Travel Coordinator

SafeRide Health

Travel Coordinator coordinating medical travel logistics for SafeRide Health members, ensuring a dignified experience while managing all travel arrangements. Communicates with members, health plans, and vendors efficiently.

Posted 6/26/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Coordinate Medical Travel
Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs
Authorization Management
Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities
Member Support
Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans
Vendor Relations
Build and maintain positive partnerships with lodging, transportation, and meal service providers
Data & Reporting
Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements
Productivity & Quality
Meet departmental performance standards while maintaining exceptional service quality and member satisfaction
Flexibility
Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority

Requirements

What you’ll need

High school diploma or equivalent
1+ year experience in travel coordination or similar logistics-based role
1+ year experience in a high-volume inbound call center or customer service environment
Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting
Knowledge of cost tracking, budgeting, or service expense management
Typing speed of at least 35 WPM
Some college coursework or degree in hospitality, business, or related field (preferred)
Familiarity with Medicaid NEMT guidelines (preferred)
Bilingual (Spanish preferred)

Benefits

Comp & perks

Competitive salary, annual bonus opportunities, and equity options
Remote with flexible hours
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave
Career growth and development opportunities in a mission-driven organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycost trackingbudgetingservice expense managementtyping speed 35 WPM

Soft Skills

clear communicationcompassionate communicationmultitaskingflexibilitycustomer servicemember supportvendor relationsperformance standardsexceptional service qualityadaptability