the accuracy and effectiveness of our business intelligence insights
• Perform other duties as assigned.

Strategy and Operations Associate

Director

• Lead, mentor, and develop Member Services leaders across all functions.
• Build career pathways and professional growth opportunities for managers and supervisors.
• Foster collaboration and alignment across supervisors, managers, and specialists.
• Oversee day-to-day call center operations, ensuring efficiency, accuracy, and empathy in every member interaction.
• Manage escalations and quality assurance programs, driving improvements through data-driven insights.
• Establish, monitor, and report on KPIs related to service quality, efficiency, compliance, and resolution.
• Drive workforce management strategies including staffing models, scheduling, and workload balancing.
• Ensure regulatory and contractual compliance with Medicaid, Medicare Advantage, and health plan partner requirements.
• Champion SafeRide’s member-first culture with a focus on empathy, accessibility, and resolution speed.
• Lead the Focus Member program and initiatives that enhance satisfaction and reduce escalations.
• Proactively address grievances and implement initiatives to continuously elevate member experience.
• Analyze operational, quality, and member experience data to identify trends, gaps, and strategic improvement opportunities.
• Translate performance insights into clear strategic recommendations that influence organizational decision-making.
• Collaborate with Product, Operations, BI, Finance, and Compliance to turn operational insights into scalable solutions, align budgets and staffing with growth needs, and support the rollout of technology and process improvements.
• Support the design and rollout of new service offerings (e.g., specialized programs for vulnerable populations).
• Develop and present executive-level reports, dashboards, and presentations for C-suite and client stakeholders.
• Act as a subject matter expert in client-facing and regulatory conversations related to Member Services.
• Build trusted relationships with external partners, regulators, and internal cross-functional teams.

Director of Member Services

Call Center Representative

• Serve as a resource for the call center team by answering questions, providing solutions, and handling member escalations
• Communicate with members and transportation providers
• Relay critical operational insights and provide feedback to supervisors and managers
• Manage authorization approvals for over-mileage trips
• Correspond with Health Plans regarding escalated issues
• Consistently perform Quality Assurance monitoring to sustain service standards
• Create and provide reports as necessary
• Other duties as assigned

Call Center Escalation Specialist

General Counsel

• Provide legal counsel to management and internal stakeholders on healthcare law, regulatory compliance, and related matters, including Medicare, Medicaid, and other healthcare programs.
• Conduct legal research and analysis of federal and state healthcare regulations, advising on developments that may impact SafeRide’s operations.
• Draft, review, and negotiate a range of contracts, including vendor, partnership, and service agreements, ensuring compliance with applicable laws.
• Advise on privacy and data protection matters, ensuring organizational practices comply with HIPAA and other applicable regulations.
• Support litigation management, including coordination with outside counsel, insurers, and claim adjusters.
• Collaborate with internal teams to identify potential legal risks and develop proactive mitigation strategies.
• Assist in the development and maintenance of company policies to ensure compliance with evolving healthcare and corporate legal standards.

Legal Counsel

Manager

• Cultivate deep relationships with transportation providers
• Engage providers to encourage growth and service extension
• Conduct regular check-ins and performance evaluations
• Monitor service levels and SLA metrics
• Act as mentor for regional Network Specialists team

Network Vendor Manager

Bilingual

• Maintain contractual compliance and customer satisfaction
• Ensure that all assigned complaints and grievances are completed by the deadline and other contractual requirements
• Respond to Comment Letters and client inquiries and requests
• Ensure interactions remain positive and professional with all persons with whom you and the Complaints and Grievance Team interact in the course of your work, both internally and externally
• Researching the details and history of a case and creating a clear timeline of events
• Communicating, both orally and in writing, with members and providers as needed
• Updating members and providers regarding the progress of active and open cases
• Requesting, reviewing, sorting, and preparing data related to complaints and grievances
• Working with relevant departments to complete all necessary follow-up and research
• Complaint and grievance escalations
• Interdepartmental and Client Communication
• Provide daily, weekly and monthly complaint and grievance updates to leadership
• Recommend solutions and work with internal department leadership to ensure problems are corrected, and departments are advised of corrective measures to prevent recurrences
• Provide complaint and grievance data to leadership regarding provider complaint and grievance trends
• Other duties as assigned

Bilingual Complaints and Grievance Coordinator

Account Executive

• Assist with pipeline development by supporting account research, target account identification, and initial prospect outreach efforts.
• Participate in industry events, conferences, and networking opportunities alongside senior sales leaders to observe, learn, and begin establishing early professional connections.
• Support relationship-building efforts within assigned states and accounts by scheduling meetings, preparing presentation materials, and driving follow-up communications.
• Collaborate with the RFP Management team by coordinating materials, tracking deadlines, and contributing to sales-relevant portions of proposals where appropriate.
• Work closely with account management teams to support smooth transitions of closed deals into implementation and ongoing account management, helping ensure client satisfaction and retention.
• Help maintain and improve sales processes by keeping HubSpot CRM data accurate and up to date, tracking sales activities, and learning to leverage tools and systems effectively.
• Engage in cross-functional collaboration with marketing, product, network, and operations teams to ensure alignment of strategies and consistent client messaging.
• Commit to continuous growth and learning by shadowing senior team members and developing a strong understanding of SafeRide Health’s solutions and the healthcare payer ecosystem.
• Continuously contribute to refining the sales cycle process, utilizing tools and strategies to enhance efficiency, productivity, and overall effectiveness.

Junior Account Executive – Payer Sales

Product Manager

• Define and drive the AI product strategy and multi-quarter roadmap across use cases such as member communications (chat, IVR), dispatch optimization, driver/provider quality, fraud/waste/abuse detection, and operations tooling.
• Lead problem discovery and solution validation through user research with members, clients, and internal operators; translate insights into hypotheses, PRDs, and success metrics.
• Partner with ML engineers and data scientists to ship model-backed experiences (LLMs, RAG, classification, ranking).
• Develop evaluation plans, A/B tests, and human-in-the-loop workflows.
• Establish product guardrails for safety, bias, privacy, and compliance (including HIPAA).
• Align with InfoSec and Legal on responsible AI practices and governance.
• Drive build/buy/partner decisions for AI infrastructure (e.g., model providers, vector databases, observability, feature stores) balancing velocity, cost, and risk.
• Instrument products end-to-end with telemetry, offline/online metrics, and post-launch monitoring; iterate quickly based on data and feedback.
• Communicate progress, tradeoffs, and results to executives and cross-functional stakeholders through clear artifacts and decision memos.
• Mentor PMs and influence peers by modeling strong product thinking, urgency, and ownership.

Senior Product Manager, AI

Full-stack Engineer

• SafeRide Health is transforming access to care for America’s most vulnerable populations and delivers technology-driven solutions for NEMT.
• As a Senior Software Engineer, AI, you will build AI-powered product experiences and platforms across the SafeRide ecosystem.
• Design, build, and own production services and user experiences for AI-enabled features (member chat/IVR, dispatch optimization, provider quality, fraud/waste/abuse detection, and internal tooling).
• Integrate and operate model-backed systems (LLMs, retrieval-augmented generation, classification/ranking, speech/ASR) with robust evaluation and safe fallbacks.
• Develop secure, scalable APIs and event-driven microservices; contribute to system architecture including data contracts, observability, resiliency, performance, and cost efficiency.
• Implement high-quality front-end experiences (React/Next.js); collaborate with design on UX quality, accessibility, and performance.
• Write maintainable code with strong test coverage (unit, integration, e2e); participate in code/design reviews and improve engineering standards.
• Instrument features with telemetry, dashboards, and alerts; run experiments (A/B tests) and iterate based on data and feedback.
• Champion privacy, security, and compliance (including HIPAA/PHI handling); contribute to responsible AI best practices across the SDLC.
• Collaborate in an agile environment with PM, DS/ML, QA, and Ops; document decisions, create runbooks, and support on-call rotations.

Senior Software Engineer, AI

• SafeRide Health is transforming access to care for America’s most vulnerable populations. We deliver technology-driven solutions that modernize non-emergency medical transportation (NEMT), improving member experience and health outcomes.
• As the Vice President of Product Management, AI, you will set the multi-year vision, strategy, and execution plan for AI across the SafeRide platform.
• Lead and grow a team of product managers focused on AI/ML experiences, partner closely with engineering and data science, and deliver measurable business outcomes that improve reliability, efficiency, and equity of access.
• This role requires a strategist-operator who can translate ambiguity into a clear portfolio and execute at pace in a regulated environment.
• Own the company-wide AI product strategy and portfolio, aligned to OKRs and P&L impact; define the investment thesis, roadmap, and success metrics.
• Build, lead, and mentor a high-performing PM team; establish hiring standards, career ladders, and coaching rituals.
• Establish responsible AI governance with Legal, InfoSec, and Compliance (HIPAA), including safety/bias guardrails, model risk reviews, and privacy protections.
• Drive portfolio planning and resource allocation; set operating rhythms for quarterly planning, stage gates, launch reviews, and postmortems.
• Partner with Engineering and Data Science/ML to deliver AI-powered products (LLMs, RAG, classification, speech) across member communications, dispatch optimization, provider quality, fraud/waste/abuse detection, and operations tooling.
• Define north-star and product-level KPIs; build a culture of experimentation with A/B tests, telemetry, and post-launch monitoring.
• Collaborate with Revenue, Marketing, and Customer Success on go-to-market strategy, adoption, enablement, and ROI proof points.
• Lead build/buy/partner decisions for AI infrastructure, balancing time-to-value, risk, and cost; negotiate vendor contracts and manage budgets.
• Champion data quality and platform readiness (feature stores, contracts, lineage, PHI/PII access controls).
• Create clear artifacts (PRDs, RFCs, decision memos) to align executives, stakeholders, and the board.
• Set SLOs/SLAs and drive continuous improvement for AI features in production.

VP of Product Management, AI

• Lead architecture and implementation for AI-enabled capabilities (member chat/IVR, dispatch optimization, provider quality signals, fraud/waste/abuse detection, internal operator tooling), balancing reliability, cost, and speed.
• Design and evolve model-backed systems (LLMs, RAG, classification/ranking, speech/ASR) with evaluation harnesses, guardrails, and human-in-the-loop flows.
• Establish engineering best practices for AI in production: prompt/version management, feature flags, offline/online evaluation, shadow testing, red-teaming, and observability.
• Define data contracts and collaborate with data teams on feature stores, lineage, retention, and PHI/PII access controls; improve data quality through validation and monitoring.
• Build secure, scalable APIs and event-driven microservices; drive performance tuning, resiliency patterns, and capacity planning.
• Implement polished, accessible front-end experiences (React/Next.js); set performance budgets and accessibility standards.
• Instrument systems end-to-end with metrics, logs, and traces; design dashboards/alerts and run experiments (A/B and interleaving).
• Champion privacy, security, and compliance (HIPAA); partner with InfoSec/Legal on threat modeling and responsible AI safeguards.
• Mentor senior engineers, lead design reviews and RFCs, elevate SDLC practices (testing strategy, CI/CD, deploy safety), and contribute to hiring loops.
• Own operational excellence for critical services: define SLOs/SLIs, lead incident response and postmortems, and drive systemic fixes to reduce toil.

Staff Software Engineer, AI

Accountant

• We are seeking a Senior Accountant who thrives in a high-growth, fast-paced environment.
• This is a hands-on role requiring deep analytical skills, high attention to detail, and a strong understanding of GAAP principles.
• The ideal candidate can operate independently while collaborating cross-functionally to support SafeRide’s mission of improving access to care for vulnerable populations.
• Key Responsibilities: Lead monthly accounting close procedures including journal entries, reconciliations, and reporting in accordance with GAAP; Manage and reconcile monthly customer billing and payments; Oversee prepaid expense schedules and prepare monthly amortization entries; Record and reconcile corporate credit card activity; Support billing process reconciliation between SafeRide’s front-end system and vendor payments; Prepare and maintain detailed balance sheet reconciliations and workpapers; Assist in annual external financial audits; Assist in periodic state and health plan audits; Help maintain accounting policies and internal controls; Support ad hoc accounting projects and cross-functional initiatives.